Urban Evolution Property Management Reviews 

Amazing staff,
Easy to reach, professional and prompt responses.

Handled very well the maintenance and repairs, speed quality and professionalism of the repair team.

Recommending the agency to furfure tenants, based on heir professionalism, fairness and responsiveness.

They need a change of management to improve. Someone who actually knows how to run a student accommodation

It’s been a nice experience living under their care and I highly recommend them

I would give less if I was able, they are highly unprofessional and as such a large company for them to making such big mistakes is crazy, when I first moved in the flat was filthy, from the kitchen to the bathroom it was clear that someone hadn't even bothered to do a quick hoover, and throughout the entire stay we had reported numerous issues and not once did any of them get sorted out, to the extremes of us having to deal with the mouse problem ourselves, it always gave me the impression that the staff and company didn't care about its tenants at all, just regarding us all as dumb students who will be gone soon so we don't need to bother dealing with any of the problems they have. that is just the brief problems while I was living there once my tenancy had ended I receive multiple emails about missing my next moths rent after my tenancy had ended and I replied to each informing them that I had in fact left and no longer had anything to pay, but I had no response, they eventually issued a rent arrears letter wrongfully and even after that they still would not respond to my emails or calls to rectify this problem, it got to a point to where I had to threaten legal procedures for them to finally reply, and they didn't say sorry they just said its sorted now you wont receive anything else from us about this. and now months after I have left and multiple ignored enquiries about getting my deposit back thy have not said anything other than claim that I now owe them, all for claims of cleaning and painting, both of which I have evidence that I left the room in a much better state that I found it when I moved in, aside from the fact that it states in the contract that they have only 14 days to identify and notify me of any repairs needed to the flat, before I'm entitled to have my deposit back, it has been almost 6 months since I left and only now the report issues, that don't actually exist. It seems like a scam if I am honest, don't expect to get your deposit back because they will just draw it out and claim all sorts of nonsense just so they can keep your money.

I would not suggest that anyone use this company for there lettings agent!!

Karen from the housekeeping team is amazing! She is detail-oriented and friendly. This is my first time utilising the housekeeping service. She really did an amazing job. Thank you!

Scam!!! Disgusting company! Do not stay here, had so many issues throughout my tenancy from no hot water, no heating, no electricity, no running water. I sent numerous emails about other issues with no response and they keep ignoring emails about my deposit return

My daughter seen the room she wanted for the next year. She got in contact and everything sorted in February for this September 2024. We had a problem in late March into early April tried so many time to get in touch with the lettings and cancel but they didn't respond until mid May and was advised that she can't cancel the accommodation this is with atleast 4 to 5 months before moving in. The email said she has to pay for the full year .My daughter had to be on the waiting list to have a chance to get accommodation and I am sure their was someone also on the waiting list and my daughter could cancel. We ended up being forced to stay there and when she moved in the toilet not working using a bucket, shower not working using flatmates shower , window not working. She has gone to reception everyday and I have even phoned the reception spoke to different people and they all say we will get someone to look into it. She is doing her final year now she is commuting from home to uni until her room has been sorted also still paying rent. The service is very poor and I regret everything, they don't care about your circumstances if they change. My daughter is very depressed. Stay away from this company . I have logged a complaint and will wait another year before they respond. Worst decision and service ever. Until today we still waiting for the problems to be fixed .STAY AWAY.

Recently tried to book an accommodation with them, terrible experience. Poor customer service, they don’t respond back unless they feel its needed (which is never). Scam you for you deposits. I was told my refund is being processed and should reflect in 10 days, its been over 6 weeks there’s still no update, they wont even reply back on mail/phone.

As an employee of this amazing company I just want to say that our housekeepers have worked tirelessly to make sure our student accommodation is ready and sparkling for this years students also our other sites are in tip too condition everyone has worked so hard, team leaders and management are blown away by your dedication 💪

I was not satisfied with the move out inspection process. Going forward, I suggest that both parties should be present for the move out inspection of the property and this should be carried out on the day the tenant is moving for transparency purpose.

I am extremely disappointed with the service provided by Urban Evolution. Despite numerous emails and calls over the past month, I have received no response regarding the return of my deposit. This lack of communication is unacceptable and unprofessional.

During my tenancy, I faced several issues that were never adequately addressed. In January, I was left without a functioning heater and oven for over a week, despite repeatedly reaching out for assistance. My emails and calls during this period were completely ignored, leaving me in an uncomfortable and unsafe living situation.

Additionally, there was no concierge for the majority of my stay, which caused significant inconvenience. Whenever I tried to contact them about this issue, I received no response, further highlighting their disregard for tenant concerns.

The most frustrating experience was on my move-in day when there was no one available to provide me with a key. I was almost forced to book a hotel due to this oversight. Despite my attempts to contact them on that day, I received no assistance or communication.

Urban Evolution needs to address my concerns immediately, or I will be forced to contact a lawyer to retrieve my deposit. Their consistent unresponsiveness and lack of professionalism have been incredibly frustrating. I would not recommend this company to anyone looking for reliable property management.

UPDATE 30/9/24:

Today I have received a message from DPS stating that UE are asking for over £300 “redecoration fee” and over £100 cleaning fee. This is ridiculous and borderline thievery when I have made sure the property was well maintained and cleaned to a professional standard. Again, further proof of why you should never rent from them.

The property provided is currently meeting expectations. I hope to continue to enjoy the experience. I recommend using Urban Evolution.

- [ ] Absolute joke of a company. The fire exit to the block of flats my daughter should have moved into (housing 100 students) is off iits hinges, compromising security and blocking the exit. The flat itself was absolutely filthy with mould and grease on the walls despite claims it had been cleaned. The company won’t answer calls once they know there is a problem. Lift in the building still not working which I see from these reviews has now been the case for almost a year. Terrible customer service and clearly no regard for health and safety - avoid at all costs!

They are really good and keeps improving in their services. I appreciate the efforts of Elizabeth who really assisted when we had challenge in the room. I recommend them, they are good.

I engaged with Urban Evolution during the sales of my property, they are very professional and willing to help in every possible ways.
Especially, Ahmed was very responsive to my emails, clear in his communication, and he did everything possible to ensure the sale was successful.
Thanks to the team.

Im the owner of Cluster 12, Room A Liverpool and they have failed to get me tenants for 2 years straight, adding to that they ignore my emails, and a while back they asked for more than 1,500 GBP OF FEES. How come I have fees that is more than 1,500 GBP AND I Didnt not get any tenants for the past 2 years. This is very concerning. Also they've been ignoring my emails since 5 months ago!!!

Don't take Urban evolution, worst service and very poor accommodation.

Yep, the other comments are right. This company is slow at responding to any queries. Every time I email them, it takes two weeks and an additional follow-up email to get a reply. I tried calling them multiple times and nothing.

Worse of all, the staff working in customer service have the worst attitude. Upon my follow-up emails, they seemed frustrated and unwilling to deal with my queries. At one point, when I asked if I could store my luggage at Queensland Place as my tenancy does not start until later, Libby threatened me with the law saying that I was in a legally binding contract. Who in the right mind does this?

They also duped me. I booked via UniAcco and wanted a 2nd September move-in date. They changed the date on the contract without telling either UniAcco or me and refused to change the date as I 'signed the contract'. I hope anyone reading this does not live here as they are a horrendous company to deal with.