U-Save Car & Truck Rental Reviews 1,604

Reply from U-Save Car & Truck Rental

Jun 3, 2026

Hi Jose,

Thank you so much for your kind feedback. We’re delighted to hear that you received excellent service and that our team made a friendly, efficient impression throughout your rental experience. It’s also great to know that the vehicle met your expectations and that you appreciated the quality of our fleet.

We truly value your comments and look forward to welcoming you again on your next trip.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

Jun 3, 2026

Hi Gurcharan,

Thank you very much for your kind review, Mr. Catalano. We’re delighted to hear that both the pickup and return of your vehicle were quick and efficient, and that the navigation system together with your mobile data made your trip easier. It’s great to know that everything worked well and contributed to a positive rental experience.

We truly appreciate your trust and your intention to use our service again on your next trip to Italy. We look forward to welcoming you back.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

Jun 3, 2026

Hi Marusha,

Thank you very much for your detailed and thoughtful review. We’re delighted to hear that everything went smoothly from the moment you booked directly on our website to the end of your rental. Choosing the Premium option with full insurance is indeed a worry‑free way to travel, and we’re glad it gave you peace of mind throughout your trip.

It’s great to know that the security deposit process was quick and that the €150 pre‑authorisation was released immediately at drop‑off. We also appreciate you highlighting the difference between booking directly with us and booking through third‑party platforms, as this can make a significant impact on fees and overall clarity.

We’re very happy that you felt welcomed at our Bari office and that the short shuttle transfer worked well for you. The team will be thrilled to hear your kind words, especially about their helpfulness, fast communication on WhatsApp, and the brand‑new Toyota you received.

Thank you again for your trust and for recommending both our company and the Premium option. We look forward to welcoming you back on your next visit to Bari.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

Jun 3, 2026

Hi Simon,

Thank you for your kind review. We’re very happy to hear that you enjoyed the car, found the price fair, and experienced a simple and straightforward booking process. It’s also great to know that our staff made a friendly impression and that both pickup and drop‑off were efficient for you.

We truly appreciate you taking the time to share your feedback and hope to welcome you again on a future trip.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

Jun 3, 2026

Hi Robert,

Thank you for your feedback. We’re delighted to hear that our staff were friendly and efficient during your visit, and that the vehicle met your needs despite the external damage noted at pickup. All vehicles should be clean, safe and fully functional, and we’re glad this was the case for your rental.

We appreciate you taking the time to share your experience, and your comments help us continue improving both our service and our fleet presentation.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

Jun 3, 2026

Hi Latoya,

Thank you so much for your amazing review. We’re thrilled to hear that you loved every part of your experience, from the moment you walked through the door to the final drop‑off. Providing genuine customer care and a smooth, customer‑focused process is exactly what we aim for, and it’s wonderful to know our team delivered that for you.

Your 1000/10 rating truly means a lot to us. Feedback like yours motivates our staff and reinforces the value of the service we work hard to provide every day.

We look forward to welcoming you back on your next visit.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

Jun 2, 2026

Hi Yuksel,

Thank you for taking the time to share your feedback. We understand your frustration, but we must clarify several important points regarding your booking and the requirements in place at the time of rental.

The requirement for an International Driving Permit (IDP) for non‑EU licence holders in Italy is not a company preference or a “money‑grab” tactic.

It is an insurance requirement set by the insurance provider used by Green Motion Italy. This requirement is clearly stated in our Terms & Conditions, which are accepted at the time of booking.

While our pre‑registration system allows customers to upload documents in advance, it also clearly states that successful upload does not guarantee acceptance at the counter if the Terms & Conditions and mandatory rental requirements are not met. This is standard practice across the car‑rental industry.

In your case, the rental could not proceed because the required documentation was not presented. Despite this, and as a gesture of goodwill, your booking was refunded in full, even though the Terms & Conditions did not oblige us to do so.

We appreciate that different rental companies may apply different insurance rules, but this does not change the requirements of our own insurance provider, nor does it make our Terms & Conditions “illegal” or “deceptive.”

Thank you for your understanding.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 26, 2026

Hi Oskar,

Thank you for taking the time to share your experience. We are sorry to hear that your rental did not meet expectations, particularly regarding the insurance requirements and the vehicle provided.

