Hey i booked a flight from Colombo to Abu dhabi and abu dhabi toh Xnb. 3485388902176 Here is my order number 6073510525698 54AZ3S Here is my itinerary that i received from vaka trip side thr... See more
Company replied
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I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444). I have not received a valid booking confirmation from the a... See more
Company replied
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 mon... See more
Company replied
Company details
Written by the company
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Contact info
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2.4
Poor
494 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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hi team i have made the payment
hi team i have made the payment
my order number is 3463367928568
I don't know y my pnr is still not generated after payment done kindly give my pnr numbers for 4 booking which i have made
6 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued, the airline code is 2JVJBR, and the e-ticket number is
098-6032710244
098-6032710247
098-6032710246
098-6032710245
If you have any questions, please feel free to contact us at customer@vakatrip.com
Have a nice day~
Vakatrip Customer Service
The PNR is not working
The PNR is not working. Can you please help me to do the web checkin. The booking order number is 3463350485448
6 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued, your ticket number is 228-6368386669
After verification, the ticket has been used
Have a nice day~
Vakatrip Customer Service
My flight was cancelled and i was not…
My flight was cancelled and i was not being informed!!
Didn't receive any email regarding it, and i was panic as i couldnt find vakatrip contact and my trip was 1 week away.
I have send an email but no respond yet.
I hope my issue can be solve.
Please reply to my emails the soonest.
Or contact me.
My order : 3460584893438
6 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your outbound flight was cancelled and the return flight was changed. We have sent a notification to emily***1993@gmail.com
At present, your order has been assisted in submitting an involuntary refund application for the round-trip flight.
After receiving the refund from the airline, we will return it to you.
Have a nice day~
Vakatrip Customer Service
Please update
Received my booking after 2-3 hours. I consider this a safe travel agency
6 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your positive feedback and recognition of us.
We will work hard to improve the efficiency of our response processing
We will continue to work hard to provide better services and look forward to serving you again in the future!
Have a nice day!
Vakatrip CS Team
I booked my ticket for 8th september a…
I booked my ticket for 8th september a couple of hrs ago and have still nro received my ticket for 3463241713455 and it says I will receive it in 48hrs
I have that flight in 48hrs and I dont know the statys
5 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order has been issued, the airline code is 8WKQTS, and the e-ticket number is 098-6368305814
2024-09-05 15:53:01 The itinerary has been sent to your reserved email address amolra****i27@gmail.com(Tickets have been issued within 1 hour of payment)
Have a nice day~
Vakatrip Customer Service
Fake company and fake PNR
Worst booking experience. PNR doesn’t work, random PNR will be shared by this fake company. Flight is at 9:20 and customer service is responding at 9 that I have received the flight. Never book.
5 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
First of all, we are a legal OTA website, not a scam company
Secondly, if you have any questions, please provide your order number or the email address you filled in when booking, and we will help verify the situation
Finally, whether you continue to use VakaTrip to book air tickets is your own right, but everyone will have their own judgment criteria, and will not be affected by the words of one person or a few people.
Have a nice day~
Vakatrip Customer Service
I have booked the ticket but haven't…
I have booked the ticket but haven't received it yet, please help me out we all are panicking out.
My order number- 3463078378850
Please take strict actions and help me find my ticket. Thank you.
3 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Currently, your order has been issued, the airline code is 5HF7U5, and the e-ticket number is 0986368174766
Because you filled in the wrong email address when issuing the ticket, we have corrected the email address to kali******astava.160***@gmail.com according to the feedback.
The itinerary has been sent to your new email address, please check again, thank you.
Have a nice day!
Vakatrip CS Team
PNR not getting listed in airline website
team, I have created a booking today. booking ID is 3462979203827. I got a PNR number . I wanted to check the web-check in options. The PNR was not getting listed in website. Upon checking with call center, they confirmed that such a booking is not there in the system. They checked for the names i mentioned and could not retrieve any booking in our names. Please get me the actual PNR number.
