Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81K reviews
Asks customers to review
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10 years of good service
I have been with UW for 10 years and they are the only people who provide all utilities under one roof as far as I know.
They always offer high quality services and usually offer compensation if they don’t.
If I could improve one thing I would try to cut down waiting times on my customer service calls but I suppose that is a common problem nowadays.
13 May 2026
Reply from Utility Warehouse
Hi Charles,
Thanks for taking the time to leave a review.
We're really pleased to hear you've been with us for 10 years and have had such a positive experience. We also appreciate your feedback about our call waiting times, and we're always looking at ways to improve.
Cheers,
The Utility Warehouse Team
UWWH
UW. Have been very helpful and understanding while I haven't been well and got behind a little bit with my Bill ..the only trouble I have is trying to get on the app . thankyou..
4 August 2026
Reply from Utility Warehouse
Hi Jan,
Thanks for taking the time to leave a review.
We're really pleased to hear our team has been helpful and understanding when you needed support. We hope you’re feeling better soon, and we appreciate your kind words.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Mr David J Johnston,
We're so pleased to hear you're happy with Utility Warehouse. Thanks for taking the time to share your kind words with us.
Cheers,
The Utility Warehouse Team
I’m glad I made the switch.
Really happy with Utility Warehouse the whole process was quick, the service has been reliable, and the price is spot on. It’s made managing everything much easier, and I’m glad I made the switch.
4 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Steven,
We're so pleased you're happy with your switch to Utility Warehouse. It's brilliant to hear everything's been quick, reliable and easy to manage.
Thanks for taking the time to leave us such a lovely review.
Cheers,
The Utility Warehouse Team
I’m glad I made the switch.
Really happy with Utility Warehouse the whole process was quick, the service has been reliable, and the price is spot‑on. It’s made managing everything much easier, and I’m glad I made the switch.
4 August 2026
Reply from Utility Warehouse
Hi Steven,
What a lovely review, thank you! We're so pleased to hear switching to Utility Warehouse has been quick and straightforward, and that you're finding everything easier to manage.
Thanks for choosing us. We're delighted to have you with us.
Cheers,
The Utility Warehouse Team
Fantastic people!
24 July 2026
Reply from Utility Warehouse
Hi John,
You've made our day! Thanks so much for your kind words.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Kevin,
We know how important it is to be able to speak to someone when you need to, so it's great to hear you had a positive experience.
Cheers,
The Utility Warehouse Team
EW only charge for usage
Using EW is so easy, you only pay for energy that you use and not have a build up of money in a companies account
28 July 2026
Reply from Utility Warehouse
Hi Robert,
Thanks so much for your lovely review. It's great to know Utility Warehouse is making managing your energy that little bit easier.
Cheers,
The Utility Warehouse Team
Good service
4 August 2026
Reply from Utility Warehouse
Hi Thomas,
Thanks for leaving us a positive review!
Cheers,
The Utility Warehouse Team
Always helpful and professional
Always helpful and professional. Enquiries dealt with and answered promptly.
25 July 2026
Reply from Utility Warehouse
Hi Maggie,
We're so pleased to hear you've found our team helpful and professional. It's great to know your enquiries have always been dealt with promptly and you've received the support you needed.
Cheers,
The Utility Warehouse Team
So far it's been ok
So far it's been ok. Good Customer service so far. Roll on the 5th of 8 of August. Should be on. A Smart meter Customer.so I can keep on. My meter and.my money.
27 July 2026
Reply from Utility Warehouse
Hi Anthony,
Thanks for taking the time to leave a review.
We're pleased to hear you've had a positive experience so far. We hope your smart meter installation goes smoothly and helps you keep an eye on your energy usage.
Cheers,
The Utility Warehouse Team
Not Happy
I have both gas and electric with UW with no problems but have two sim only mobile accounts. My partner is going to Bulgaria to visit his elderly grandparents this coming weekend, who don’t have WhatsApp and they can’t text them. Would seem this is due to some kind of block that we have asked to be lifted but won’t take place until the first of next month. They aren’t happy and regret moving from EE.
