I had my pieces for months. I been in the ocean, pool, and showering every day in the gold & silver jewelry. For the gold pieces the bangle clasps is not secure. The white clover bracelet is tarnishin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The bracelets i received don’t look exactly like the ones shown as advertisement. Its cloves are smaller and it comes with the extender chains making it look dainty. They’re cute but i wasn’t expectin... See more
Company replied
I but this as a gift ti my daughter and the bracelet broke in one month, also started to tarnish is not a good quality and I but a promotion of buy one get one free I only receive 1 and a month after... See more
They look beautiful online, but unfortunately, what I received looked very different. The gold was much darker and had more of a dull, dingy appearance than what was pictured. I also never receiv... See more
Company replied
Company details
Written by the company
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Contact info
2.9
Average
167 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Good customer service, order took longer than expected in arriving.
10 June 2026
Unprompted review
Reply from Valerie Mason
Hi Shabnam,
Thank you for your review and for sharing your experience.
We're pleased to hear that you were happy with our customer service. At the same time, we apologize that your order took longer than expected to arrive.
We appreciate your patience and understanding, and we're continuously working to improve our shipping and fulfillment processes to provide a better experience for our customers.
Thank you again for choosing Valerie Mason. We truly appreciate your support.
Kind regards,
Alvin
Manager, Valerie Mason
I did not receive my order
I did not receive my order! I was told to contact the delivery service they used! Very stressful purchase
8 June 2026
Unprompted review
Reply from Valerie Mason
Hi Peng,
Thank you for sharing your feedback.
We're sorry to hear about your experience and understand how frustrating it can be when an order does not arrive as expected.
When a shipment is reported as delivered but cannot be located, we may ask customers to contact the local delivery carrier directly, as they often have access to additional delivery details that are not available to us. However, we understand that this process can be stressful and apologize for any inconvenience it may have caused.
Please contact me directly at inquiries@valerie-mason.com with your order details if this matter remains unresolved. I would be happy to personally review your case and see what assistance or resolution options may be available.
Kind regards,
Alvin
Manager, Valerie Mason
The silver color looks great
The silver color looks great. I've worn them in the shower a few times and so far, no tarnish. The gold color is a mix of bright yellow gold that makes it look fake and a realistic gold. Depends on the piece l wear. Can not Weimar the gold pieces with real gold. Does take a while to receive bit I did receive both orders and I was able to track my order.
19 June 2026
Unprompted review
Reply from Valerie Mason
Hi Rochelle,
Thank you for taking the time to share your experience.
We're pleased to hear that you were happy with the silver pieces and that they have maintained their appearance through regular wear. We're also glad that both of your orders arrived successfully and that you were able to track them throughout the delivery process.
We appreciate your honest feedback regarding the gold-tone pieces, as well as the shipping time. Customer feedback helps us better understand expectations and continue improving our products and services.
Thank you again for your support and for sharing your thoughts with us. We truly value your feedback and hope to serve you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
Reply from Valerie Mason
Hi Lulu,
Thank you for sharing your feedback.
We're sorry to hear that the product did not meet your expectations. We understand how disappointing it can be when an item does not match what you were hoping for.
Customer satisfaction is very important to us, and we take feedback like yours seriously as we continue working to improve our products and overall customer experience.
If there is a specific concern with the item you received, please feel free to contact me directly at inquiries@valerie-mason.com with your order details. We'd be happy to review your case and see what assistance may be available.
Kind regards,
Alvin
Manager, Valerie Mason
Never got my order
18 June 2026
Unprompted review
Reply from Valerie Mason
Hi Angela,
Thank you for letting us know about this.
I'm sorry to hear that you have not received your order. I understand how frustrating that can be, and we'd like the opportunity to look into this for you.
Please email me at inquiries@valerie-mason.com with your order number and the email address used for the purchase. Once I have those details, I'll personally review the shipment status and work with you toward a resolution.
I look forward to assisting you.
Kind regards,
Alvin
Manager, Valerie Mason
Two of the four bracelets look good
Two of the four bracelets look good. The nail bracelet keeps falling off, and my crystal bracelet is so big it fits my ankle not my wrist.
18 June 2026
Unprompted review
Reply from Valerie Mason
Hi Crystal,
Thank you for letting us know about this, and I’m sorry to hear that part of your order isn’t fitting or staying secure as expected.
I understand how frustrating it is when items don’t meet expectations, especially when two pieces are fine but others aren’t working properly for you. We want to make sure you’re happy with your experience.
To help you as quickly as possible, please email us at inquiries@valerie-mason.com with your order details and a brief description of the issues. Once we have that, I’ll personally review your case and make sure we find the right solution for you.
Kind regards,
Alvin
Manager, Valerie Mason
Good product…
My jewelry arrived a few days later than expected. The company emailed me to let me know this was happening they apologized and offered a discount on my next purchase. The bracelets i purchased are very nice. I have worn them while doing dishes, in yhe shower and so far they have held up beautifully. I will most like purchase few more pieces.
