UPS Reviews 

They said they came by and nobody was home (we were home and have a door cctv camera connected to our mobilhome as proof) and then the said it was delivered but to somebody we do not know or even does not exist.
After writing to the virtual assistant, they said the drivers just put in a virtual name if nobody is there to sign off the delivery ???? And they do not know where the package is .
The worst company I ever dealt with, never again

Chatbots that can’t help and long wait times to speak to a person when UPS have problems delivering items.

Same as the rest, would give no stars if possible. Worst "delivery" company in the world.

You never receive a home delivery. They are always lying that they've tried to pass through and then bring it to a random spot far from your home. It would be fine to remove the option for home delivery and give you at least a normal choice of a convenient location to pick up.

and of course, almost always a huge delay

This company has more than once delivered my parcel to the wrong address and if not they have kept it Delivery time between 11am and 13.30pm.Still waiting at 4 pm and the driver phones my mobile to say he will be here in 10 minutes.Still waiting and not able to phone drivers mobile to see what the hell had happened to my parcel which had perishable food inside They have a useless contact system as I do not want to register with such a useless company and I do not know why my supplier uses such a incompetent bunch.Company email says it has been delivered.No it has not so where is it.Where is the photo being delivered,where is my ID to say it has been delivered,where is my signature???

Shipment would be delivered at my home address. Without even coming near my home they left it at a pickup point 11 km from our house. Lousy service! I paid for delivery at home address!

They don’t even try to leave the shipment

Zero stars, no updates about delivery, no delivery windows, does not follow instructions, no live support, no support whatsoever, no driver contact

Seems like I have had same problems as others. Said tried to deliver parcel but could not, we were at home at that time,so went to a pickup point some 8 kms away. When you pay for home delivery that is what you expect .Amazon are the sellers so I know they will sort it out.

I am waiting for 2 days now they say that my address is missing but no one called me they just updated in application. I asked them to give me number of delivery person but they said it is not possible. I said that I will come to office to receive my parcel they said we can’t give you like this

We have been waiting for delivery of a package due on 11 November. The customs duty needed to be paid on it and although UPS original msg said we could pay on collection we received another message that said they were unable to deliver as customs duty had not been paid so we immediately made payment online.
The delivery was to the local Correos and although we advised UPS of their opening hours we were sent an updated estimated delivery time of 7pm the following day

As Correos would be closed at this time, we updated delivery address to one of the listed UPS Delivery Access Points which we subsequently discovered was non operational when we went to check out the location.
We spoke to customer service on 14th and it was confirmed we needed to choose another Access Delivery Point which we did. We were then advised it would be sometime on 17th before delivery could happen.
So here we are 18th of November and after several written communications with customer service we are now advised that no date of delivery can be given... only an address of delivery.

I really hope UPS Quality Assurance department are reading these reviews and able to do something constructive about it. Meanwhile we await further insruction on arrival of our package..

P.s Trust Pilot, we should have the option to give zero merit on our ratings.

They keep saying they don't have the right address, we confirm it, they confirm they have it, then they post another update saying address incomplete. This has been going on for 6 days. There is no way to speak with a person. UPS is the worst delivery service that exists.

On Saturday, October 18th, a package was supposedly delivered to me—perfumes valued at £220—in a parking space that required a signature, which I never signed, nor did I even take a photo of where it was left. My neighbor says he didn't open the door for the delivery person either. I filed a complaint and have never received a response. I lost my perfumes and the money, and this company isn't telling me anything.

Their tracking says that they tried to deliver for 2 days in a row, but that is a lie. They just don't come and bring it to a collection point far away from home. UPS is the only company that does not want to deliver at my home, even though it is very easy to reach by car, just along the road. This is not an incident. Always the same trouble with UPS. Unfortunately, you don't know up front what company they are using when you buy something, other wise I would not buy if UPS is delivering.

You select the express delivery. you select delivery to UPS point (so it can be delivered without problems)
and guess what- they could not deliver because the business is closed (for dinner) ...

They lie when they say they try to deliver. We are always in at the delivery time and they always drop the package off at a pick up point. Incredibly unprofessional!

Absolutely a joke of a company, falsely charged me incorrect VAT and DUTY, which is fraud! Package lost and arrived more than two weeks late, 18 phone calls, nobody could answer question so just hung up ! Once the item was eventually delivered (95kg) there was no means to get it off the UPS truck, we had to hire a forklift! No refund or compensation given! @UPS WORST COMPANY AND CUSTOMER SERVICE! DO NOT USE

They attempted to deliver 2 days ago, saying they would try again. And that was the last update. Nothing else. No more updates or delivery. That's very bad. It was a bought product from Amazon. 😔

the worst delivery company ever. no normal customer support

My order of live tropical fish has not been delivered. I haven’t had any communication from UPS apart from the AI and a useless automated message from support. I will never, ever, order from anywhere who uses UPS ever again. Their service here in Spain is appalling. It was only when I mentioned to friends, and they wished me luck, thatI realised I had made a mistake. Goodness knows what has happened to the fish, I feel so bad for them. Disgusting service.