Thank you for your response but now five hours later I’m still waiting for your request for further information!
3 August 2026
Unprompted review
Reply from Utility Warehouse
Hi,
We're sorry to hear about your experience and understand how frustrating this must be, especially with your partner's trip coming up.
We'd like to look into this further, so we'll be sending you a request for some additional details. Once we have these, we'll be able to review your account and investigate what's happened.
Thanks,
The Utility Warehouse Team
Amazing Customer Service
Utility Warehouse recently went above and beyond with their customer service after I'd had an issue with them reducing my monthly direct debit and using the credit i had built up against a monthly bill despite me asking them not to.
They listened, they resolved and they made me feel that I was a valued customer.
Luke the customer service agent was amazing and a credit to UW
31 July 2026
Reply from Utility Warehouse
Hi Susan,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear Luke was able to listen, understand your concerns and help get things resolved. We'll be sure to pass on your kind words to him.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave a review.
We're really pleased to hear you had a quick and positive experience, and that the quote provided was clear and realistic.
Cheers,
The Utility Warehouse Team
I wanted to work out if I had the best…
I wanted to work out if I had the best way of paying my gas and electric bill I am very happy with the plan I am using so staying on it 😊The man who talked me through was such a help . Thank him please. I find working on internet on my iPad a strain on my eyes, for me I need to speak with a real person here in the uk . Thanks U W for your service 😊
26 July 2026
Reply from Utility Warehouse
Hi Elizabeth,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear our team was able to talk everything through with you and provide the support you needed. We'll be sure to pass on your kind words, and we're glad you were able to speak with someone who could help.
Cheers,
The Utility Warehouse Team
Time to say goodbye
Used utility warehouse for years however had issues.
I am in credit but refused money into account. Explanation is my reading are estimated. My Gas metre battery is dead, I have reported this several occasions over the last year and no engineer has replaced it.
My Internet has went so slow, back to dial up standards. While I have 5/6 services with this company, might be time to move on.
The customer service and support has been terrible over the last year.
Better providers around.
3 August 2026
Unprompted review
Reply from Utility Warehouse
Hi Gary,
We're sorry to hear you've had these issues, especially as you've been with Utility Warehouse for a number of years. We understand how frustrating this must be.
We'd like the opportunity to look into this for you. Please get in touch with our team on 0333 777 0777 so we can review your account, investigate the issues you've raised and provide further support.
Thanks,
The Utility Warehouse Team
I can always speak to someone on the…
I can always speak to someone on the phone and they have always resolved and problems. Not a problem with my services just me not understanding what to do !!!And a big plus is the lady who signed me up regularly checks in with me even after me being with UW for years. Excellent customer service and honest. Which is a rare thing. You’ve saved me hundreds over the years. So a big thank you to all your staff 👍
30 July 2026
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear you've always been able to get the help you need and that your Partner has continued to support you over the years. It's fantastic to know you've had such a positive experience and have saved money too.
Cheers,
The Utility Warehouse Team
When phoning my monthly F.I.T through
When phoning my monthly F.I.T through, I receive nothing but help, politeness and understanding that not everyone wants to give their readings on line.
3 August 2026
Reply from Utility Warehouse
Hi,
Thanks for taking the time to leave such a lovely review.
We're really pleased to hear you've always received helpful, polite service and that our team has made it easy for you to submit your readings in the way that suits you best.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Ronald,
We're sorry to hear your experience hasn't met your expectations.
If there's anything we can help with, please don't hesitate to get in touch with our team. We'll be happy to help.
Thanks,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Mike,
Thanks for taking the time to leave a review.
We're really pleased to hear Norbert provided such great service and was able to help. We'll be sure to pass on your kind words.
Cheers,
The Utility Warehouse Team
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