Joel was patient and understanding. He took the time to fully explain where he was calling from and what standard processes take place when a new tenancy has started. He did find me the best deal an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Crystal was extremely helpful with sorting my electric and gas out for my small business , after the stress of sales calls she called and explained everything in detail, gave me great prices and the c... See more
Company replied
Jared and Josh helped me immensely to finalise the best deal possible and supported me in every way possible as it is my first business and they were very patient with me. I am gonna definitely be usi... See more
Company replied
John and Spencer were both extremely helpful in my process of securing energy rates for my business. Spencer took plenty of time on a call with me to go through exactly what I needed, what was availab... See more
Company replied
Company details
Written by the company
Welcome to Utility Outlet, where we specialise in simplifying the search for the best business energy deals! As dedicated experts, we compare a range of options to help businesses find the most competitive gas and electricity quotes.
Contact info
United Kingdom
- hello@utilityoutlet.co.uk
- utilityoutlet.co.uk
4.7
Excellent
229 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 35% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Energy change over.
Spoke with John. Within 1 hour he had sorted everything for me. Brilliant to deal with. Saved me a lot of stress & aggravation.
7 September 2026
Unprompted review
Reply from Utility Outlet
Thank you so much for the fantastic feedback! We’re really pleased to hear John was able to get everything sorted so quickly and take some of the stress out of the process for you. We’ll make sure your comments are passed on to him.
Many thanks,
David
Utility Outlet
Jared and Josh were a great help today
Jared and Josh were a great help today! Thank you so much for saving me a huge headache.
4 September 2026
Unprompted review
Reply from Utility Outlet
Thank you so much for the lovely feedback! We’re really pleased to hear Jared and Josh were able to help and save you a headache today. We’ll make sure your comments are passed on to them both 😊
Many thanks,
David
Utility Outlet
Reply from Utility Outlet
Thank you for your review! 😊
We’re really pleased to hear that Jared was helpful in getting your bills sorted and making the process easier for you.
We’ll be sure to pass your feedback on to him. Thank you for choosing Utility Outlet!
Many Thanks,
David,
Utility Outlet
Great service from Jarrod
Great service from Jarrod. Explained everything really well and went over the different options. Also ensured I have his details in case I have any future questions or queries.
Thank you!
3 September 2026
Unprompted review
Reply from Utility Outlet
Thank you for your great review! 😊
We’re really pleased to hear that Jarrod provided such a helpful service, clearly explained the different options available, and made sure you had his contact details should you need any further support.
We’ll be sure to pass your kind feedback on to him. Thank you for choosing Utility Outlet!
Many Thanks,
David,
Utility Outlet
Joel did an excellent job of getting us…
Joel did an excellent job of getting us a brilliant deal for electricity for our new workshop. Highly recommend
3 September 2026
Unprompted review
Reply from Utility Outlet
Thank you for the fantastic review! 😊
We’re really pleased to hear that Joel was able to secure a brilliant electricity deal for your new workshop and make the process a positive one.
We’ll be sure to pass your kind feedback on to him. Thank you as well for recommending Utility Outlet — we really appreciate it!
Many Thanks,
David,
Utility Outlet
Crystal was Helpful and efficient
Crystal was Helpful and efficient.
Thank you.
3 September 2026
Unprompted review
Reply from Utility Outlet
Thank you for your review! 😊
We’re really pleased to hear that Crystal was helpful and efficient in supporting you. We’ll be sure to pass your kind feedback on to her.
Thank you for choosing Utility Outlet.
Many Thanks,
David,
Utility Outlet
5 * service from Lewis & Joel
I dealt with both Lewis and Joel, both were extremely knowledgeable and patient. On moving into new business premises we had no idea about the services we needed to pay for. They were both great at sorting out our problems and then Joel sorted out the best deal for us. Would highly recommend this company, cant thank them enough for all their help.
1 September 2026
Unprompted review
Reply from Utility Outlet
Thank you so much for your fantastic review! 😊
We’re delighted to hear that Lewis and Joel were able to make things easier for you while moving into your new business premises. It’s great to know they took the time to explain everything clearly, resolve the issues you were facing, and help secure the best deal for you.
We’ll be sure to pass your kind words on to them both - they’ll really appreciate the feedback!
Thank you for recommending Utility Outlet, and we wish you all the best in your new premises.
Many Thanks,
David,
Utility Outlet
supportive and helpful
Crystal was extremely helpful and assisted me navigate my contract without issue. Thank you kindly for your help and support.
Great Service, much appreciated.
2 September 2026
Unprompted review
Reply from Utility Outlet
Thank you so much for your kind review! 😊
We’re delighted to hear that Crystal was able to support you and make navigating your contract a smooth and straightforward experience.
We’ll be sure to pass your lovely feedback on to her. Thank you again for choosing Utility Outlet, we really appreciate it!
Many Thanks,
David,
Utility Outlet
Jared and Lewis friendly and helpful
Jared and Lewis were very friendly and helpful in setting up my new electricity supplier.
