UPS Ireland Reviews 

Stay well clear if ordering anything and ups is the courier

I made an order on strength shop uk back in December 2025 and paid the import fees of €27.90

In January I started receiving letters demanding another €46.90 extra on top of what i paid already bare in mind the order cost €110

after speaking with 4 or 5 different representatives some telling me it was a mistake and its sorted and others saying no I owe the money an absolute shit show of a company will never deal with these absolute scammers and scumbags again

STAY WELL CLEAR

Worst delivery service in the whole world !!!!!!!!

AVOID
Order was sent with incorrect address so I asked them a week ago to change it. They claim to have sent the info to change and the system then said correct address assigned. Roll on another few days then the system says incorrect address again. I queried this and was told the same incorrect address was on the package and to send it again.
If they can’t understand their own system what change do we have or receiving our goods. Use anyone but UPS.
And it’s not the first time, they have sent packaged to the incorrect address before
A useless shower of fools

Extremely disgraceful service. Paid for next day delivery extra. It's been 4 days now and package is still stuck in warehouse for no reason. After wrestling with AI to get me a real agent, the agent puts me on hold for 20 minutes and still has no idea what can be done

Utter trash been messed around all week eveytime I order something from Raulph Lauren I know both them and UPS will mess up the delivery yet to be disappointed they always mange it

Worst delivery company in Ireland. Terrible website, nothing works. They’ve had my parcel for over a week and keep saying they attempted delivery, but that’s a lie. I tried using the useless website to arrange collection from a pickup point, but it simply doesn’t work. There’s a collection point on my street, yet the bloody site won’t let me select it, and nobody answers the only contact number available. Shut this useless company down and let someone who actually knows how to do the job take over.

Parcel for Australia with children’s clothes and books returned to me…. could not be imported into Australia, despite doing this for the last 6 years…rebooked same parcel, driver would not take it. Still waiting days for customer service who are looking into it to get back. Apparently a lot of parcels are being returned to their senders

Absolutely terrible experience with UPS. I scheduled a collection between 16:00 and 17:00, yet the driver showed up around 12:00, four hours early. When told nobody was home because the collection was scheduled for later, the driver was rude and dismissive. He also said he would return at 14:00, but never showed up, leaving me waiting around for the rest of the day.

What made this even worse was the customer support. I called twice and both agents falsely assured me that the driver was on the way and that the collection would still happen. Based on this, I stayed in all day, but nothing ever happened.

UPS is incredibly unprofessional. Their drivers ignore agreed time slots, fail to follow through on commitments, and customer support provides misleading information. This was an unacceptable and frustrating experience from start to finish.

Once again a bad experience with UPS, every time that I buy something online and I see that is gonna be delivered by UPS scares me to dead. I don't think I had have a good experience with UPS never, it's always bad... always.

Here we go again …

Another bad experience with UPS delivery, as always! The delivery drivers don't complete the job. They leave for delivery and say it wasn't possible to deliver, even though they didn't even try to contact me. This isn't the first, second, or even third time this has happened. The worst delivery company!

Disgraceful service from UPS Ireland – Fake delivery times, destroyed items, and zero accountability

Tracking number was 1Z2F540RD998168817

I am writing this to warn everyone about the appalling service and total lack of professionalism from UPS Ireland. A package was supposed to be delivered to me, but instead of standard communication, I received zero notification or texts. Thanks to my CCTV, I watched as the courier drove up to my gate and simply drove away. Minutes later, a notification was pushed through claiming the parcel had been "successfully delivered." This is complete data fraud.

I spent my entire day chasing the company to launch an investigation, especially since their own rules require verification of delivery which they obviously didn't get.

Finally, at 3:30 PM, a white van arrived. Instead of trying to contact me or deliver it securely, the driver balanced the package on top of my 10-foot-high gate. When the electronic gate was opened, the box crashed straight to the ground and the contents inside were smashed to pieces. When confronted about why the tracking system claimed it was delivered at 9:00 AM, the driver just repeated, "Not me, not me."

This level of service in Ireland from UPS—alongside similar behavior from DPD—is an absolute joke. Drivers are falsifying records, lying about delivery times, and actively destroying people's property. If I didn't have full CCTV footage proving they never dropped the package in the morning and broke it in the afternoon, I would have been left paying for their negligence.

