UPS Reviews 

They can't deliver a single package, even to delivery points. Avoid this company like the plague.

Shittiest delivery company in Spain. This is the 4th time one of my orders coms with UPS, that was NOT delivered to my address. Four orders from 4 different vendors, all 4 were sent to a pick-up point with “failed attempt of delivery” on the tracking. I work remotely from home, I am home all day, nobody called me or ring the bell at the door. These a$$holes do not deliver, they lie. When I called their customer service, if you can even call it that, first it took 40min for someone to pick up my call, to just be told they can’t do anything. Worst experience I ever had with a delivery company. 💩

I am extremely disappointed with UPS Spain. My shipment was "delivered" to a third-party shop without my consent or authorization.
I had previously clarified my delivery address with a UPS agent over the phone. My building has a doorman specifically to receive packages, and his mobile number is clearly visible at the entrance for drivers to call if he is momentarily away from the desk. The driver completely ignored these instructions and failed to make a proper delivery attempt.
To make matters worse, I am currently hospitalized and physically unable to travel to an unauthorized pick-up point to retrieve my property. UPS has failed to provide the "door-to-door" service that was paid for, showing a total lack of professionalism and empathy for a customer's situation.
I demand that UPS retrieves the package from the unauthorized location and delivers it to my home address as originally contracted. This is a clear breach of service. Avoid UPS if you expect your delivery instructions to be followed.

My recent experience with UPS has been nothing short of a nightmare. I had a courier shipped from India to Madrid via Germany, and everything about the delivery process was a disaster.

I received a message in the morning saying my parcel was “out for delivery.” By afternoon, the tracking status suddenly changed to “wrong address — property not found.” That’s completely false — I live at this address, regularly receive packages from multiple couriers, and have never had any issue. The worst part? No one from UPS called me, no delivery attempt was actually made, and their so-called customer service is a joke.

Their website is useless for resolving issues — it’s impossible to reach a real person, and their chat and email support go nowhere. I had to personally travel all the way to their warehouse nearly 10 km away just to retrieve my own package.

When I finally got it, I was horrified to see that one of my expensive kitchen appliances was completely damaged, the glass top shattered into pieces. Several other boxes were torn, and even food items had been opened. Clearly, UPS handled everything with zero care or accountability.

UPS claims to be an international courier giant, but this experience showed nothing but incompetence, negligence, and total disregard for customers. I’ve lost money, time, and trust. Never again.

If you’re thinking of using UPS for any international shipment — don’t. Save yourself the stress and frustration.

The worst experience ever. Every time you’re at home waiting for a package, they send you a message saying they tried to deliver it, but no one was home. This happens to me every time. The compound management said they often have issues with UPS. It feels like a scam — you have to call a number to “reschedule” or “rush” your package and pay an additional fee for the call. That’s how they make money. In the end, you still have to go to a pickup point and collect the package yourself. Very convenient when you don’t have a car. Avoid using this service.

False delivery attempts, unauthorized and falsified delivery to access point(s), late scan to avoid pickup, cleaning up tracking records after the fact instead of answering my complaint to customer service. Promised GPS log review went unanswered too. The whole experience shows lack of accountability and acceptance of such behavior by the management. Never again would I do any business with UPS (at least in Spain).

I will certainly not be using this third-rate, third-world service ever again. Getting a packet sent is complicated to say the least. A disgraceful service - mind boggling that it is even in existence.

Had something coming from Italy, after a few days happily seeing "en reparto" just to get a reality Check seing the driver only two hours after dropped my shipping in a Shop,intressting enough from malaga depot to my direction it takes 45 minutes - had to pay a taxi and drive to the shop to pick up my Package 12km in total! Shop staff told me the responsable driver was the Depotboss of UPS himself!dropping the Shippings in the shop!? Tried claiming a refund for the 25 euro! shipping costs and Taxi drive (16 euro), added Receipts and just getting laughed at by Email support staff (T.S.) telling me driver couldnt get my Signature, well how if he didnt rang my Door!? Address was complete and wouldve been found if driver would work decently instead of just sitting somewhere eating pipas and thinking how to empty his Van fast enough. (Why doesnt the driver sets hins Van on fire and rolls his Van off a cliff and just goes home? ) But i think i understood the System now with UPS you pay the shipping, but not the delivery, why not dumping all shippings in the River next to the Malaga airport depot and let us all come gather there for a funny scavenger hunt for our packeges with some BBQ and Music -.-

Failed to deliver for the 3rd time. Not left the house once in the scheduled delivery window.

Good afternoon. I am writing from Spain as a paying customer extremely dissatisfied. Two days ago I paid €108 for an international shipment to the USA and after 48 hours nobody has collected the parcel. Yesterday I received an email claiming a collection attempt was made — this is false.

I also wish to protest the growing corporate trend of automated menus and circular forms that prevent real complaints and lead customers into dead ends.

I must also add my complaint regarding what I perceive as “overseas call centers attended by Spanish-American agents who do not properly master the language, which gives a very poor company image,” not to mention the half-hour waiting time on the phone.