Only point I’d mention (but appreciate it’s a time restraint) is how quickly they read through the contract agreement etc.
So I’m sure there are elements I missed…..
But I trusted in their recommendation to go with this supplier.
2 September 2026
Unprompted review
Reply from Utility Outlet
Thank you for taking the time to leave us a review! 😊
We’re really pleased to hear that Jared and Lewis were friendly and helpful in getting your new electricity supply set up.
We also appreciate your feedback regarding the pace at which the contract information was explained. We’ll make sure this is passed on to the team.
Thank you again for choosing Utility Outlet.
Many Thanks,
David,
Utility Outlet
Joel did a great job got us a great…
Joel did a great job got us a great tarif
1 September 2026
Unprompted review
Reply from Utility Outlet
Thank you for the great review! 😊
We’re really pleased to hear that Joel was able to help and secure a great tariff for you. We’ll be sure to pass your feedback on to him!
Thank you for choosing Utility Outlet.
Many Thanks,
David,
Utility Outlet
Cytstal very clear straight to the…
Cytstal very clear straight to the point sorted it out quickly
1 September 2026
Unprompted review
Reply from Utility Outlet
Thank you so much for your lovely review! 😊
We’re delighted to hear that Crystal made everything clear and easy for you, while taking the time to explain your options and help you make the right choice.
We’ll be sure to pass your kind feedback on to her, she’ll be really pleased to hear it!
Thanks again for choosing Utility Outlet
Many Thanks,
David,
Utility Outlet
It was a good experience I spoke to…
It was a good experience I spoke to CRYSTAL she explained everything clearly and set everything up nicely for me she also gave options and good choices
25 August 2026
Unprompted review
Reply from Utility Outlet
Thank you so much for your lovely review! 😊
We’re really pleased to hear that Crystal explained everything clearly, made the process straightforward, and took the time to talk you through the different options available.
We’ll be sure to pass your kind feedback on to her. Thank you for choosing Utility Outlet!
Many Thanks,
David,
Utility Outlet
Reply from Utility Outlet
Thank you so much for your kind review! We’re really pleased to hear that you found the process helpful, easy and time-saving. We really appreciate your feedback and are glad we could help!
Many thanks,
David
Utility Outlet
So many mistakes
So many mistakes, broken promises and confusion. Very rough experience.
1 April 2026
Unprompted review
Reply from Utility Outlet
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with Utility Outlet fell short of your expectations. We understand that our team has already been in contact with you to discuss the concerns raised and provide further clarification.
We appreciate your feedback and will take your comments on board as we continue to review and improve the experience we provide to our customers.
Many Thanks,
Utility Outlet
Excellent Service
We used Olivia at Utility Outlet to switch our electricity supply for our new business premises. She was extremely helpful, professional, and quick to get everything sorted.
We would highly recommend Olivia and Utility Outlet for their excellent service.
17 August 2026
Unprompted review
Reply from Utility Outlet
Thank you for the fantastic review! We’re delighted to hear that Olivia made switching the electricity supply for your new business premises quick and straightforward. It’s great to know you found her helpful and professional throughout. We’ll be sure to pass your kind feedback on to her.
Thank you for recommending Olivia and Utility Outlet!
David
Utility Outlet
Lovely helpful staff
Spencer was incredibly friendly, helpful and efficient! Great service thank you
24 August 2026
Unprompted review
Reply from Utility Outlet
Thank you for the lovely review! We’re so pleased to hear that Spencer was friendly, helpful and efficient throughout. We’ll be sure to pass your kind feedback on to him.
Thanks again for choosing Utility Outlet!
Joel has done a great job and got a…
Joel has done a great job and got a really good deal.
21 August 2026
Unprompted review
Reply from Utility Outlet
Thank you for the great review! We’re really pleased to hear that Joel was able to secure you a great deal. We’ll make sure your feedback is passed on to him.
Many thanks,
David
Utility Outlet
Liv was fantastic in finding me cheap…
Liv was fantastic in finding me cheap rates for gas and electric for our new business great communication brilliant explanation of everything! Thanks again Liv!
20 August 2026
Unprompted review
Reply from Utility Outlet
Thanks so much for the fantastic feedback! We’re delighted to hear Liv found you competitive gas and electricity rates for your new business and kept everything clear and well explained throughout.
We’ll make sure your lovely comments are passed on to her!
Many thanks,
David
Utility Outlet
Liv was great and made is smooth…
Liv was great and made is smooth process! thank you
20 August 2026
Unprompted review
Reply from Utility Outlet
Thanks so much for your feedback! We’re really pleased to hear Liv made the process smooth and straightforward for you. We’ll be sure to pass your kind words on to her.
Many thanks,
David
Utility Outlet
Reply from Utility Outlet
Thank you for your feedback! We’re really pleased to hear Joel was able to secure you a great dual rate.
We’re always looking for ways to improve, so we’d love to know what we could have done to make your experience a 5-star one.
Any feedback would be greatly appreciated!
Many thanks again for choosing Utility Outlet.
David
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