Hey i booked a flight from Colombo to Abu dhabi and abu dhabi toh Xnb. 3485388902176 Here is my order number 6073510525698 54AZ3S Here is my itinerary that i received from vaka trip side thr... See more
Company replied
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I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444). I have not received a valid booking confirmation from the a... See more
Company replied
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 mon... See more
Company replied
Company details
Written by the company
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Contact info
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2.4
Poor
494 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Itinerary is void
Hello,
I have a flight reservation from Mumbai to Hong Kong, with return dates of the 18th and 25th, respectively, on Cathay Pacific.
My booking number is 3513955751990, and the PNR is DRD4DT.
Upon contacting Cathay Pacific, I was informed that the booking is void and no such reservation exists.
This information is quite surprising, especially since my flight is scheduled for tomorrow. I am unsure how to proceed.
I have already sent an email to Vakatrip, and it has been over 12 hours without a response. This situation is rather concerning, and I am feeling quite anxious.
I would advise others to exercise caution when considering this type of aggregator.
Thank you.
17 April 2026
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip!
We sincerely apologize for any inconvenience this may have caused you.
Upon verification, due to a system issue, your original PNR and e-ticket number have been updated.
The updated PNR is: ECHNC2, and the updated e-ticket number is: 160-9237930985.
The airline's website is: https://www.cathaypacific.com/cx/en_CN.html
Please find your itinerary attached to this email. Thank you.
Best Regards,
VakaTrip CS Team
Had an amazing experience booking my…
Had an amazing experience booking my air tickets with this company. The entire process was smooth, quick, and very well managed. Their customer service team was extremely helpful, responsive, and guided me through every step patiently. I truly appreciate their professionalism and the prompt support they provided. Highly recommended for anyone looking for reliable and hassle-free air ticketing services!
11 March 2026
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you so much for choosing VakaTrip!
We also appreciate your recognition of VakaTrip and our customer service team.
We will continue to improve our service quality and after-sales processes.
We welcome you to choose our website again.
Best Regards
VakaTrip CS Team
Hi booked a ticket in emergency for…
Hi booked a ticket in emergency for tomorrow its been more than 7 hrs since my order is confirmed. Still awaiting PNR and eticket pls update soon
Order number 3509843529173
26 February 2026
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you so much for choosing VakaTrip!
We regret to inform you that your flight has not been booked successfully.
Your order has been refunded to the original payment account.
After the refund operation, the funds usually arrive within 3 to 7 working days.
Please pay attention to the arrival status of your card.
We are deeply sorry for the inconvenience caused to you
Best Regards
VakaTrip CS Team
AVOID AT ALL COSTS, NOT WORTH THE STRESS
Order number: 3507974658810
Was directed to vakatrip from Syscanner. Before the payment was made, it was stated on the site that tickets will be issued within 48 hours after payment is made.
After payment was made, received an email with the payment confirmation but stating that ticket will be issued latest 24 hours before flight departure!
What if the ticket isn't issued or fails for some reason?! I have to scramble to get another ticket last minute??!
It's now been more than 50 hours but still no PNR has been issued to me. Emails back and forth to Vakatrip return a generic reply asking me to patiently wait and that airline is processing ticket issuance (email responses from them are quite prompt and not AI generated, so credit for that)
I've booked with many OTAs before and the longest I've had to wait is 24 hours until tickets were issued. This is by far the worst experience I've had with an OTA. The prices may seem attractive but seriously not worth the stress.
7 February 2026
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you so much for choosing VakaTrip!
We fully understand your eagerness to receive your flight tickets.
After you booked your tickets, we received your email requesting ticketing and assisted you in urging the ticketing provider to expedite the process.
Once the tickets are issued, we will send you a travel confirmation.
If you have any questions, please contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
I accidentally bought the wrong…
I accidentally bought the wrong tickets, which i realized immediately after receiving payment confirmation. I contacted customer service through various means within 2 minutes of my purchase . They best they could do was to offer to change my tickets (2 tix cost $75 each) for the tickets I wanted (which also cost $75 each) for USD $395. Why in the world would I do that. I honestly think these companies make money off of people's mistakes without any thought towards customer service or customer loyalty. Never again will i purchase my tickets through Vakatrip.com.
Edit: thanks for the reply, just 16 months late.
30 January 2026
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you so much for choosing VakaTrip!
Order Number: 3507472507403
We understand your anxiety about voluntarily changing your flight.
We have already assisted you in contacting the airline to inquire about the change fee. The change fee we informed you about was obtained from the airline. Airline change fees fluctuate in real time.
If you still wish to voluntarily change your flight, please contact us again via our official email address: customer@vakatrip.com. We will assist you in verifying the change fee again.
Best Regards
VakaTrip CS Team
This booking site is not even worth of…
This booking site is not even worth of 0 stars worst website and customer service frauds they are
7 December 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you so much for choosing VakaTrip!
Order Number: 3502814890951
We are a fully compliant OTA website and have not engaged in any deceptive practices.
