Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81K reviews
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Reply from Utility Warehouse
Hi Philip,
Thanks for the five stars! We're delighted everything was nice and straightforward for you.
Cheers,
The Utility Warehouse Team
I phoned to report a suspicious phone…
I phoned to report a suspicious phone call regarding my broadband but nobody bothered to answer the phone. I was given the choice of hanging up after pressing a number and my call would be returned. I am still waiting. This is not the service I have received before in the 14 years I have been with utilities and also I am on the priority register due to my age so I feel very let down.
29 July 2026
Reply from Utility Warehouse
Hi Sue,
We're really sorry to hear about your experience, especially as this isn't the level of service you've come to expect from us over the years. We can understand why you've been left feeling disappointed.
We've passed your review on to the relevant team, who'll be reaching out to you by email.
Thanks,
The Utility Warehouse Team
Everything has been done smoothly after…
Everything has been done smoothly after changing my gas and electric to Utility Warehouse
29 July 2026
Reply from Utility Warehouse
Hi Jennifer,
This is so lovely to hear. We're delighted everything went smoothly and that your switch was nice and straightforward.
Cheers,
The Utility Warehouse Team
Quick and efficient response and action.
Quick, efficient and attentive response to my phone call and to my description of the problem ie loud crackling on the land line. Was given clear information and explanation as to what actions UW were going to activate ie Arranged OpenReach to make house call to identify possible fault. Fault was identified as being very old and perished outside cable which was quickly replaced. End of problem. Thank you.
29 July 2026
Reply from Utility Warehouse
Hi Gwyneth,
Thanks for taking the time to leave a 5 star review.
We're delighted to hear your issue was dealt with quickly and that you were kept informed throughout. It's great to know everything was resolved after the Openreach visit.
Cheers,
The Utility Warehouse Team
Although your telephone answering time…
Although your telephone answering time is diabolical, your customer service is excellent.
29 July 2026
Reply from Utility Warehouse
Hi David,
Thanks for taking the time to leave your feedback.
We're sorry you've experienced long wait times, but we're really pleased to hear our team provided excellent service once you got through. We appreciate your comments and are always working to improve.
Cheers,
The Utility Warehouse Team
Such a nice customer service and all questions where answered which made everything easy to deal with. Thanks again
Good customer service. And everything went as it should. Thanks again
29 July 2026
Reply from Utility Warehouse
Hi Amjad,
Thank you for your kind review.
We're pleased everything went smoothly and that our team was able to answer all of your questions. Thanks for choosing us.
Cheers,
The Utility Warehouse Team
The Customer Service Advisor was…
The Customer Service Advisor was extremely helpful. despite it probably being her last call of the day. She was very professional and felt listened to. She identified the problem was the router and within 2 days, had been sent a replacement. Her explanations and knowledge of the subject were excellent.
29 July 2026
Reply from Utility Warehouse
Hi Brenda,
Thank you for taking the time to leave such thoughtful feedback.
We're so pleased to hear our advisor was able to identify the issue quickly and get a replacement router arranged for you. We'll be sure to pass on your lovely comments.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Andy,
Thanks for your review.
It's great to know you found our team knowledgeable and helpful. We really appreciate your feedback.
Cheers,
The Utility Warehouse Team
No regrets
Great move from bt as they were moving our 2 mobiles to ee and doubling the fee with no benefits to us we moved to utility warehouse for less than we were paying for bt and have not regretted the move thank you uw.
5 August 2026
Reply from Utility Warehouse
Hi Andrew,
Thank you for your fantastic review.
We're so pleased to hear you're happy with your decision to switch and that you're already seeing the benefits. Thanks for putting your trust in us.
Cheers,
The Utility Warehouse Team
Always help at hand if needed
Always help at hand if needed. Very competitive pricing. Easy to access .
29 July 2026
Reply from Utility Warehouse
Hi Jane,
Thank you for taking the time to leave a review.
We're delighted to hear you've found our team helpful whenever you've needed us and that you're happy with both our prices and service.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Daniel,
Thanks for your review.
It's great to hear you've found our team friendly and helpful. We really appreciate your support.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Frederick,
Thanks for taking the time to leave a 5 star review.
It's great to hear our team was able to resolve your issue quickly. We really appreciate your kind feedback.
Cheers,
The Utility Warehouse Team
I am happy so far except for the…
I am happy so far except for the opening meter reading which I sent photographic evidence of. My old supplier has even sent me a substantial refund based on my final reading however UW are still working to some inflated estimate. Very annoying
5 August 2026
Reply from Utility Warehouse
Hi Kim,
Thanks for taking the time to leave your feedback.
We're pleased to hear you're happy overall, but we're sorry to hear about the issue with your opening meter reading. If this is still ongoing, please give our team a call on 0333 777 0777 so we can review it with you and help get it resolved.
Thanks,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Lynn,
Thanks for taking the time to leave a 5 star review.
We're so pleased to hear the switching process was straightforward and that you were supported every step of the way.
Cheers,
The Utility Warehouse Team
Straight forward from leaving old…
Straight forward from leaving old property to moving in to new property
Staff are pleasant and courteous
Highly recommend
29 July 2026
Reply from Utility Warehouse
Hi Susan,
This is so lovely to read. We're delighted to hear your move was hassle free and that our team were there to make things easy along the way.
Cheers,
The Utility Warehouse Team
Very good many thanks.
5 August 2026
Reply from Utility Warehouse
Hi Mr Mcgrath,
We really appreciate your kind words. Thanks for taking the time to share your feedback with us.
Cheers,
The Utility Warehouse Team
Most recommend
29 July 2026
Reply from Utility Warehouse
Hi Gracia,
We're delighted to hear you'd recommend us. Thanks for taking the time to leave a review.
Cheers,
The Utility Warehouse Team
The Team are always at the end of the…
The Team are always at the end of the Phone if you need them.
28 July 2026
Reply from Utility Warehouse
Hi Ann,
Thanks so much for your lovely review! We're really pleased to hear you've found our team helpful and that we're here when you need us.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Jane,
We're sorry to hear there was some confusion around the payment amount.
I can see you've spoken with one of our team, who has explained what happened and provided support to help resolve your query.
Thanks,
The Utility Warehouse Team
It helps me by keeping my bills in one…
It helps me by keeping my bills in one place, lets me know about ways to save money and the customer service team are always friendly and helpful with any issues.
28 July 2026
Reply from Utility Warehouse
Hi,
What a lovely review, thank you! It's great to know you're finding Utility Warehouse easy to manage and that our team have made a difference when you've needed support.
Cheers,
The Utility Warehouse Team
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