Hey i booked a flight from Colombo to Abu dhabi and abu dhabi toh Xnb. 3485388902176 Here is my order number 6073510525698 54AZ3S Here is my itinerary that i received from vaka trip side thr... See more
Company replied
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I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444). I have not received a valid booking confirmation from the a... See more
Company replied
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 mon... See more
Company replied
Company details
Written by the company
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Contact info
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2.4
Poor
494 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our name in the itinerary messed up! Our flight would be tomorrow Jan. 19 at 3:00 am. How can we fix this as soon as possible? Please get me some help.
Please respond immediately to your customer’s queries and concern. I booked a ticket for 2 and I have noticed just now that our names were rumbled in the ticket! I filled it out correctly as far as I can remember! Our flight will be coming in hours! Send me a new one with our names complete and fixed! HELP US OUT PLEASE!
18 January 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
When issuing tickets, we will issue tickets according to the details you filled in VakaTrip, and will not change any passenger information at will.
When we received your inquiry, your flight was approaching and we could not assist in changing it again. We can only suggest that you go to the airport counter at least 3 hours in advance to try to change it. We are very sorry for the inconvenience caused to you.
Best Regards
VakaTrip CS Team
Hi Vaka Team,
Hi Vaka Team,
I would like to change my ID information. Already sent the email but still got no answer. There is no customer service to contact and slow email responses
11 January 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
At present, we have received your letter and have received your inquiry about changing your name.
However, because we did not receive your reply about the first page of your passport, we are ultimately unable to assist in noting the correct name.
Best Regards
VakaTrip CS Team
No custmper help available
My order ID : 3474231333228
The worst agency ever. No contact number for help. Not even they are responding on email.
I need to correct my name spelling and I am not getting any contact to get in touch and also its has been long time I have not recieved my PNR details.
This is not the good way from where can customer get help. Not going to recommend anyone to buy ticket from this
10 January 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
At present, your ticket has been issued. We have replied to your email through adilahmad626@gmail.com and informed you of the fee for changing your name, but we did not receive your reply and confirmation in the end.
Best Regards
VakaTrip CS Team
Order Number - 3474006381583
Order Number: 3474006381583
I booked my flight with the correct name, which is Hariom Bajpai. However, when I retrieved the ticket from Air India, the name mentioned was incorrect: "BAJPAI HARIOMMR." It should be corrected to "BAJPAI HARIOM MR." Additionally, when I received the ticket from Air India, the email addressed me as "Dear HARIOMMR BAJPAI." When I contacted them, they advised me to connect with the travel agency for assistance.
How I can fix this.
Thanks,
8 January 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your reservation has been ticketed, the code of the airline is pnr: 2COE74, and the electronic ticket number is: 0983425457092
After verification, the MS/MR in the middle of the name is the gender of the passenger, which does not affect the passenger's boarding.The air ticket can be used normally.
Best Regards
VakaTrip CS Team
Ticket
Dear VakaTrip,
I would like to follow up my e ticket and e ticket receipt for my booking ticket order number 3473302619747, I haven't receive it yet.
Looking forward for your assistance
31 December 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued, and a confirmation notification has been sent via the email address clarabella1723@gmail.com on December 31, 2024 at 09:20:01.
Currently checked, the order has been used normally.
Best Regards
VakaTrip CS Team
Where is my airline ticket
Where is my airline ticket?
My order number : 3471000234972
PNR: lLsCt4 / BFLQSGO/A9GITJ
My flight
Sat 28 Dec 19:40-07:30 until now i didnt get the airlines ticket. Please email me the airlines ticket
28 December 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued on December 4, 2024 at 13:38:01, and the PNR and ticket information have been sent to your email address remy3036@gmail.com.
Best Regards
VakaTrip CS Team
Order no 3472948941546
Order no 3472948941546
Where the hell is my ticket? I have my flight in next 30 hours and it says the ticket will be issued in next 48 hours. What the hell..I need an instant reply or refund or a call back
26 December 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued at 23:26 on December 26, 2024, and the PNR and e-ticket number have been sent to your email address sharmeen.hamidmms2017@gmail.com.
Currently, your flight status is used.
If you have other questions in the future, please feel free to contact us at customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Most awful ticket issuing website
Most awful ticket issuing website. I payed for a “Turkish airline” ticket from bali to Melbourne. When i arrived at the airport i found out they sold me a ticket from an airline that have joined flights so basically got the transit flight. After all of these i went to check my luggage in and i was told i have to pay another 120$ for my luggage which was not included on the ticket. Also payed for seat reservation and when i ask the counter told me theres no reservation on the system. Most horrible experience i have had.
Ended up paying more money for a worse airline were even jetstar was half the price. Ended up paying 400usd for a one way ticket from bali to melbourne
25 December 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Regarding the situation raised in your order, we make the following clarifications
The flight booked in your order is a flight jointly sold by Turkish Airlines and Malindo Air. The actual carrier airline is OD177, and the flight information is
OD177 December 25, 2024 20:55-05:40 DPS-MEL
Our website displays the corresponding flight details when selecting flights, filling in order information and paying, and displays the actual carrier airline. We have not changed your flight at will. The ticket is actually issued according to the flight you ordered.