We would like to clarify that a credit card in the main driver’s name is required if you wish to decline the local insurance, and this condition is clearly stated in our Terms & Conditions, which are agreed to at the time of booking. We make every effort to ensure this information is visible throughout the booking process. However, we understand how frustrating it can feel if this becomes clear only at the counter, and we appreciate you highlighting how this impacted your experience.

We also regret that the vehicle you received did not match what you expected. Customers should always receive a car that is equivalent to the category booked, and we are sorry if this was not the case during your rental.

If you would like us to review your case in detail, please submit your booking information through our secure form at www.usave.com/contact. This will allow us to investigate what happened and provide appropriate assistance.

Thank you again for bringing this to our attention.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 26, 2026

Hi,

Thank you for taking the time to share your experience.

We are very sorry to hear how uncomfortable and intimidated you felt during your rental. The behaviour you describe is not the standard of service we expect from any of our locations, and we understand how distressing it is to feel pressured or unsupported during the inspection process.

For clarity, all damage assessments should be carried out calmly, professionally, and with full transparency. Customers should never feel threatened or told they have “no power” to question a charge. If you believe the interaction was handled inappropriately or that the damage assessment was incorrect, we take this extremely seriously and would like to investigate the matter fully.

As Trustpilot does not provide us with any booking information, we are unable to locate your rental file from your review alone. To allow us to review the check‑in and check‑out reports, the photographic evidence, and the details of your interaction with the team, we kindly ask that you contact our Customer Services team directly via www.greenmotion.com/contact-us and include a link to your review in the description box.

We appreciate you bringing this to our attention and would welcome the opportunity to look into what happened.

Kind regards,

Green Motion International Customer Services

Reply from U-Save Car & Truck Rental

May 26, 2026

Hi Joe,

Thank you for taking the time to share such a detailed account of your experience. We’re pleased to hear that you found the automated check‑in process smooth and innovative, and that the digital tools for documenting vehicle condition were helpful during your rental.

We also appreciate your comments regarding insurance and coverage verification. Knowing your credit‑card and personal insurance protections is indeed important when renting a vehicle, and we understand that the process can feel pressured if the information isn’t fully clear in the moment. Your feedback helps us identify where communication at the counter can be improved so that customers feel informed rather than overwhelmed.

If you would like us to review any part of your rental or have questions once you receive your final bill, we would be happy to look into it. You can submit your details through our secure form at www.usave.com/contact so our team can assist you directly.

Thank you again for sharing your experience so far. We appreciate your openness and look forward to your follow‑up once your rental is complete.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 26, 2026

Hi Sajid,

Thank you for sharing your feedback. We are sorry to hear about your experience near Manchester Airport, as this is not the level of service we want our customers to encounter.

We understand how disappointing it is to feel let down during the rental process, especially when you have rented cars many times without issues. We take all reports seriously and would like to ensure your concerns are properly reviewed.

If you would like us to investigate this matter further, please submit your details and any relevant information through our form at www.usave.com/contact. This will allow us to look into the situation and assist you appropriately.

Thank you for bringing this to our attention.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 26, 2026

Hi Richard,

Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you described, as this is not the level of service we aim to provide.

We understand how concerning it must have been to face unexpected charges, difficulty reaching support, and the situation involving the vehicle. Please note that U‑Save International operates as a global brand, and each location is independently owned and managed. However, we take all reports seriously and want to ensure your concerns are properly reviewed.

If you would like us to investigate this matter further, please submit the details through our secure contact form at www.usave.com/contact. This will allow us to locate the correct franchise, verify the information, and assist you appropriately.

Thank you again for bringing this to our attention.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 22, 2026

Hi Colin,

Thank you for taking the time to share your feedback. We understand that you have raised these concerns with us on several occasions, and we appreciate the opportunity we have already had to review each of your cases in detail.

Our Head of Customer Care has conducted full investigations into all matters you previously reported. Where a partial refund was due, it has already been processed, and where the vehicle supplied met the terms of the booking, this was explained to you directly in writing. We have provided comprehensive responses to each of your complaints, including clarification on vehicle categories, availability, and the policies that apply to upgrades and substitutions.

