Up Estates Reviews 

322
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, supportive, and exceptionally helpful throughout the entire property journey. People note that communication is prompt and clear, ensuring that sales, purchases, and lettings remain smooth and stress-free. Consumers highlight the team's ongoing responsiveness and local market expertise, making them feel well-supported at every single step. Some reviewers were not happy with communication boundaries, mentioning unannounced visits and unexpected property access during their long tenancies. These few customers felt disregarded when contractors arrived without proper notice or consent, creating an uncomfortable experience.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professional, friendly, and responsive... See more

Service

Clients share positive opinions on service, highlighting prompt communication and professional support... See more

Customer service

Consumers find customer service to be positive, highlighting prompt communication and helpful support from... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is friendly, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting smooth and well-executed processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We dealt with Jade during our sale and I have to say she is really fantastic and a real asset to UP Estates. Always keeping us updated whether by phone or email and working hard to get our property... See more

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more


Company details

  1. Real Estate Agency

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

322 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(322)

175 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth process and great team

Used up estates for many years now. For rentals as a landlord and also for sales. Just sold again with them and process was smooth and easy( from their pause anyway - solicitors too the time) anyway. Super professional. Quick to respond and painless. Would like to thank Emily and the whole team for their time and service

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Would not hesitate recommending…

Would not hesitate recommending UpEstates for the sale of your property! Although the sale took longer to complete then originally expected (due to searches). The sales team at UpEstates made sure they continued to keep the sale on track and maintained regular contact with both the seller and buyers. Emily was our primary point of contact and we were very pleased with how she took us through the sales process. Their online tracker also allowed us to keep upto date with progress of the property sale both with respect to the other party and our own.

Disclaimer: I opted to for the package where i could undertake the viewings personally.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

I have had the pleasure of liaising…

I have had the pleasure of liaising with Chloe Mangham to implement a new letting over the last 4-6 weeks. She has been very efficient and thorough with ensuring the let is successful in completion and has been so easy to liaise with throughout. I have greatly appreciated how smooth Chloe has made this process for me and look forward to working with her and the team at Up Estates again in the future.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have instructed the sale and purchase of many properties with UP Estates over a number of years and have always found the service to be excellent. The colleagues at UP are professional and yet also very friendly and treat you as an individual. I would highly recommend them to anyone.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Best Estate Agents in Coventry

Aliya and Emily were Amazing! They made the whole process of selling our house so easy and stress free. Friendly, helpful and kept us informed every step of the way. We are so grateful for their hard work and support - highly recommend UpEstates.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Up estates are very helpful

Up estates are very helpful. Always happy to answer any questions we had. They did a very professional job of selling our house for us, and left us with very little to do.
The Dashboard they provide is a great idea,as you can check on the progress of the sale whenever you want to.
Many Thanks Paul and Debs

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Sold my house with UP Estates recently…

Sold my house with UP Estates recently and could not fault the service, from start to finish.
Aliya, Charlotte and the team were all great.
From the initial phone call, arranging the viewing and even down to the photos.

Would highly recommend them to anyone selling their house.

Thank you so much!

12 December 2025
Unprompted review
Rated 4 out of 5 stars

Great helpful advice

Emily and the team at Up Estates were always helpful and around for a chat if we had any questions or concerns about our sale. Would definitely recommend them to anyone moving home.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

The best in town

Very friendly and knowledgable people. We sold our property through Up Estates in Coventry and they made all the processes so smooth for us and helped us every step of the way. Our property was sold within months and we highly recommend them to everyone

15 December 2025
Unprompted review
Rated 4 out of 5 stars

Lettings Team

Katie in Lettings team is professional and proactive and always available to listen and advise on my rental property. Thank you for the service since 2021.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

UP Estates excellent service

From our very first meeting with Chris we felt extremely comfortable with his honest, professional and open approach and the straight forward and flexible fee structure offered by UP Estates.
During the process of selling our house we engaged with a number of team members, namely, Aliya, Charlotte and Emily. They were always polite, friendly and very helpful and kept us advised and informed throughout.
We would have no hesitation in recommending the team at UP Estates and thank them for guiding us through seamlessly. All of this great service provided at exceptionally (not inflated rates) good value.
All the best from Mick, Kate and Rory

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent and Responsive Agents

Up Estates are a team of real knowledgeable and passionate estate professionals.
They have managed our properties for over five years and are simply the most responsive to both landlord and tenants alike.
We are very pleased with the services we receive from them.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Up Estates were fantastic from start to finish with selling our house.

Charlotte Hemmings who had a professional and reassuring manner from first meet deserves a mention for taking us from an initial valuation meeting to on the market in days with some excellent photography.

As a team Up Estates facilitated an expedient sale, were very transparent on price, proficient with organising viewings and consistent with communication.

Emily Norbury was also great at keeping us reliably in the loop during the various stages of completion.

Couldn’t recommend Up Estates any more for folks looking to sell a house.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent estate agent

Excellent estate agent. Elena and the lettings team are fantastic. Great experience so far with renting out our property. Always available, friendly, professional and helpful.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

“Charlotte and her colleagues from Up Estates made selling my house easy and stress‑free!”

Charlotte from UpEstates Coventry valued a house I sold, and she was fantastic to work with. She and her colleagues were professional, knowledgeable, and supportive, making the whole process smooth and stress-free. Their market insights were spot on, and I’d definitely recommend Charlotte and the UpEstates team to anyone looking for property advice or valuations.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Currently going through a sale and…

Currently going through a sale and purchase with Up Estates, as recommended by a work colleague.
So far can't fault them. Chris, the boss has been extremely transparent and helpful from the start, and Aliya in sales has been amazing to work with! She stays on top of things, and is all round a lovely person to deal with.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Customer First Principles

Jade and Emily from Up Estates have done an excellent job to help me find the right buyer and sell my house smoothly at an agreed price.
Totally recommend them.
They’re always there when needed and happy to help.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience in selling…

We had a great experience in selling our house with UpEstates Coventry. The house went on the market on 1st July and by 3rd of July we had an offer which we accepted. Charlotte was our initial point of contact, then Aliyah and Emily they were very friendly and professional. The whole team did their bit and the communication at every stage of the process was excellent Wouldn’t hesitate to use them again! A huge thank you to everyone at Up Estates Coventry

1 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look