Thanks
I got the PNR in reply mail, within 1 hour. Thanks
2 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Currently, your order has been issued, and the airline you booked is Airindiaexpress
The airline code is CUINHL.
We have sent the airline website and the steps to manage the booking to your email address kp*****@rediffmail.com via email, please follow the steps, thank you.
Have a nice day!
Vakatrip CS Team
I booked a ticket for 03/09/2024 on…
I booked a ticket for 03/09/2024 on 01/09/2024, but the PNR number provided by the Vaka Trip team does not match the details when I check with the airline (Air India).
I suggest please don't waste your time and money with VAKA TRIP for any bookings
1 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
At present, we have found order 3462933102634 according to your ID. The ticket has been issued. The airline code is 4OXW34 and the e-ticket number is: 098-7119483144
The name you filled in the order is GANGADHAR GOUD/GUTTULA. According to the policy of Indian Airlines, the space in the name will be automatically removed when the ticket is issued, but the ticket is normal and does not affect the use of the ticket.
We have sent the airline's itinerary to your email, please check, thank you.
If you strictly follow the information on your ID, we will only issue the ticket according to the information you fill in, so this is not our problem and we have not wasted your money.
Have a nice day!
Vakatrip CS Team
I recently booked the ticket and the…
I recently booked the ticket and the payment is done. However, the tickets have not been received and wondering why it's taking time to get them.
My order no: 3462917609768
1 September 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
At present, your order has been issued, and we have sent the itinerary to your email address maniar*****in21@gmail.com at 01 Sep 2024 21:01:01.
The airline code is 56QLAZ, and the e-ticket number is
228-6368035630
228-6368035631
228-6368035629
The itinerary of the airline has been sent to your email address again via email. Please check.
Have a nice day!
Vakatrip CS Team
Check-in Luggage Isn't Included
Hi,
CONFIRMED ORDER NO: 3452339943951
This is an official complaint. Per my confirmed order, I had to pay 1,200, 000.00 Indonesian Rupiah (refer to the second attachment) on top of the amount that I made in May 2024. I am not entitled to the 20kg luggage even though it is stated I am entitled in the e-ticket issued by you. I am taking this situation very seriously as it has caused me anxiety and panic attacks.
I attached the document issued to me that I received via email on May 2 2024 (refer to the first attachment).
I referred to the person behind the counter (Batik Air) and according to her, it is not in their system.
This is very inconvenient.
Please get back to me as soon as possible. Thank you.
30 August 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
At present, we have refunded the IDR 1,200, 000.00 (78USD) you paid for checked baggage at the airport to your original payment card.
We have sent the refund voucher to your email.
Have a nice day!
Vakatrip CS Team
Dear Customer,
Thank you very much for choosing VakaTrip~
Regarding the luggage issue you inquired about, we have assisted you in contacting the airline to verify the situation
If we receive any message, we will reply to your reserved email in time
Please pay attention to your email
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Nice platform
Nice platform, cheapest option. Please help me to retrieve my booking with PNR from the airline.
My order number: 3462666741658
And my Email is: onerahmadjs at Gmail.com
Please help us, and kindly secure the for my my Itinerary with PNR from airline.
30 August 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been issued. The management booking code is 6R7NR4 and the ticket number is 0795483879392
We have sent a screenshot of your itinerary to your reserved email address. Please check it.
We are sorry that we responded to you so late, we will improve our service efficiency
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Order number 3462676892469
Order number 3462676892469
PNR not generated. Kochi-BlR
29 August 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been issued, and the management booking code is HZFL9J.
We have sent your itinerary to your reserved email address, please check it.
We are sorry that we responded to you so late, we will improve our service efficiency
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Unprofessional dealing with passenger’s profile and caused extra charge to customer
Seem its coop ticketing agent didn’t input my name correctly that made me unable to add checked bag onlineas I did the other reservations of the same carrier around the same time that’s the only one I encountered the issue, so I wrote several emails to ask them for correction but they insisted my personal info is well done in airlines system. And they can help us do the checked bag online with more expensive charge than airlines’.
