They give the best rates. However you don't have the ability to authenticate your app access via email. Always has to be an sms message. When I am abroad, this means I incur extra mobile cha... See more
Company replied
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See what reviewers are saying
I have been remitting money to Ghana through unity link since 2005, and they have never let me down. Things got even marvellous with the Unity Link App. If there’s only one Ghanaian company providing... See more
Company replied
Very effective money transfer with good exchange rate. There's need to improve on customer service response. The chat function and calls are non responsive
Company replied
Their exchange rate is top notch and the money transfer is quick and easy. A reliable source to send money back home to Ghana without any hassle or problems. Highly recommended!
Company replied
Company details
Written by the company
The online money transfer service that believes sending money to loved ones should be fast, secured, and simple! No fees for your transfers with excellent rates!!
Contact info
4th Floor, 5-17 Hammersmith Grove, The Triangle, Hammersmith Grove,, W6 0LG, London, United Kingdom
- 02087722160
- help@unitylink.com
- unitylink.com
4.0
Great
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was fast and reliable
It was fast and reliable. I love the service I’m receiving from unity link 🙏🏿
24 March 2024
Unprompted review
Reply from UnityLink
We are thrilled to have you as part of the family! Thank you for sharing your kind words with us. It means the world to us! We look forward to serving you again soon!
Good service and I’m happy with your…
Good service and I’m happy with your service
22 March 2024
Unprompted review
Reply from UnityLink
We are thrilled to have you as part of the family! Thank you for sharing your kind words with us. It means the world to us! We look forward to serving you again soon!
(100+)% efficiency
9 March 2024
Unprompted review
Reply from UnityLink
Feedback like yours is valuable to us. It helps us improve and continue providing the best possible service to customers like you. Thank you for your custom.
Unity Link is quick and reliable
Unity Link is quick and reliable. Customer service responds to queries on time.
21 March 2024
Unprompted review
Reply from UnityLink
Thank you for the kind review and for taking the time to share your feedback with Unitylink. Our priority is customer service, and we are ecstatic that we met that mark!
Since Friday morning that funds were…
Since Friday morning that funds were sent we haven’t received it yet and you guys have cut off your lines to our family so they can’t call and if they email you, you tell them to stop emailing them yet you took the money out of their banks. Are you trying to steal the funds? Where from all this good reviews if you’re trying to keep the money ? Refund the money back to the bank if you’re not sending it. You can’t have all this good review and be asss, refund the money now or they will report you. No thanks.
15 March 2024
Unprompted review
Reply from UnityLink
Thanks for your review.
Many users send money with unitylink seamlessly every day, we’re sorry you had a different experience. We couldn't locate your account from this review, please contact us via email at online@unitylink.com. We'd like to investigate and assist you adequately.
Very reliable
19 March 2024
Unprompted review
Reply from UnityLink
Thank you so much for the positive review. We're thrilled that you had a great experience with our service. We strive to provide the best service possible, and it means a lot to us that you appreciate it. Thanks again!
Reply from UnityLink
We are thrilled to have you as part of the family! Thank you for sharing your kind words with us. It means the world to us! We look forward to serving you again soon!
Reply from UnityLink
We appreciate your feedback, and we are glad to know that you enjoy our services. We apologise for any delay you have experienced, In case of any delay with transactions, please write to us at online@unitylink.com with the details of the issue and our team will be sure to resolve it in good time. Have a nice day
Very effective money transfer with good…
Very effective money transfer with good exchange rate. There's need to improve on customer service response. The chat function and calls are non responsive
16 March 2024
Unprompted review
Reply from UnityLink
Feedback like yours is valuable to us. It helps us improve and continue providing the best possible service to customers like you. Thank you for your custom
Their service are really good and I…
Their service are really good and I really appreciate it. Also, the exact amount you sent is exactly what the receiver received.
Thank you for your service.
16 March 2024
Unprompted review
Reply from UnityLink
Thank you so much for taking the time to leave us this lovely review!
We are delighted to hear that you have had a positive experience with us and are pleased with our service. Thank you for your custom.
Since yesterday , my transaction is not paid
Sent money to a friend yesterday. Still not paid, not update. What is going on, no idea
15 March 2024
Unprompted review
Reply from UnityLink
We apologise for the delay in processing your transaction, we always aim to provide great service because we know how important your transfers are and satisfying our customers is very important to us. kindly contact us via email at online@unitylink.com, We'd like to look into it and hopefully restore your trust in our service.
This service is abysmal
This service is abysmal! Honestly! I sent my money yesterday 4pm, still the app status says "processing" This app is too unreliable like everything Ghanaians create! Nothing seems to work consistently.
14 March 2024
Unprompted review
Reply from UnityLink
We apologise for the delay in processing your transaction, we always aim to provide great service because we know how important your transfers are and satisfying our customers is very important to us. kindly contact us via email at online@unitylink.com, We'd like to look into it and hopefully restore your trust in our service.
Can’t beat them
Everything about UL is great. I love using them. The service is efficient, good value and they communicate promptly on any issues.
14 March 2024
Unprompted review
Reply from UnityLink
Thanks for your great review and for taking the time to share your experience with us! Our customers are our priority and we hope to continue providing you with the best experience. Thank you for your custom.
I have had no problems with this…
I have had no problems with this company so far for a year and a half. Swift transaction
14 March 2024
Unprompted review
Reply from UnityLink
We are thrilled to have you as part of the family! Thank you for sharing your kind words with us. It means the world to us! We look forward to serving you again soon!
The app is easy to follow
The app is easy to follow , and all the features are easy to apply .
The exchange rate is better also .
14 March 2024
Unprompted review
Reply from UnityLink
Thank you for taking the time to share your positive experience with us. Your 5-star rating means a lot.
Very fast with good rates
8 March 2024
Unprompted review
Reply from UnityLink
Thank you for sharing your fantastic feedback and for rating us 5 stars.
We're pleased to know that you are happy with the timely delivery. Have a nice evening.
Scammers
They took £35 out of my partners bank. We have never heard of them before them taking money out of bank. She called them and they would not give any details why. We have reported to bank as believe they are scammers. Beware beware beware
12 March 2024
Unprompted review
Reply from UnityLink
We are sorry to hear about your experience with UnityLink. We understand how frustrating and concerning this is, It's always a good move to contact your bank right away and let them know about the unauthorised charges, They'll be able to help you out and take the necessary steps to keep your account safe. Please contact us at online@unitylink.com for further assistance. Stay safe!
Reply from UnityLink
Thank you for the great review! We’re so happy you loved your experience and can't wait for your next transaction! Enjoy the rest of your evening.
Reply from UnityLink
We are thrilled to have you as part of the family! Thank you for sharing your kind words with us. It means the world to us! We look forward to serving you again soon!
Quickly without delay Unitylink
Every transaction is quicker without delay. Unity is quick sharp and fast. You are very reliable.
9 March 2024
Unprompted review
Reply from UnityLink
We are thrilled to have you as part of the family! Thank you for sharing your kind words with us. It means the world to us! We look forward to serving you again soon!
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