9 June 2026
Unprompted review
Reply from Valerie Mason
Hi Terry,
Thank you so much for your kind feedback. We really appreciate it.
I’m glad to hear your jewelry arrived and that you’re enjoying the pieces. It’s great to know they’ve been holding up well in everyday use, that’s exactly what we aim for.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Alvin
Valerie Mason
Reply from Valerie Mason
Hi Marlene,
Thank you so much for your feedback, we really appreciate it.
We are glad to hear you are happy with the product quality. Your support means a lot to us and we look forward to serving you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
Colors...silver vs. gold
Yes, it took a very long time to receive my order however, the company always responded to my email inquiries about the order.
The only issue I have is with the color of the "gold" items. The color is too deep of a gold which in my opinion, makes the items look fake. This is so noticeable especially when worn with real gold items.
The "silver" items I do like.
1 June 2026
Unprompted review
Reply from Valerie Mason
Hi Diface,
Thank you so much for your feedback, we really appreciate it.
We are sorry to hear that the gold tone did not meet your expectations and that it appears too deep when worn alongside real gold pieces. We understand how important consistency in color and appearance is, especially when styling jewelry together.
We are glad to hear you are happy with the silver items. Thank you, we will take your feedback into account.
Kind regards,
Alvin
Manager, Valerie Mason
Terrible quality all the pieces are…
Terrible quality all the pieces are different colors.
4 June 2026
Unprompted review
Reply from Valerie Mason
Hi Nicole,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that the pieces you received appear to be different colors. That's certainly not the experience we want for our customers, and I understand how disappointing that must be.
We'd like the opportunity to review this for you and make things right. Please email us at inquiries@valerie-mason.com with your order number and, if possible, a photo showing the color differences between the pieces.
Once we receive the details, I'll personally look into the matter and work with you toward a resolution.
Thank you for bringing this to our attention.
I received the jewelry and It wasn't at all what I expected. Customer service does not exist.
I received the jewelry and It wasn't as described in the pictures. The clasp is broken on a piece of the jewelry. I sent MULTIPLE emails on how to return and get a refund 4 to be exact. I'm still waiting on a response.
11 June 2026
Unprompted review
Reply from Valerie Mason
Hi Medelene,
Thank you for sharing your feedback, and I sincerely apologize for your experience.
I'm very sorry to hear that the jewelry did not meet your expectations and that one of the pieces arrived with a broken clasp. I also understand your frustration regarding the lack of response to your emails. That is not the level of service we strive to provide.
I'd like the opportunity to personally review your case and make sure it is addressed properly. Please email us at inquiries@valerie-mason.com with your order number and any photos of the damaged item, and I will ensure your concerns are reviewed as a priority.
We value your feedback and appreciate the chance to make this right.
Alvin
Manager, Valerie Mason
Website said that the pieces will not…
Website said that the pieces will not tarnish with everyday wear but they do.
1 June 2026
Unprompted review
Reply from Valerie Mason
Hi Christine,
Thank you for sharing your feedback, and I’m sorry to hear about your experience with the jewelry tarnishing.
We understand how disappointing this is, especially as the pieces are advertised for everyday wear. This is not the standard we aim to deliver, and we take your concern seriously.
We’d like the opportunity to look into this for you and make it right. Please email us at inquiries@valerie-mason.com with your order details and, if possible, a photo of the item, so we can review this properly and assist you further.
Thank you again for bringing this to our attention.
Alvin
Manager, Valerie Mason
I wish I could give less than 1 star
I wish I could give less than 1 star. I purchased jewelry from VM 4/16. There is no current tracking info available for my order. I have sent multiple emails to the company demanding my money back and they tell me to be “patient” it will show up. Do not purchase from this sham company.
16 April 2026
Unprompted review
Reply from Valerie Mason
Hi Arlene,
Thank you for your feedback, and I’m really sorry to hear about your experience.
I understand how frustrating it must be not having clear tracking updates and not receiving the assistance you expected, especially after reaching out multiple times. That is not the level of service we aim to provide.
I would like to personally look into your order and help resolve this for you. Please email us at inquiries@valerie-mason.com with your order details so I can review the tracking information and check what went wrong with the delivery update.
Once I have the details, I will make this a priority and ensure we find a proper resolution for you as quickly as possible.
Kind regards,
Alvin
Manager, Valerie Mason
If I could give a negative star I…
If I could give a negative star I would. They only get a one star because that’s the lowest available. I placed an order in April, it is now June and I have not received my order. The tracking worked for a moment and it’s no longer active. I have reached out to the company on several occasions asking for a refund and they REFUSED to give me one. They stated that they reshipped it order out. I expressed how I DID NOT want the them anymore. It was no longer warranty. The event I was needing it for has come and long gone now. They are still giving me the run around. DO NOT ORDER FROM
THEM. YOU WILL NEVER RECEIVE YOUR ORDER NOR YOUR MONEY.