But the truth is that when I did my check-in today at the same airline’s counter the assistant cannot find the booking by my name except for searching the PNR. The booking platform is not trustworthy. And it seems I had to pay more for checked bag at airport instead of doing I myself online.
22 August 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
When issuing tickets, we will issue tickets based on the passenger information you fill in and will not change the passenger information at will.
For cases where there is no last name or there is a space in the name, we will issue tickets according to the information returned by the airline.
Checked baggage can usually be added by us or by contacting the airline.
If you want to add checked baggage by yourself in the future, please let us know in time.
Have a nice day!
Vakatrip CS Team
PNR not received but booking is LEGIT
I had booked an Air India return ticket for the BOM-GOI sector. Didn't get a PNR number despite reminding them by sending repeated mails. Their only reply was 'wait patiently'.
Finally i called Air India and the airline helped me retrieve the booking with my last name and flight number and date.
So these are guys are LEGIT but for some reason don't send you a PNR number for 48 hours.
Also they have super CHEAP DEALS.
17 August 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
First of all, we are a compliant OTA website.
Secondly, when you make a reservation, we have clearly marked: "The ticket will be issued within 48 hours after the payment is successful ."
Regarding the situation where you have queried information in the airline system but have not issued a ticket, our tickets are issued in the order in which the passengers place orders and complete payments, not just one order waiting for ticket issuance.
We will reserve seats in advance and continue to issue tickets for users.
If you still have questions, please contact us via the email address customer@vakatrip.com.
Have a nice day!
Vakatrip CS Team
My booking not settled yet.I not…
My booking not settled yet.I not received my ticket.Order No 3460555458137.I already email to vaka.Please take note.
18 August 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been issued, and the management booking code is G66B8S.
We have sent your itinerary to your reserved email address, please check it.
We are sorry that we responded to you so late, we will improve our service efficiency
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
booked ticket from Malaysia ordered
booked ticket from Malaysia ordered
id 3461353145595 i check the itinerary PNR number B7L5UZ and I checked with airasia this PNR invalid why like this
16 August 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
The flight you booked has been issued, and the management booking code is B7L5UZ.
In order to facilitate the management of customer reservations and track the order status in real time, we logged into our account when issuing tickets. You may not be able to check the reservation on the official website yourself.
But there is no problem with the ticket and it can be used normally.
We have sent the check-in website and relevant precautions when checking in to your reserved email address, please check it.
We are sorry that we responded to you so late, we will improve our service efficiency
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Charged Extra than Actual bill
Book my ticket today morning, Total amount shown on bill is 3476/- while my card has been debited by 3673/- Also this is the first time I've come accross a travel agency that takes payment and makes you wait for 48hrs for the actual ticket.
Kindly look into this asap!
14 August 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
According to your comment ID, we found order 3461299055320, the order has been ticketed and used normally, and VakaTrip did not charge any additional handling fees.
If you still have other questions, please contact us at customer@vakatrip.com.
Have a nice day!
Vakatrip CS Team
I have my flight tonight and I haven’t…
I have my flight tonight and I haven’t received my flight confirmation and pnr yet please send me confirmation my order no. Is - 3461159216494 pune to delhi its urgent please help me out
12 August 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your flight has been booked, Airline PNR code: KSSGEH; Airline main code: 5PWGG5; Ticket number: 098-4901976358
We have sent your itinerary to your reserved email address, please check it
We are sorry that we responded to you so late, we will improve our service efficiency
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Absolutely a fraud company
Absolutely a fraud company. No response when change of flight is requested. No response when cancellation was requested. When asked to assist, this company want US $ 5.00, allegedly as refundable, to connect to an expert.
9 August 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Order number: 3460685720390
Regarding your inquiry about voluntary flight change and voluntary refund, we have been actively responding to you
And according to your wishes, we have assisted you in contacting the airline to apply for voluntary tax refund. If we receive the tax refund, we will return it to you as soon as possible
We are sorry that we responded to you so late, we will improve our service efficiency
If you have any other questions, please feel free to contact us via our official email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
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