We only received a refund of 274 INR from the airline. Therefore, we have processed a 274 INR refund for you. The refund amount was not decided by us. Please understand.
Best Regards
VakaTrip CS Team
Unprofessional Customer redressal
Booking ID - 3491520531252. Booked a ticket and due to Airline rescheduling, cancelled the ticket. Been chasing VakaTrip for 5 months for refund and still no response from them. Do not trust this website. Very poor service and do not work professionally. They are not sharing any update on the refund request placed just standard response. Not a transparent company and they hide many information.
29 August 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you so much for choosing VakaTrip!
We fully understand your anxiety about receiving a refund.
We didn't process the refund before because we hadn't received it from the airline.
We processed your refund on March 11, 2026.
Please keep an eye on the status of the refund arrival.
Best Regards
VakaTrip CS Team
Flight change guarantee process very smooth.
Very recommended. I experienced lot of kindness team on their service to assist costumer go through rebooking steps after receiving cancellation notice from flight company due to certain conditions. May god bless their dedication working hard team to sustain their business.
23 December 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you so much for choosing VakaTrip!
We also appreciate your recognition of VakaTrip and our customer service team.
We will continue to improve our service quality and after-sales processes.
We welcome you to choose our website again.
Best Regards
VakaTrip CS Team
I frequently use this company to source for flight tickets.
I frequently use this company to source for all of my flight tickets. It has been great so far until recently I had a small hiccup with my air ticket. The team from VakaTrip expedited my inquiry and resolved it within a short period of time. Professional and responsive.
8 December 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Very helpful and assistance via email…
Very helpful and assistance via email and efficient to the customer wills.
7 December 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Booked A trip to KUL for three peopl…
Booked A trip to KUL for three peoplw cancelled it and not giving refund
6 December 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Your order has been fully refunded to your original payment account.
Please check your card for processing. If you have any further questions, please feel free to contact us at customer@vakatrip.com.
Have a nice day, thank you.
Best Regards
VakaTrip CS Team
Great customer service—fast, helpful, and efficient
I had an excellent experience with Vakatrip. Whenever I encountered any issues during the booking process, their professional customer service team responded to my requests promptly and helped me resolve my ticket problems smoothly. I truly appreciate their efficiency and reliability.
16 November 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Vakatrip did not want to refund me for…
Vakatrip did not want to refund me for cancellation flight. Its been few years now, Hopeless customer service. Like parrots repeatedly saying same thing!
Never ever use them!
11 November 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
We have been following up on your order and the refund application has been submitted to the myairline airline for assistance.
So far, no refund has been received from the airline.
Because the airline is involved in ceasing operations, we are also waiting for the airline’s final refund results
We will continue to monitor the situation and will contact you as soon as there is an update.
If we receive a refund from the airline, we will refund it to your original payment account as soon as possible.
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
Great refund policy
The Vakatrip CS team's response is timely and professional
11 November 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
If you have successfully placed your order, please provide a 13-digit order number starting with 3 and the email address you filled in when placing the order, or the departure location, destination, departure date, and the spelling of the passenger's name. We will have our technical colleagues verify the situation again.
If you haven't placed an order yet, please inform us of the content you need assistance with, and then we will help you verify the situation
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
I have booked a flight from Vakatrip…
I have booked a flight from Vakatrip and the order number is 3499350648561 and the thing is. I have not received my E ticket. Till now. I have called my airline, which is Air India and the company responded that we don’t have a booking from your name from your email ID and with the number which I provided them, so I request you to please look into the matter. The flight details are the flight is departing from Chandigarh to Chennai on seventh of November. It’s been more than three hours. I have booked my flight, but I have not received my E ticket till now. I have mailed trip also, but no response from their side, so I request you to please look into the matter.
28 October 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We have verified that your ticket has been issued by AI Airlines. The PNR is YS25RB, and the e-ticket number is 098-2870680864.
The itinerary has been sent to your email. You can check it. Thank you
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
I appreciate Great service and…
I appreciate Great service and immediate response
21 October 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Ticket from Mumbai to Amritsar booked…
Ticket from Mumbai to Amritsar booked for 19/10/2025 and issued PNR, but while doing web check in with sir india, this pnr is of 21/10/2025..
Such a fraud
No response
18 October 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Please provide a 13-digit order number, and then we will assist you in verifying the situation
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
I already paid add on rm18 to get if…
I already paid add on rm18 to get if flight got delayed, but when the flight delayed vakatrip doesnt even give any message or email lol. Waste my money
16 October 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are very sorry that your flight has been changed, but this is the decision of the airline.
After we received the flight change notice from the airline, we have forwarded it to your email. You can check the email
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Highly appreciate team’s prompt and effective support
I am highly appreciated Vakatrip customer service/support team’s prompt and effective response to deal my personal problems during the process of finishing ticket booking either in ticket reservation or payment concern.
15 October 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
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