usagundamstore.com Reviews 1,328

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,320 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product quality, fair pricing, and efficient order process. Many appreciate the timely delivery service and the careful packaging that ensures items arrive in perfect condition. However, some customers experienced issues with damaged products upon arrival or delays in shipping. A few also noted difficulties with tracking orders or finding specific items within their past purchases.

What people talk about most

Product

Users describe positive interactions with products, frequently praising the wide selection of kits, fair... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and timely... See more

Order

Customers express satisfaction with the ordering process, highlighting its ease and convenience, especially... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent condition of items upon... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the competitive and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your pre-order process was easy and straightforward. The e-mail verifying shipment had me stoked. Item arrived in a timely manner. Inspected the item, and it was all intact: no bent corners or dents,... See more

Rated 5 out of 5 stars

It was easy and convenient to put in orders, decide how the shipment should work, and I was kept well-informed on the shipping status. The one area of improvement is that I wish the site could indi... See more

Rated 5 out of 5 stars

USAGS is always a good choice for me to get hobby kits/tools from, especially since they have decent sales fairly often. It did take a while to be shipped this time, but once it was mailed it got here... See more

Rated 5 out of 5 stars

Awesome everything! The packaging was neat and organized with excellent large sized bubble wrap, so much so that I ordered a brush tipped gundam marker with my led kit and the rear cap for the button... See more


Company details

  1. Hobby Store
  2. Collectibles Store

Written by the company

USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Mixed on this business.

Overall great experience, I enjoyed majority of everything, however one of the parts came snapped and it was a crucial joint that connects to the left leg. I still support usagundamstore however the over the border shipping was a little bit too much for me.

8 May 2026
usagundamstore.com logo

Reply from usagundamstore.com

Hi there Manta!

Thanks for reaching out regarding your feedback. I went ahead and looked at your order, and it does look like you ordered a Bandai kit. Because we are an authorized distributor with Bandai, you can reach out to them here for a replacement request for part that arrived broken: https://www.bandai.com/returns-replacements

We appreciate your continued support and can't wait to see what you build next!

Rated 5 out of 5 stars

My Go-To Online Hobby Shop

USAGS is my go-to online hobby shop. They have a selection of quality products, use reliable shipping, and the times I've conversed with their staff have been very positive. I would highly recommend their services to anyone who enjoys scale modeling or figure collecting!

5 May 2026
Rated 5 out of 5 stars

I live about 45 minutes away from the store.

I live about 45 minutes away from the store so I can stop by and pick up my paint supplies when we are in Daytona Beach.

The young lady who works at the register has been very helpful and is always pleasant. She makes sure that my points are correct and added to my account.

The prices are reasonable too.

I highly recommend them.

28 April 2026
Rated 5 out of 5 stars

Order came in quick

Order came in quick. I was able to preorder the model kit and they have stated that it will be in within a month. The kit came in time just as how they have said and was able to ship it out to me quickly. My order, as well as other orders that I have received, has been packaged very well with minimal to zero damage, only damage that I have seen was a couple dents around the other box, the kit itself was in good condition. As for the preorders, I don’t mind to wait to for them to get them in, just as long as we are notified when they will be actually received. No complaints on any of my orders.

5 May 2026

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