Zolvit (Vakilsearch) 

Reshma, I truly appreciate your excellent support in GST filing.

Great place to business related work.spacial thanks to reshma for outstanding support for gst filing.

The are very through with there work i have never been disappointed by there service
There Advisor Reshma Helped Me With Gst Filling

Nusraat Fathima from vakilsearch is very supportive in filing my gst returns.

Reshma helped me to solve my queries.
Helpfull recommended

GST filing was done by Reshma. Good service and thanks for the support.

Reshma had been very kind and helpful

The service is very nice snd quick and the staffs are very nice and cordial(Reshma)

Reshma helped and filed the return

All my GST returns were filed smoothly by Reshma in a timely manner.

Good work by all team, Mr. Rashid, Vajayalaxami Samson, anudevi g. ,Hemavathy Gogulraj,mirza all other unnamed people thanks to all for incorporation for my section 8 company.

Great Support from the whole team and Thank you Rasheed

Reshma ensures that my monthly GST is filed on time and complete all formalities. I am happy with service provided.

This company is a total scam. I used their name change service and never got the service. Their team just don’t care and unprofessional. Whenever I ask them about my application, they just say we are waiting. They haven’t provided me with any proof of work being done from their side. Their T&S clearly states that a refund can be asked when service is not completed by Zolvit but still they don’t even respond to my refund requests. It’s been more than a year now and still no results. Worst experience. Don’t use them and save your sanity. I should file a consumer complaint against them. Ticket #4890367

Edit: After posting here, the team reached out to me and refunded me full amount after full 1 year and 2 months. Thanks

I have been around with Vakilsearch for more than 8 years. Frankly, my compliances have run on autopilot for a long time. Exceptionally grateful to the entire team, and especially Dhanaselvi, for managing compliance for my companies diligently. Really thankful for their value addition over the years.

Best Service and Polite People.

Reshma mam guided me properly for my pending gst filling. I am thankful to the Vakilsearch team for their continuous support. Thank you.

Nusrat who was responsible for my accounting and GST went out of the way to solve my GST filing issues. Thanks a lot Nusrat!

7-Year Customer Warning: Duplicate Billing, Missed Compliance Deadlines, Spam Calls, and No Accountability from Vakilsearch / Zolvit

I’ve been a paying customer of Vakilsearch (now Zolvit) for around 7 years, and I’m posting this as a detailed account of my experience so others can make an informed decision. My early experience with them was reasonably smooth, but over the last year, the service quality has deteriorated sharply — especially in billing transparency, compliance handling, and customer support.

Duplicate Billing Despite Advance Payment (Unresolved for 8 Months)
The primary issue started 8 months ago when I noticed that a duplicate invoice had been generated for a compliance service that I had already paid for in advance. This wasn’t a small clerical error — it involved a significant amount and required immediate correction.

I raised this with my assigned account manager right away. He acknowledged it and promised to “check and revert.” After that, there was complete silence.

Over the next several months:

I followed up repeatedly via email and calls
I asked for escalation
I requested written clarification
I asked for correction of billing records
None of this resulted in resolution. The duplicate billing was never properly rectified, even after months.

Account Manager Became Completely Unresponsive
After a few initial responses, the account manager simply stopped replying altogether. No updates, no closure, no acknowledgment. This was particularly frustrating because they assign a “dedicated account manager” as a value proposition, but in reality, the role seemed limited to sales and renewals.

Continuous Spam Calls and Emails During Open Dispute
While my billing issue remained unresolved:

I received multiple spam calls pushing service renewals
I received frequent promotional emails
I received automated compliance reminders
Not a single one of these communications addressed my open issue. This clearly gave the impression that their systems prioritize sales pipelines over customer support.

Threatening Tone in Compliance Reminder Emails
Another major concern was the tone of compliance reminder emails. The language used was unnecessarily alarmist and threatening, implying severe consequences without context. This creates pressure rather than helping customers understand requirements. For a compliance service provider, this approach feels unprofessional and manipulative.

Missed Compliance Deadlines and Blame Shift
There were also instances where compliance deadlines were missed. When I questioned this, instead of acknowledging the delay, the responsibility was shifted to me.

In one particularly concerning case:

A deadline was missed
A penalty was incurred
I was told this was not a fine but a government fee
This explanation was misleading. It appeared to be an attempt to reframe a penalty caused by delay as a standard government charge. That level of transparency is unacceptable, especially for a compliance-focused service.

Had to Escalate via Social Media to Get Attention
After months of no response, I was forced to escalate through social media channels. Only then did I receive attention. Even after escalation:

It took three weeks of persistent follow-ups
I had to repeatedly push for resolution
I had to explicitly state that I would escalate further
Eventually, a refund was processed, but this happened only after sustained pressure. Even then, the duplicate billing and records were never properly cleaned up.

No Clear Escalation Path
Another major structural problem is the absence of a clear escalation hierarchy:

No defined escalation contacts
No structured complaint tracking
No timeline commitments
No case ownership
No resolution confirmation
You are essentially stuck with the same account manager, who may or may not respond.

Account Managers Seem to Function as Sales Reps
From my experience, the assigned account managers:

Focus on renewals
Push add-on services
Send quotes proactively
But do not handle issue resolution effectively
This makes them closer to sales representatives than customer success managers.

Summary of Issues
Duplicate billing despite advance payment
Issue unresolved for 8 months
Account manager stopped responding
Excessive spam calls for renewals
Flood of promotional emails during dispute
Threatening tone in compliance reminders
Missed compliance deadlines
Misrepresentation of penalties as government fees
No clear escalation mechanism
Refund only after social media pressure
Billing records still not corrected
Sales-focused rather than support-focused account management

Zolvit is a total scam. I had booked an appointment for CA consultation (Ticket no #5606356) for today 8 PM and was expecting a call from their expert after the payment was done but no one called and customer service number is also unresponsive which keeps you on hold until you give up.
They are just looting the customers by first taking the payments and then completely ghosting them.