And what makes it worse UPS just closed off the case and never even acknowledged the perjury and fraud by their courier?

Falsified Signature and Fraud
Today I have been informed by the sender that your system shows I signed for these goods. I state categorically that I did not sign for this package. At no stage did I interact with the courier.
The courier falsified a legal document and committed a serious offense of fraud and deception. This is a criminal matter. And the Gardai need to investigate this fraud

I will never use a company again if they say they are using UPS as a courier service and I will make sure they know why

Completely fraudulent and disgraceful behavior. Avoid UPS at all costs.

Had a parcel from the Netherlands opened by someone at the UPS centre in Finglas. They sliced through the mailing bag and through another bag inside that contained my hoodie, which they left a mark on. Then they didn't bother to tape up the mailing bag afterwards, leaving it to get dirt on it.

Joke of a service. Never had an post damage an item during an inspection or leave it open.

Terrible experience item lost which is very expensive - can’t get a reply when I call and online claim form not working

Poorest service ever, poorest customer attention ever. They are the worst in all aspects. I requested a parcel to be collected and I waited for two days with no signs or information. When calling, customer service has no idea what to do.

I am extremely frustraded with UPS Ireland. My parcel was delivered to a UPS Locker, and I have already paid all the taxes for it. However, they never sent me the access code or QR code required to open the locker and collect my item.
I have already contacted costumer service, but the issue has not been resolved and I still haven't received the code. My package is stuck inside the locker, and I have no way to access it.

Yet again...Delivery being rescheduled...Frustration

EDIT. Marked as delivered but no delivery....This is fake rating scheme....

And no thanks Raja i do not wish to speak to customer service, because it takes about an hour of listening to advertising and these ridiculous answering machines to get to an assistant who is only sorry about situation.

Genuinely i do not wish for any of this

2nd Edit. ..
Delivery notifications do not show full exact address of delivery or location on map etc. Just mark as delivered so there is no way to tell what exactly is going on and where parcell is....I hate this company

There are many negative reviews for UPS Ireland. I must say that personally I have always found the company very efficient. I live in Co. Wexford and have never had cause for complaint with previous deliveries from UPS. My latest package was dispatched from Germany via Paris and Waterford and the package was delivered today, Monday 18th May, 3 days ahead of the scheduled delivery. Happy customer!

Extremely disappointed with UPS handling of my shipment and investigation process.

UPS collected a package containing my personal wallet with highly sensitive documents, including my ID, driver’s license, and bank cards. The sender confirmed the collection, and UPS itself also confirmed the pickup completion. However, the package disappeared from the tracking flow, and I have been requesting updates for over a month without any resolution.

Despite multiple open investigations and continuous follow-ups from my side, UPS is now trying to close the case claiming that the “liability period has expired,” even though I contacted them long before any deadline and they continued the investigation process during all this time.

Because of this situation, I may miss an extremely important international trip since my personal documents are still missing.

This is not just a delayed commercial shipment — these are irreplaceable personal documents. The lack of accountability, communication, and urgency in handling such a serious case is unacceptable.

Tracking Number: 1ZW60T3R6826721030
Case References:

C-0361765560
C-0364139257
C-0364553848

I sincerely hope UPS finally takes responsibility and helps locate my documents urgently.

How is this company still in business. Always late. When ordering on line I now ask about the courier and if it is UPS then will order elsewhere. So UPS is costing companies business.
This time I forgot to ask so Harvey Nornan beware.

Delivery woeful, charges inflated, customer service non existent, requested information not forthcoming, not seen the driver even though he claimed delivery was attempted, at 05.58, which obviously was not the case. Their online customer service was a complete waste of time. Eventually got a human being to talk to, but all she did was talk over me when I was trying to explain my problem. So if she is talking when I am talking, she obviously wasn't listening. I have paid all the fees via PayPal but they still can't give me a delivery date, let alone a time. I have informed the sender of my ongoing and continual problems, non of which was caused by them. In future I will check who the courier is before placing an order. If its UPS then I will shop elsewhere.
A disastrous experience. I do feel sorry for the company I ordered from as their service was brilliant.