We recognise that you remain dissatisfied, but we have addressed all points raised and provided our final position. While we value all customer feedback, we must also be clear when a matter has been fully reviewed and concluded.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 21, 2026

Hi Jon,

Thank you for taking the time to share your experience. We are genuinely sorry to hear that you left feeling disappointed, and we understand how upsetting it can be when a rental return does not go as expected.

At U‑Save, all vehicles are inspected before and after each rental, and any charges are based strictly on documented differences between the two inspections. We never want a customer to feel surprised, and we encourage all renters to review the vehicle condition report and request a joint inspection at pickup if anything is unclear. Your feedback highlights how important this step is, and we will ensure it is reinforced with our teams.

We cannot discuss booking‑specific details on a public platform, but we would very much like the opportunity to review your rental agreement, the inspection records, and the circumstances of your case. Our goal is always to be fair, transparent, and thorough, and we take allegations of improper conduct extremely seriously.

Please contact us directly through our secure form at www.usave.com/contact, and our International Customer Service team will investigate your concerns in detail and respond personally.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 20, 2026

Hi Jerry,

Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at our Tampa location left you feeling frustrated, and we understand how upsetting it is when a rental does not go as expected. We would like to clarify several important points regarding the charges and the deposit so you have a clear understanding of how these processes work.

The $2,000 deposit is the standard security amount for customers who choose not to take the full liability‑reduction option. This deposit is released immediately by us once the vehicle is returned in the agreed condition, but the time it takes to appear back on your account depends entirely on your bank or card issuer. Some banks release funds within a few days, while others, particularly with international or high‑value authorisations, may take longer. However, a 90‑day delay is not normal, and we would like to investigate this urgently.

Because Trustpilot does not provide us with customer details, we cannot identify your booking or discuss personal information publicly. To review your deposit, the charges applied, and the communication with the Tampa location, we need your rental agreement and booking reference. Please contact our International Customer Service team via www.usave.com/contact or ics@cs.usave.com, and we will prioritise your case to ensure you receive a full and accurate resolution.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 19, 2026

Hi Hans,

Thank you very much for taking the time to share your experience. We are delighted to hear that your rental in Fes went so smoothly and that our team provided friendly, efficient and professional service throughout your visit. It is great to know that the vehicle met your expectations in terms of cleanliness and condition, and that it served you well during your road trip through Morocco.

We are especially pleased that you found the process transparent, with no unexpected fees at pickup or return, and that your deposit was released promptly. This is exactly the level of service we aim to deliver, and your feedback is a wonderful recognition of the team’s efforts at this location.

We truly appreciate your recommendation and your intention to book with us again. We look forward to welcoming you back on your next visit to Fes or any of our other locations worldwide.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 19, 2026

Hi James,

Thank you for sharing your feedback. We are sorry to hear that your experience left you feeling pressured or unclear about the charges, and we appreciate the opportunity to clarify how our processes work. We understand how frustrating it is when the pickup experience does not match your expectations.

The pricing structure you see at the counter is not designed to be predatory. The initial price shown during booking reflects the base rental only, while the additional options discussed at pickup relate to insurance, liability reduction, and deposit requirements. These are standard across the rental industry and are clearly outlined in the Terms & Conditions agreed to during the booking process. Third‑party insurance or reimbursement policies cannot replace the liability requirements of the rental agreement, which is why our team must verify coverage and explain the available options before releasing the vehicle.

We are sorry if the explanation you received felt rushed or if the conversation came across as high‑pressure. Our staff should always provide clear, transparent information so customers can make informed decisions without feeling uncomfortable. Your comments will be shared with the local team to ensure that communication is handled more effectively.

Because Trustpilot does not provide us with customer details, we cannot identify your booking or discuss personal information publicly. If you would like us to review your rental agreement, the charges applied, or the insurance options presented at pickup, please contact our International Customer Service team via www.usave.com/contact or ics@cs.usave.com, and we will be happy to assist you directly.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 18, 2026

Hi EO,

Thank you for sharing your experience. We are pleased to hear that the return process itself went smoothly, but we are sorry that the cleaning requirement came as an unexpected surprise. We understand how frustrating it is to be told there is an additional charge at the end of a rental, especially when you believed the vehicle was being returned in acceptable condition.

