I love nosing around the brick-and-mortar CeX stores (my local is in Sheffield), but while the staff are friendly and polite the speed of service, even before the pandemic, is awful. It's very com... See more
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Four items from my orders this week came not as shown. Three TV dvd's did not come in the original packaging and a 1st generation Ipad did not come with ibooks or the capability to add that program o... See more
Company replied
oroduct was sent to wrong address although i filled out a seperate shipping adress when i contacted cex they told me they couldnt correct error that refund would b issued. my 8yr old would love to wai... See more
Company replied
their franchise stores are absolutely appalling I recently bought an iPhone XR it has numerous problems with the speaker i took it into the aldershot store and they said there was absolutely nothing w... See more
2.0
Poor
235 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Didnt have the model of phone I needed …
Didnt have the model of phone I needed in stock... If you can't provide the product then DONT POST IT ON YOUR SITE
4 December 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review and I do understand your concern, that unfortunately, we were unable to fulfill your online order.
I have emailed you separately addressing this issue, kindly refer to the email.
Should you need any assistance, please let me know.
Regards,
Aliasgar.
hot pink apple watch band
Item arrived very fast but was not as pictured. The item was shown as a hot pink apple watch band but what I received was more of a light pink. It seemed like a legit apple watch and was in excellent condition. I would definitely purchase again.
4 December 2017
Unprompted review
Fast service and fast delivery.
Fast service and fast delivery.
Thumbs up.
3 December 2017
Unprompted review
Awesome prices
Awesome prices. Quick shipping. My favorite video game site and store.
2 December 2017
Unprompted review
Who Needs Gamestop When You Can Shop CeX? Not Me
Great price on the game, super low shipping charge and yet amazingly fast delivery. Fabulous deal all around, who needs Gamestop when you can shop CeX? Not me anymore that's for sure.
29 November 2017
Unprompted review
１ ｗｏｒｄ ｔｏ ｓａｙ
if i can give no star ,iwill.everythings,and i mean EVERYTHINGS,just one word i can say to everyone"disappointment "
24 November 2017
Unprompted review
Reply from US Webuy - United States
Hi Mike,
Thank you for your review.
I'm sorry to hear that you're disappointed with the service you've received. I see that you've emailed us about an order and on checking our systems, I see that your order has been refunded.
Should you need further assistance with this matter, please feel free to reply to the email.
Regards,
Vanessa
amazing
amazing. refunded a game with no problem. excellent service. would recommend to everyone instead of gamestop
22 November 2017
Unprompted review
I ordered ddr4 16 GB 3000 MHz ram and …
I ordered ddr4 16 GB 3000 MHz ram and got 2133 mhz
21 November 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review and please accept my apologies as you received an incorrect product.
We do have quality standards in place, where an item is checked before dispatch to make sure that it's correct and working but I'm sorry, it has been overlooked in this case.
Be rest assured, I have forwarded this review to the designated store management as feedback to avoid such instances in the near future.
I have sent an email to your registered email ID, explaining, in brief, the returns policy, which will get you on the path to a resolution.
If there is anything else we could help you with, please don't hesitate to contact us.
Regards,
Aliasgar.
Great overall
Fast shipping, the item was in great condition and all cables included at a great price.
20 November 2017
Unprompted review
Lack of communication
Lack of communication. I sent my item back last Friday and cex is not telling me if they received it or not also I forgot to write a note saying wrong item but they still should know right cause it’s on the invoice . I wanna know so can get the item i payed for I want a replacement. I bought a elgato hd 60s but received a elgato hd 60. So now that I sent it back I want what I payed for which is a elgato hd 60s
20 November 2017
Unprompted review
Reply from US Webuy - United States
Hi Everett,
Thank you for your review.
Upon checking the records, I have noticed that my colleagues have replied to your earlier review and email threads as well.
If there is anything else we could help you with, please don't hesitate to contact us.
Regards,
Aliasgar.
Very fast shipping and very less …
Very fast shipping and very less shipping cost. Item came as described. I would buy from them without second thought for used products.
20 November 2017
Unprompted review
So happy with the speed of delivery.
20 November 2017
Unprompted review
fast shipping perfect condition
19 November 2017
Unprompted review
My package was not delivered
My package was not delivered, and sent back to your warehouse. Now i will have to wait for the refund, order it again, and wait for the delivery.
19 November 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review.
I do understand your concern that the package has been returned back to the Central Office.
In instances, such as yours, where orders are returned back to us, once it has been confirmed that we have received the package, we do get in touch with our customers to check with them if they would like the package to be re-dispatched or would prefer a refund.
I have emailed you with a resolution on the same thread against which you are corresponding with the Support Team and please feel free to reply to it, for any further assistance.
Regards,
Aliasgar.
lot of selection great prices
the buying process was very easy and shipping was fast item came and was in very nice condition. looking forward to buying a PS2 and PS3 from here
14 November 2017
Unprompted review
Excellent experience
Excellent experience. I am addicted to Cex webuy now.
13 November 2017
Unprompted review
I get all my movies here
I get all my movies here. They are prompt and has a very good library
12 November 2017
Unprompted review
No info provided that item was open …
No info provided that item was open box. Poor communication. Horrible return policy.
9 November 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review.
I'm sorry to hear that your recent order didn't meet your expectations. I've checked our inbox and I'm afraid we haven't received any communication from you, however, I shall be emailing you separately.
Should you need further assistance, please reply to the thread.
Regards,
Vanessa
This was a real gem in …
This was a real gem in price-to-performance. Shipped within a week and was in perfect condition.
7 November 2017
Unprompted review
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