For baggage check-in, we did not show that there is free checked baggage, but only show that Carry-on Baggage is free.
Based on the above information, we showed it to you in advance, but in the end you still chose this shared flight. We also issued the ticket according to the fees you paid for the order, and the fees you paid were also paid to the airline accordingly. We have completed the performance.
We will send you an email via customer@vakatrip.com. If you have any questions, please reply to us again. Thank you.
Best Regards
VakaTrip CS Team
Trusted Agent
Highly recommended! This is my 2nd time booking with Vakatrip, and once again, they’ve proven to be a trusted agent. Within just 30 minutes, I received my PNR number. I also cross-checked the ticket with MAS, and it’s confirmed and valid. Vakatrip has consistently delivered efficient and reliable service, and I hope they continue to maintain this excellent standard in the future!
24 December 2024
Unprompted review
Reply from Vakatrip
Dear customer
Thank you very much for choosing VakaTrip~
Thank you very much for your trust again and again. Your recognition is our motivation to move forward.
We will continue to improve the performance of the website and improve the quality of customer service.
Welcome to use the VakaTrip website again.
Best Regards
VakaTrip CS Team
VERY DISSAPOINTED WITH THIS WEBSITE
VERY DISSAPOINTED WITH THIS WEBSITE, THERE IS NO CUSTOMER CARE NUMBER. I RECENTLY BOOKED 9 TICKETS IN THE SAME OF SUYASH MISTRY. IS money is been debited from my account and the website went blank and i dont even have any mail from them
18 December 2024
Unprompted review
Reply from Vakatrip
Dear customer
Thank you very much for choosing VakaTrip~
According to your name, we found the order 3472320959302, and the flight dates of the order are March 2, 2025 and March 6, 2025
Your order has been issued, the airline code is 22PQD4, and the e-ticket number is
0983424634308
0983424634309
0983424634310
0983424634311
0983424634312
0983424634313
0983424634314
0983424634315
0983424634316
At present, we have sent an email notification through the email address you reserved, mistrysuyash1@gmail.com.
If you have any questions, please contact us through the email address customer@vakatrip.com.
Best Regards
VakaTrip CS Team
Most lousy booking platform I’ve ever…
Most lousy booking platform I’ve ever used. So called “ticket guarantee and get your ticket in 24hours” but it’s been 11 days now and I’ve not receive my air ticket yet! Emailed the customer service since last week and no reply from Vakatrip at all. Not efficient, Not helpful, Nobody to contact, Worst, Terrible, Scam.
5 December 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
You booked the special air ticket, our order showed the ticket issuance time as "The ticket will be issued no later than 24 hours before departure, and you will be notified by ticket confirmed email."
We guarantee the itinerary, please wait patiently, thank you
Have a nice day!
Vakatrip CS Team
Japan domestic flight e-tickets issued but was hard to contact and no prompt updates.
Hi Vakatrip team,
Order number: 3471867085784
Update: We finally did receive the e-tickets however it was only till evening 5pm Japan time since we booked in the morning 11am and we only receive their email reply around 5pm despite our multiple emails since after we booked in the morning. In summary, they are a legitimate company however would be good if we receive prompt updates either with a telephone call or number to reach out. We can only contact them via email and their response is slow.
Previous issue: We have booked domestic tickets from Tokyo Haneda to Asahikawa in Japan airlines for tomorrow but till now yet to receive the e-tickets. We just checked with Japan airlines physical ticketing counter and they advised the booking is not confirmed due to no payment received from your company. Please help to resolve this and provide us the etickets!
14 December 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your thoughtful evaluation and suggestions. We will continue to improve the customer service experience.
Welcome to choose VakaTrip again~
Have a nice day!
Vakatrip CS Team
Don't ever book here this a scam!!!
14 December 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
We have not found any valid orders associated with your name Chin yat Min, nor any records of you sending through the customer@vakatrip.com official website email.
Please provide the departure place, destination, departure date, flight number, or the 13-digit electronic ticket number of the VakaTrip website, and we will assist you in verifying the problem you mentioned.
If it is really our problem, we will also give you a reply here.
If it is not our problem, we have the right to retain your comments and file a complaint against you for malicious defamation.
Finally, we need to clarify that we are a compliant OTA website, not a scam website as you said. Everyone has their own judgment, and there is no need for you to make a public reminder.
Best Regards
VakaTrip CS Team
Vakatrip scam
PNR: 9MSGDT
E-ticket No: 2177141395223 / 2177141395222
Order No: 3469847109845
I am writing to express my extreme dissatisfaction and concern regarding the flight booking I made through Vakatrip. I booked a round-trip flight from Bangalore to Bangkok on November 20, 2024. Despite receiving a confirmation email from Vakatrip on November 21, 2024, the booking details are not appearing on the Thai Airways website.