10 June 2026
Unprompted review
Reply from Valerie Mason
Hi Cecec, thank you for taking the time to share your feedback.
I’m truly sorry to hear about your experience with your order not arriving as expected and the frustration this has caused. This is certainly not the experience we want for any of our customers.
I understand how disappointing it must be, especially given the delay and the missed timing for your intended use. We take these concerns seriously and would like the opportunity to look into this properly and resolve it for you.
Please email us directly at inquiries@valerie-mason.com with your order details, so we can review your case and assist you further as quickly as possible.
Kind regards,
Alvin
Manager, Valerie Mason
Cheap quality bracelet was a very…
Cheap quality bracelet was a very yellow cheap gold asked for a refund they said they could do 10% refund and keep the item which I will not wear bc it’s so yellow gold or I could pay for the items to be shipped back to them international
6 June 2026
Unprompted review
Reply from Valerie Mason
Hi Viviana, thank you for taking the time to share your feedback.
I’m really sorry to hear that the bracelet did not meet your expectations and that you were disappointed with the color and overall quality. That is certainly not the experience we want for our customers, and I understand your frustration.
We always aim to provide fair resolution options, and I’m sorry that the proposed solutions did not feel satisfactory in your case. Your concerns have been noted, and we take this seriously as we continuously work to improve both our products and customer experience.
Please feel free to contact us directly at inquiries@valerie-mason.com with your order details so we can review your case further and assist you as best as possible.
Kind regards,
Alvin
Manager, Valerie Mason
Reply from Valerie Mason
Hi Rachel, thank you for taking the time to share your feedback.
I’m sorry to hear that the item did not meet your expectations and that you experienced issues with the piece changing color. That is certainly not the quality experience we want for our customers, and I understand your frustration.
We take concerns like this seriously, and we’d like the opportunity to look into your order and help resolve this for you properly.
Please email us at inquiries@valerie-mason.com with your order details, and we’ll review your case and assist you further as quickly as possible.
Kind regards,
Alvin
Manager, Valerie Mason
Got my order on time
Got my order and everything was beautiful. Will order from them again.
9 May 2026
Unprompted review
Reply from Valerie Mason
Hi Thomas,
Thank you so much for your kind review!
We're delighted to hear that your order arrived on time and that you were happy with your purchase. Knowing that you found everything beautiful truly means a lot to us.
We appreciate your support and look forward to serving you again in the future.
Kind regards,
Alvin
Manager, Valerie Mason
I have never received my order
I have never received my order. I have tried contacting the company several times without any response.
10 June 2026
Unprompted review
Reply from Valerie Mason
Hi Lupe, thank you for taking the time to share your feedback.
I’m very sorry to hear that you have not received your order and that you feel your attempts to contact us have gone unanswered. I understand how frustrating and disappointing that must be.
We take situations like this seriously and would like the opportunity to investigate what happened with your shipment and provide a resolution. Please email us directly at inquiries@valerie-mason.com with your order number and the email address used for your purchase, and I will personally review your case.
We appreciate your patience and the chance to make this right.
Kind regards,
Alvin
Manager, Valerie Mason
Order from April not arrived, refusing refund
I placed an order in April that still has not arrived and it is now June. I have emailed the company multiple times asking for tracking information and they keep telling me that my package is en route but they cannot provide me with a tracking number. According to their system now my package was delivered (it was not) and yet they still cannot provide me with a tracking number. How can they possibly know if it was delivered if they don't have tracking information? I have emailed multiple times asking either for a refund or for tracking information and they keep telling me they "have contacted the right department and will get back to me" but nothing comes with it and they refuse to give me a refund. Do not under any circumstance buy from this company.
9 June 2026
Unprompted review
Reply from Valerie Mason
Hi A A, thank you for sharing your feedback.
I’m sincerely sorry to hear about your experience and understand your frustration regarding the delay, the lack of tracking information, and the communication you received. This is not the level of service we aim to provide.
We take concerns like these seriously and would like the opportunity to review your case thoroughly. Sometimes there can be discrepancies between carrier updates and the information available to our support team, but we understand that this does not make the situation any less frustrating from your perspective.
Please contact me directly at inquiries@valerie-mason.com with your order details, and I will personally investigate the status of your shipment and work toward an appropriate resolution.
We appreciate your patience and the opportunity to assist further.
Kind regards,
Alvin
Manager, Valerie Mason
Cheap quality and broken bracelet
Cheap quality and broken bracelet, Items don’t look like the picture.
8 June 2026
Unprompted review
Reply from Valerie Mason
Hi Nancy,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that the bracelet arrived broken and that the items did not meet your expectations. We understand how disappointing this must be, especially when the product received differs from what you anticipated.
We would appreciate the opportunity to look into this and make things right. Please email us at inquiries@valerie-mason.com with your order details, and I will personally review your case and work toward a suitable resolution.
We value every customer experience and hope to have the chance to assist you further.
Alvin, Manager
Valerie Mason
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