In Italy, as in several other countries, some locations operate with a “return clean” policy, which means the vehicle must be returned in the same condition in which it was collected, including the exterior. This requirement is stated in the Terms & Conditions provided during the booking process, and it is also explained at the counter when the rental agreement is signed. When a vehicle is returned without being washed, the branch applies a standard cleaning fee to cover the cost of preparing the car for the next customer.

We appreciate that this policy may feel unusual if you are not familiar with it, and we are sorry if it was not as clearly communicated as it should have been. Your feedback will be shared with the local team to ensure that customers are fully informed at pickup so there are no surprises at return.

As Trustpilot does not provide us with customer details, we cannot review your specific booking here. If you would like us to look into your rental in more detail, please contact our International Customer Service team via www.usave.com/contact or ics@cs.usave.com, and we will be happy to assist you directly.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 18, 2026

Hi Jecca,

Thank you for sharing your experience. We understand how frustrating it is to arrive at the counter expecting a straightforward pickup only to be told that your existing insurance cannot be accepted and that a deposit is required. We appreciate the opportunity to clarify how these policies work across the rental industry.

Third‑party excess‑reimbursement insurance, whether purchased independently or through a broker, does not reduce your financial liability with the rental company. If damage occurs, we are still required to charge the full excess, and you then claim reimbursement from your insurer. Because this type of policy does not replace the deposit or the liability outlined in the rental agreement, it cannot be accepted as a substitute for the coverage offered at the counter. This is standard practice across the industry and is stated in the Terms & Conditions agreed to during the booking process.

The insurance offered at the rental desk is a liability‑reduction product, not a reimbursement policy. It changes the terms of the rental contract itself, reduces or removes the excess directly with us, and in many cases lowers the required deposit. For this reason, it is priced differently and cannot be compared to a low‑cost reimbursement product.

Regarding the £1,500 deposit, this is the standard security amount for customers who choose not to take the full liability‑reduction option. It is held temporarily to cover any potential damage, fuel discrepancies, tolls, or other contractual obligations. The deposit is released in full once the vehicle is returned in the agreed condition.

As Trustpilot does not provide us with customer details, we cannot identify your booking or discuss personal information publicly. If you would like us to review your rental agreement, the insurance options presented, or the deposit status, please contact our International Customer Service team via www.usave.com/contact or ics@cs.usave.com, and we will be happy to assist you directly.

Kind regards,

U‑Save International

Reply from U-Save Car & Truck Rental

May 18, 2026

Hi,

Thank you for sharing your experience. We are sorry to hear that the final invoice you received from our Houston location was higher than expected, and we understand how frustrating it is to see additional charges after returning home. We want to reassure you that nothing is added “at the end” without basis, and we would like to clarify how these charges arise so you have a clear understanding of the bill you received.

Many of the items listed on your invoice are standard, mandatory airport and state‑regulated fees that apply to all rental companies operating at Houston Airport. These include concession recovery fees, vehicle licence fees, airport surcharges, TMV taxes, and the Harris County Sports Venue Tax. These charges are not discretionary and are disclosed in the Terms & Conditions during the booking process on Expedia. They are collected by the rental provider but passed on to the relevant authorities.

The toll charge and administration fee are applied when a toll road is used during the rental period. The toll amount comes directly from the toll authority, and the admin fee covers the processing of the toll notification, which is standard across the rental industry.

The cleaning fee is only applied when a vehicle requires more than routine cleaning upon return. This may include excessive dirt, spills, stains, pet hair, or smoke odour. We cannot discuss the specifics of your rental publicly, but we can review the inspection photos and documentation with you directly so you can see exactly why the fee was applied.

Because Trustpilot does not provide us with customer details, we cannot identify your booking or discuss personal information on a public platform. To investigate your invoice properly, we need your rental agreement, booking reference, and the return inspection report. Once we have these, we can review every charge in detail and provide a full explanation.

We would welcome the opportunity to look into this for you. Please contact our International Customer Service team via www.usave.com/contact or ics@cs.usave.com, and include your booking reference so we can assist you directly.

Kind regards,

U‑Save International