Upon contacting the airline, I was informed that the ticket cannot be found and is not recognized as a legitimate booking. This situation is unacceptable and raises serious doubts about the legitimacy of your services.
I demand an immediate confirmation of my itinerary or a full refund of the amount paid. Failure to resolve this issue promptly will leave me no choice but to escalate this matter through legal channels and consumer protection agencies.
This experience has been highly distressing, and I expect a swift resolution to avoid further inconvenience.
_--------------------------
I am glad to inform that post following up with Vakatrip official email and my above Post in the Trust pilot. I have recieved mail from Vakatrip with my authentic
PNR.
Just a word of advice to Vakatrip. It's responsibility of the booking site to provide genuine PNR which can be used to get the ticket from the booked Airways.
Word of caution for the guys who are booking their flight. Once you recieve the booking confirmation from Vakatrip in your mail. pls check in the Booked Airways site with the PNR which Vakatrip mail has mentioned
If you don't find the booking in the Airline site. pls contact Vakatrip customer care email mentioned in the ticket. they may get back with actual confirmed PNR
Thanks Vakatrip for resolving the issue.
14 December 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued. The airline's booking management code is 6R4XHL, and the e-ticket number is
2177141395222
2177141395223
We have sent you the Thai Airways itinerary through your email address rakesh.bisht.cs1@gmail.com.
Your ticket can be used normally and is valid. Please do not think that VakaTrip is a scam website just because you cannot manage the booking. We have explained it very clearly through the email.
If you have any questions, please feel free to contact us via email customer@vakatrip.com.
Have a nice day!
Vakatrip CS Team
Update reply:
Update Reply:
Dear customer,
Thank you very much for choosing VakaTrip~
First of all, we apologize for the inconvenience caused by the initial question.
Due to the ticketing method, PNR may not be able to manage the reservation on the airline's official website. Usually, you can also try through the electronic ticket number.
Once again, thank you very much for your clarification and suggestions to us. We will continue to improve the performance of the website and customer service.
Welcome to use VakaTrip website again~
Best Regards
VakaTrip CS Team
Ordering person ARORA/ROHINI
Ordering person ARORA/ROHINI
Order number : 3468429940940
PNR :5X5PBR
Flight is tomorrow and airline says they can't find information.
Is this is a scam?
I called the airline and came to know that vakatrip has cancelled the booking without concent.
13 December 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued. The airline's booking management code is 5LZC2P, and the e-ticket number is
217-6356932625
The updated PNR+itinerary has been sent to your email.
Have a nice day!
Vakatrip CS Team
Order number 3471752828792
Order number 3471752828792
PNR KMWHVM
e-Ticket No. 555-6315463031/555-6315463032
Airline says that the ticket can’t be found, is this a legitimate booking. Can you please confirm the itinerary or refund the amount as the airline claims they don’t have any booking with this PNR
12 December 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Your order has been issued. The airline's booking management code is KMWHVM, and the e-ticket number is
555-6315463031
555-6315463031
555-6315463032
555-6315463032
Due to the ticketing method, you cannot manage the reservation yourself, but the ticket can be used normally without any problems. We have sent the ticket voucher to your reserved email address har***2910@gmail.com
Have a nice day!
Vakatrip CS Team
I still don’t get any confirmation…
I still don’t get any confirmation number for flight tomorrow morning please send me asap
Number booking : 3471703947311
Under name : MOHD AZRUL BIN AZHAN
12 December 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
After verification, your order has been issued according to the recommended flight you approved.
The itinerary has been sent to your email ahmadmukhlisismail@gmail.com
Best Regards
VakaTrip CS Team
I DONT GET ANY CONFIRMATION FLIGHT MY…
I DONT GET ANY CONFIRMATION FLIGHT MY FLIGHT TOMMOROW PLEASE SEND ASAP
ORDER NUMBER : 3471703947311
ORDER NUMBER : 3471703503673
UNDER NAME : MOHD AZRUL BIN AZHAN
12 December 2024
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
After verification, your order 3471703947311 has been issued according to the recommended flight you approved.
The itinerary has been sent to your email ahmadmukhlisismail@gmail.com
3471703503673 has been issued, and the itinerary has been sent to ahmadmukhlisismail@gmail.com on December 12, 2024 15:24:01
Best Regards
VakaTrip CS Team
Urgent,
Urgent,
I purchased tickets with you guys.
I did get a confirmation, however you wrote our names on the opposite direction
You wrote first name as last name
And last name as first name.
Please fix this, otherwise we would not be able to fly
Order number 3470758973434
PNR 6I89T7
1 December 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Regarding the issue of name change you inquired about, we have already replied to you via email
Please check the email in your mailbox. Thank you
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
My PNR is showing invalid
My PNR is showing invalid, my order no is 3470070288328 and Pnr is KFM32R, but the airline is telling me this pnr is not valid.
My flight is on today morning please help asap
4 December 2024
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Regarding the questions you inquired about the PNR and itinerary, we have replied to you via email
Please check the email in your mailbox. Thank you
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
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