Up Estates Reviews 

322
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, supportive, and exceptionally helpful throughout the entire property journey. People note that communication is prompt and clear, ensuring that sales, purchases, and lettings remain smooth and stress-free. Consumers highlight the team's ongoing responsiveness and local market expertise, making them feel well-supported at every single step. Some reviewers were not happy with communication boundaries, mentioning unannounced visits and unexpected property access during their long tenancies. These few customers felt disregarded when contractors arrived without proper notice or consent, creating an uncomfortable experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and responsive... See more

Service

Clients share positive opinions on service, highlighting prompt communication and professional support... See more

Customer service

Consumers find customer service to be positive, highlighting prompt communication and helpful support from... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is friendly, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and well-executed processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We dealt with Jade during our sale and I have to say she is really fantastic and a real asset to UP Estates. Always keeping us updated whether by phone or email and working hard to get our property... See more

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more


Company details

  1. Real Estate Agency

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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No recent history of asking for reviews

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4.9

All reviews

(322)

175 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service


I recently bought my new home through Up Estates and had a fantastic experience from start to finish. The whole team was professional, friendly, and always willing to go the extra mile to help. Communication was excellent throughout the process — they kept me updated at every stage and were quick to respond to any questions I had.

Everything felt smooth and stress-free, and I really appreciated how knowledgeable and supportive the staff were. Buying a house can be daunting, but Up Estates made the entire process straightforward and positive.

I’d definitely recommend Up Estates to anyone looking to buy or sell a property. A great team that truly cares about their clients!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

I sold my house through UP estate…

I sold my house through UP estate recently.Aliya was very professional and kept me updated. Few times I called when she was busy. But she always returned phone call as soon as she can. She is very reliable and very approachable. Thank you Aliya thank you UP estate team!Thank you Jade ,thank you Emily!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

We purchased our dream home through UP estates,
Emily who dealt with us following agreement in principle was amazing, really responsive, understanding as our situation was quite complicated and she really supported us in getting our dream home.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

I recently sold my house in Atherstone…

I recently sold my house in Atherstone through Up Estates, and the entire process was smooth and straightforward from start to finish.

The team were friendly, supportive, and highly professional throughout, making what can often be a stressful experience feel simple and hassle-free. My property sold quickly, and I was kept informed every step of the way.

I would not hesitate to recommend Up Estates to anyone looking to sell their home

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy and friendly team!

I've been working with the UpEstates lettings team for a few years now and I've always had a good experience. I've mostly worked with Katie and she's been a great help, keeping me regularly updated on how things are going with the property and clearly laying out all my options when work needs to be done or decisions need to be made. I've never had any issues and would wholeheartedly recommend their services.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Professional Staff & Highly Recommended. Chloe and team have been managing my letting property for the last couple of years. The service provided so far has been exceptional. She always paid attention to requests and concerns and addressed everything very effectively. I am very happy with my choice of choosing this agency to manage my property.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication. Easy to contact via email or phone with prompt replies. Chased up estate agents further down the chain to better understand the hold-ups. Very professional throughout.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

I have been with Up Estates for a couple of years, and they have managed my letting with professionalism and care. Katie and her team are truly second to none, and I couldn’t be happier with their service. Many thanks!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Working with Up Estates

Working with Up Estates, and especially Chloe Mangham, has been a truly positive experience. Although I’m only in the second month of my tenancy, the team has shown exceptional professionalism, always delivering the best they can in the fastest possible way. Chloe’s sincerity, understanding, and results-driven approach are genuinely impressive. Her quick problem-solving skills and clear communication make you feel fully supported and at ease. I’m extremely satisfied with the assistance I’ve received so far and I hope our collaboration continues in the same way.

15 August 2025
Rated 5 out of 5 stars

We have been thoroughly impressed with…

We have been thoroughly impressed with the efficiency of this team. They have been extremely consistent throughout the whole process. We have confidence in their professionalism and integrity, whilst maintaining approachability and friendliness, as well as their ability to represent us in the best way possible.
Thank you, especially to Simon; my initial impressions played a significant role in placing our house in your hands.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Up Estates team

Aliya and Jade were brilliant throughout the sale of our property and the purchase of our new home in Coventry. They were professional, responsive, and made the whole process smooth and stress-free. The communication was excellent. We always felt well-informed and supported. Highly recommend Up Estates!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely fantastic - Couldn’t have done it without them!

We recently purchased our home in Coventry through Up Estates, and we’re so grateful for the outstanding service we received throughout the process. Our purchase involved a complex 5-property chain, and there were moments when we truly thought it wouldn’t go through. But the team at Up Estates made the impossible possible.

A special thank you to Emily, the lead sales progressor, who went above and beyond with her follow-ups, communication, and persistence. She was always one step ahead, keeping everyone in the chain on track and making sure nothing slipped through the cracks. Her dedication and professionalism made all the difference.

The entire team at Up Estates showed exceptional commitment and kept everything moving, even in a very difficult situation. Thanks to their efforts, we were able to complete on time.

We couldn’t recommend Up Estates more highly – if you’re buying or selling, this is the team you want on your side!

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from initial valuation through to completion. Huge thanks to Charlotte for her advice at the start of the process and also to Jade, Aliya and Emily for their fantastic work through the sale period. Will definitely recommend Up Estates.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

5 star 🌟

I recently bought a house through Up Estates, and I’m really pleased with the service I received. Emily Norbury and Aliya Uddin managed my case, and both were extremely helpful throughout the process. They were professional, responsive, and always ready to assist with any questions I had. Their support made the experience much smoother and less stressful. I highly recommend Up Estates if you're looking to buy a home.

15 July 2025
Unprompted review

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