Your pre-order process was easy and straightforward. The e-mail verifying shipment had me stoked. Item arrived in a timely manner. Inspected the item, and it was all intact: no bent corners or dents,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It was easy and convenient to put in orders, decide how the shipment should work, and I was kept well-informed on the shipping status. The one area of improvement is that I wish the site could indi... See more
USAGS is always a good choice for me to get hobby kits/tools from, especially since they have decent sales fairly often. It did take a while to be shipped this time, but once it was mailed it got here... See more
Awesome everything! The packaging was neat and organized with excellent large sized bubble wrap, so much so that I ordered a brush tipped gundam marker with my led kit and the rear cap for the button... See more
Company details
Written by the company
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Contact info
United States
- usagundamstore.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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Good experience..
Good experience... I should have ordered more considering the shipping costs which aren't really your problem.
1 May 2026
Not really a fan of Amazon shipping
Not really a fan of Amazon shipping and the dates always change when they do use Amazon
1 May 2026
Awesome everything!
Awesome everything! The packaging was neat and organized with excellent large sized bubble wrap, so much so that I ordered a brush tipped gundam marker with my led kit and the rear cap for the button that dispenses the ink was still on. I’m not even sure how they did that since it came from pretty far and is way easier to remove than a pen cap. Shoutout to Norma for packing my order, loved the sticker too! Great prices, especially on shipping and amazing overall experience. Happy to have found my new one stop shop for gundam kits and accessories. I’m especially glad to find out you guys are family owned.
1 May 2026
Easy way to find the figures im looking…
Easy way to find the figures im looking for and have a huge variety.
30 April 2026
Easy payments and great delivery!
30 April 2026
Happened to have exactly what I was…
Happened to have exactly what I was looking for as a gift for the Star Wars fan. I appreciated the goodies that came with my order as well it felt way more friendly than most businesses with the well wishes. Thank you, guys!
23 April 2026
Product arrived timely and accurately.
21 April 2026
I love that you’re a Florida company…
I love that you’re a Florida company and you guys do such a great job overall with stock, shipping and customer service. I will continue to make an effort to buy my products through USAGS if possible
30 April 2026
As always very reliable!
22 April 2026
Happy, Returning Customer
Shipping was quick, item was as described and packaged with care.
Had an issue with loyalty points that was my fault and customer service fixed it promptly.
Would fully recommend purchasing gunpla and other models/accessories from USA Gundam.
23 April 2026
good shop
good shop, fast shipping.
had one item that didnt have all the pieces and they refunded me.
22 April 2026
Exactly as expected
Exactly what was ordered, packed well and shipped in a timely manner. Prices are as expected with frequent sales. Site is easy to browse and locate what you're looking for. Will almost certainly purchase from again soon.
30 April 2026
I don't like that everything in the…
I don't like that everything in the store is always sold out or pre-order. It's really hard to find anything and most people recommend me to go to other places like Alliexpress. I wish there were more items avaiable. Last sale I couldnt get anything because smart people bought them before the sale started.
30 April 2026
Reply from usagundamstore.com
Hi Juan,
Thank you so much for taking the time to share your feedback with us. We truly appreciate your support and understand how disappointing it can be when a kit becomes unavailable.
While we always do our best to maintain healthy stock levels, some model kits are produced in limited quantities and can sell out quickly due to high demand. To help secure an item you’re interested in, we generally recommend placing a preorder whenever possible.
That said, I have shared your concerns with our owner so they can be taken into consideration when reviewing future allocations and ordering decisions. We genuinely value your feedback and appreciate your continued support of our shop.
Thank you again, and we hope to serve you again soon!
Great site!
Great selection on the site. What i ordered shipped and arrived very quickly
30 April 2026
It’s always a good experience
It’s always a good experience. I love receiving a tag with the packer’s name. I got JC twice and the items arrived in pristine conditions. Thank you, JC
30 April 2026
Easy to order
Easy to order - easy to purchase - and recieved my orders in good condition. Very satisfied with the process.
30 April 2026
Fantastic purchase!
Fast shipping, packed with care, and always a dope sticker to put on my build boxes
30 April 2026
Several great experiences with USA Gundam Store
I've ordered from USA Gundam Store several times now. Each time, the experience was superb. The site is super easy to use and to find exactly what I want. Shipping is fast and reasonably-priced and communications are clear. Highly recommended.
30 April 2026
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