Used UPS in UK frequently, best and most professional courier company. In Spain, polar opposite. Supposed to be home delivery, driver ‘ couldn’t find’ address. Despite giving tracking number, had to supply all delivery details on 2 separate phone numbers. Upshot, had to go and collect parcel. Third world service in a first world country. So disappointed.

THE WORST courier I've ever worked with. They always say that they couldn't deliver the package to my home, even though I had planned my schedule around their delivery notification and stayed at home on purpose.

Not only they fail to deliver for no valid reason, when you contact customer support it's an absolute nightmare.

They tell you to call another number, and then another number, and then after multiple attempts, and days of calling and trying again, if you're lucky you might get things sorted.

In addition, they kept sending me letters for packages that I had already paid for. I had to go to the merchant three times, and we had to call them, stay both on the phone to explain that they're sending incorrect letters and charges. After 3 days, I finally got an email that the issue has been resolved.

What an absolute FAILURE of a courier.

My order was made in early November of 2025. According to UPS, I gave them the wrong address and had to log into their site and "correct/update" it.
I was not mistaken and had my address correct, I know where I love and have been writing my address for years.

But whatever - I logged into the Spanish version of the website and it would not allow me to select an address in Spain... Only America. I had planned just to put the same address in again. When I tried to contact them, I tried to give my phone number, but of course they only accepted American phone numbers.

So I contacted my seller who contacted UPS and told them the issue. After 2 weeks, the package was still at the sorting facility while claiming I had my address wrong. I managed to contact UPS this time using AI to find a support email and was told the address would be updated. It was not.
The seller contacted them again and was told it would be updated... It was not.

Now my package is in Germany in the lost and found. I am not even getting replies to two separate emails I wrote. Thankfully the seller has refunded me for the product I was supposed to get, but this still does not solve the issue and completely unfair on the seller.

Why does UPS Spain not accept Spanish addresses or Spanish phone numbers? Why is a package that is destined for somewhere in Spain sent to a lost and found in Germany? Why do I not get a simple reply anymore via email?

If I could give them less than one star, I would. Never use UPS. You cannot call yourself a delivery service if you can't deliver packages.

UPS HAS TO BE WORST PARCEL SERVICE EVER.. .DO NOT USE THESE PEOPLE IF POSSIBLE. I waited for a delivery for 2 months from China . I signed up for text messages and email messages . I received none. I also gave a neighbours phone number incase I wasn't at home. The said that the address was wrong. Then they said that the delivery was refused. ( this is not true). My guess is the driver couldn't find the address and marked it like that for convenience. I tried contacting their customer service they were as good as useless. The package has now been returned to China automatically because they said it was refused I reiterate , it wasn't) . When the sender receives it I will have to pay an extra €38.00 to have it resent. I would never, ever recommend UPS to anyone ever again.

I am waiting now 8 weeks to receive my package, it not possible to receive any usefull information from UPS, Tracking shows the parcel was scheduled to arrive on December 15th. Communication via emial and phone useless no answers.
Summary, UPS Spain unprofessional

UPS Spain, advertised a delivery day and date however delivers a a week late without any explanation or whatever. They are misleading the customers with a 5 day transit between Spain and Holland which is reality takes 12 days. It is just a very bad company,

Hard to even offer one star. We both send and receive a lot of packages and tell all vendors NOT to use this company. they cannot deliver, cannot handle anything shipped internationally, charge extraneous fees and blame government authorities without supplying any back-up as to the nature of the fees, no help from customer service. I could go on. Terrible

Terrible customer service. Terrible communication. Terrible everything!!! They handled my deceased mother's things horribly and broke almost everything sent from the USA. Some of this stuff has been in my family for DECADES.

To add insult to injury, they claimed that I somehow rejected a box THAT I PAID AN EXTREME AMOUNT OF MONEY TO HAVE SENT TO ME, claimed they called me and didn't and SENT PART OF MY SHIPMENT BACK!!!!! I couldn't even stop them with the paperwork I'd sent them nearly a month prior.

Disgusting. Will never use their services again which is truly sad as the first time we used UPS international it was flawless. This time around? An absolute nightmare. Thanks for nothing!!!!!!

possibly the worst delivery company in the world. One of the questions I will ask any organisation in future is if they use UPS, then I will not purchase with them.
changing delivery is not possible until after you missed your package at that point you dont know if you will get the package or not. zero chat support, they force you to call, then you speak with someone in India who barely speaks English, who provide you with useless and irrelevant information after wasting your time for 10 minutes.
You would have thought in 2025, there would be more automated processes and systems, but it seems like UPS are stuck in 2005. Shocking company.

I am beyond frustrated with the absolute lack of professionalism and basic competence shown by UPS Madrid regarding my shipment from the USA.
I was expecting an important envelope, and not only did they fail to deliver it, but they also made zero effort to contact me. I received no phone calls, no emails, and no delivery attempts were ever physically visible at my address.
Instead of reaching out to resolve any potential delivery issues, they unilaterally decided to return the package to the sender. This has caused me significant financial and personal prejudice, as the contents were time-sensitive.
It is unacceptable for a global logistics company to have such poor communication standards. If you value your time and your money, avoid UPS at all costs. They are unreliable and clearly do not care about their customers' needs.
Disgraceful service.
Tracking number 1ZHV77320403617759