I love nosing around the brick-and-mortar CeX stores (my local is in Sheffield), but while the staff are friendly and polite the speed of service, even before the pandemic, is awful. It's very com... See more
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Four items from my orders this week came not as shown. Three TV dvd's did not come in the original packaging and a 1st generation Ipad did not come with ibooks or the capability to add that program o... See more
Company replied
oroduct was sent to wrong address although i filled out a seperate shipping adress when i contacted cex they told me they couldnt correct error that refund would b issued. my 8yr old would love to wai... See more
Company replied
their franchise stores are absolutely appalling I recently bought an iPhone XR it has numerous problems with the speaker i took it into the aldershot store and they said there was absolutely nothing w... See more
2.0
Poor
235 reviews
No history of asking for reviews
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My experience was excellent
My experience was excellent. I got what I needed quickly without hassle. Would/will use again in minute when needed w/out reservation!!!
10 January 2018
Unprompted review
Unbelievable!
Unbelievable!
I traded in items and opt for vouchers a while back. AND out of no where, CEX (US) decided to no longer accept online order. I am located in Cali and the closest CEX store to me is about 1500 miles away. How am i suppose to spend my voucher?
Also, i tried to contact the company but was ignored. PLEASE BE AWARE!
8 January 2018
Unprompted review
Reply from US Webuy - United States
Hi Ka Tam,
Thank you for your review and I do understand your concern.
I have sent an email to your registered email ID addressing these issues, and please feel free to reply to it for any other assistance.
Regards,
Aliasgar.
Good experience
6 January 2018
Unprompted review
I haven't received my order.
5 January 2018
Unprompted review
Reply from US Webuy - United States
Hi Jarvis,
Thank you for your review and I do understand your concern that you have still not received the order.
I have sent an email with a resolution to your registered email ID, and please feel free to reply to it for any other assistance.
Regards,
Aliasgar.
I recommend Cex because they have good …
I recommend Cex because they have good products and good prices and guarante , the team member on 14st are friendly and you fell good buying , thanks
5 January 2018
Unprompted review
I love shopping cex
I love shopping cex. Only complaint my ipad mini did not come in a box...
5 January 2018
Unprompted review
best value well packaged item
5 January 2018
Unprompted review
Received two games and only one worked
Received two games and only one worked! Took it back to a CeX store location and they were unable to help as they stated they had no record of the purchase made online.
4 January 2018
Unprompted review
Reply from US Webuy - United States
Hi Tony,
Thank you for your review.
I'm sorry to hear about your recent experience in store. I shall be sending you an email addressing this matter.
If there is anything else we can help you with, please don't hesitate to reply to it.
Regards,
Vanessa
I ordered Xmas gifts nd money was taken …
I ordered Xmas gifts and money was taken from my account. Then I get an email saying that there was a problem so the order was cancelled. It did not say what the problem was. I go to the website and see a new message across the home page saying that web orders are no longer being taken. I used the website because I purchased two items that were not available in the state where I live. The prices were great. I know I will not be able to find both of those items in that condition for that price. Now my kids have to wait even longer before getting Xmas gifts. This was a bad experience.
4 January 2018
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review.
Unfortunately, we were unable to fulfill your order due to which your order was canceled and I can understand how upsetting this must've been for your kids.
Please be assured that you haven't been charged. When you place an order online, the funds for the order are allocated. This means that although you have not been charged, the funds for the order are no longer available to you. In the event that your order is canceled, unsuccessfully placed, or part of it cannot be sourced, these funds will be returned within 10 working days.
I apologize for the inconvenience you've been caused.
Regards,
Vanessa
This is great store if you’re hunting …
This is great store if you’re hunting for something
4 January 2018
Unprompted review
It’s sucks bad I brought a Wii U …
It’s sucks bad I brought a Wii U online and it didn’t work
3 January 2018
Unprompted review
Reply from US Webuy - United States
Hi Corey,
Thank you for your review and apologies for the delay in getting back to you.
I'm sorry to hear that the Wii U you purchased online didn't work. I'll be emailing you regarding this matter and please feel free in replying to the thread.
Regards,
Vanessa
Ships fast item I bought looked brand …
Ships fast item I bought looked brand new worked as intended highly recommend thanks
3 January 2018
Unprompted review
Game was shipped fast
Game was shipped fast, arrived in great condition and worked perfectly from the start.
3 January 2018
Unprompted review
Great service online and stores
I recommend this store they do fast shipping great customer service cool store to buy movie games and electronics of different kinds
2 January 2018
Unprompted review
Never got a response about my order
2 January 2018
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review.
I'm sorry to hear that you're awaiting a reply to your email. I see that our team is looking into this matter for you and I've chased this up with them. I've taken over the investigation and will keep you updated.
If there is anything else we can help you with, please don't hesitate to contact us!
Regards,
Vanessa
I really enjoy the website
I really enjoy the website, however I am deeply saddened that you guys are discontinuing your US chains :(
31 December 2017
Unprompted review
Perfect store to shop from
Everything I have received was in great condition and worth more than what you pay for it thanks for being such an awesome store and better than gamestop
31 December 2017
Unprompted review
Great Experience.
Exactly what I paid for and fast delivery
Perfect. Thanks
28 December 2017
Unprompted review
Review
Laptop very nice just the bottom part is scratch but everything else is perfectly fine. The system is advance. Overall great laptop
27 December 2017
Unprompted review
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