I had my pieces for months. I been in the ocean, pool, and showering every day in the gold & silver jewelry. For the gold pieces the bangle clasps is not secure. The white clover bracelet is tarnishin... See more
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The bracelets i received don’t look exactly like the ones shown as advertisement. Its cloves are smaller and it comes with the extender chains making it look dainty. They’re cute but i wasn’t expectin... See more
Company replied
I but this as a gift ti my daughter and the bracelet broke in one month, also started to tarnish is not a good quality and I but a promotion of buy one get one free I only receive 1 and a month after... See more
They look beautiful online, but unfortunately, what I received looked very different. The gold was much darker and had more of a dull, dingy appearance than what was pictured. I also never receiv... See more
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Company details
Written by the company
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
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2.9
Average
167 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Cheap and arrived tangled
Jewelry took several weeks to arrive and was tangled. After hours of trying to get the pieces untangled I contacted customer service. Their response was, ‘sorry, we understand that’s frustrating’. They did absolutely nothing to assist. Further, the chains are cheap and look nothing like the pictures.
6 June 2026
Unprompted review
Reply from Valerie Mason
Hi, thank you for flagging this, and I'm sorry on two counts: your order arrived tangled and not looking like what you ordered, and then our team left you to sort it out with a "sorry, that's frustrating" and no actual help. That is not good enough, and it's on us.
Weeks late and tangled is not how a piece should reach you. Every VM piece is also covered for life, so I'd like to send you a fresh piece properly packaged and checked, at no cost to you.
Email me directly at inquiries@valerie-mason.com with order details and I'll get the replacement moving within 2 days and see it through personally this time.
Alvin, Manager, Valerie Mason
Terrible quality and terrible customer…
Update 2: I was able to reach out to the company and heard back. They offered a 50% discount without sending product back. I accepted that. The quality is still not what is shown on the advertising, but I’m happy with the 50% refund.
UPDATE: I emailed the address that was provided below and it was returned undeliverable. SCAM!
Terrible quality and terrible customer service. The website says easy returns, but when I tried to return the jewelry because it was not the quality I expected, they told me it was going to be $30-$50 in shipping to return.
31 May 2026
Unprompted review
Reply from Valerie Mason
Hi Lacey, you're right to be frustrated, and I'm sorry.
That bounce is on us, not a sign of anything worse. We recently moved our support inbox over and clearly dropped the ball, which is exactly why your email came back. That is not okay and I want to make it right today.
You should never be out of pocket to return something you weren't happy with, and I'll cover the return in full. Please reach me directly at the working address below and I'll sort your refund or replacement straight away.
inquiries@valerie-mason.com (tested, this one reaches me).
Alvin, Customer Care, Valerie Mason
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