Best Van Lines Reviews 

Hello,
My review is a lot like the others I have reviewed. First and Foremost, this is a broker company and not a moving company which is not made clear when booking for the move. They ask you to go through each room and they list what is SUPPOSED to be included in the move. However, when the actual movers come out they do not honor the contract of United Express. They form their own contract and price. My move ended up being more than double the price of my original quote with half of the items that were supposed to be quoted having to be left behind. I am still left to pay to get the rest of my items moved. As of now, I am having to pay storage fees in Louisiana which is causing me to pay ongoing funds out. I have reached out to them to find out why there is such a huge difference in what they quoted and the movers and have yet to get a response. Not sure why the contracted companies are not in sync with the brokers and the original contract is not honored. I also understand that the contract say it is a rough estimate, but to go from $1786 to $3600+ is insane. Also, my furniture was picked up and delivered by two different companies. It took 3 weeks for me to get my furniture which were all necessities with my washer delivered not working. With it changing hands so many times and going or delivered who knows where, not sure what I can even do about it. PLEASE RESEARCH AND READ REVIEWS BEFORE BOOKING WITH THIS COMPANY. I wish I had dug deeper than I did. The one star reviews that I have read is compariable to what I have experience. If at all possible try to book directly with a moving company.

BEWARE! SCAMMERS. THIS COMPANY IS A BROKER AND THEY ARE A SCAM. THEY HAVE FAKE POSITIVE REVIEWS. GO TO BBB WEBSITE.
I went over my inventory two times with a Ryan Williams. The second call and inventory I got off the phone with him after he it would be double the amount originally quoted. Ryan then called me back and left a voicemail threatening me. Here is that transcript from his voicemail:
There was no rug On the original estimate so that was incorrect and then we did have to add in the footboard and headboard to the bed, which you know that should've originally been on there, but unfortunately, it was not so I do have to tell you those details Again, if you do cancel your Deposit payment. We are going to fight that and we are going to win. I do not want that Near to you, I would much rather have these details figured out in a proper way so we don't have to go down there Road, but if you do charge that back, we will absolutely fight it and will definitely win That charge back. I'll give the details and information. We have No No again, you did legally sign a contract You cannot cancel at this point, and if you're choosing to cancel that is all in writing with your signature on there So again, please call us back. We'd love to figure this out. Much better manner. Call me back at this number or you can call back any of the other phone number. Just fine thank you so much…”

Now today the “movers” showed up dressed in ragged clothes and very unprofessional with a filthy truck. The “foreman” went on telling me that my moving cost is now going to be a total of $2143 more than the original estimate over double the cost due to fees for having to use a fright elevator and long travel fee, which they knew about from the original quote. My move was first quoted at $2300 now it is over $4400. Added a picture of their “professional services truck” will update after delivery.

STAY AWAY FROM THIS COMPANY AND GO WITH SOMEONE REPUTABLE. 1 SMALL GUY SHOWED UP 5 DAYS LATE AND MY LARGER ITEMS WERE ALL BROKEN, TV, TV STAND, BED FRAME, SHELVING UNIT. I WARN YOU LOOK AT THEIR REVIEWS ALL THE POSITIVE ONES ARE FAKE ACCOUNTS. DON"T USE THEM SAVE YOU MONEY AND ITEMS. IN THEIR REPLY BELOW THEY SAID THEY HAVE TRIED TO CONTACT ME, that is a lie I’ve never been contacted even after I called and told them I had a lot of stuff broken from their very unprofessional 1 guy to move a whole house “team”

I was referred by a family member to call this company for a quote to move my vehicle originally. I spoke to a guy named Andrew who said they cant do the auto transport unless I get my furniture shipped as well. I was open to it since the estimated price was alittle over $1200 for the furniture which was fine by me.

Another issue is that Andrew misquoted me on the quote for the car, he said it was $1000 on top of the furniture shipping, but when I spoke to the auto dispatch, it was $1300. If you are going to give me an estimate, you need to gather all the information correctly so that theres no change in pricing.

Another Problem is that Andrew did not list all my items from the original list, so when Ryan contacted me a few days before to get the updated list, Ryan offered me a $300 difference to increase space storage, which I was fine with.

Once the movers came via New Jersey Transport Dispatch Moving Company to pick up my items, I got told because my 20 boxes were big and took up more space on top of my other listed items, I was charged another $700 on top of the updated price because of extra space occupied in the truck. I was never told to specify the box sizes which is their fault.

Then when I reached out to ELISSA to possibly get a price adjustment and to be accommodated in anyway shape or form, I get told the excuse that "theyre just a broker" and that "what I got was a rough estimate" and that I would have to contact the transport company myself to work out a price adjustment. I need accurate pricing from the start, not misinformed estimates.

I completely understand the concept of making money and gaining commission for a sales job because I sell insurance for a living. But all this bait and switch and corporate explanation BS excuses is not something I entertain, nor can I do on my end. Honesty is the best way to go especially when you do sales, not just ignore the customer after the sale is finall when you are putting COMMISSION IN YOUR POCKET!!!!!

All the money I spent, I was better off renting my own uhaul and paying movers to load and unload my stuff.

I highly advise you all to do the same.

Received a phone call from Jim this morning, who actually told me to go F*** myself because I had made other arrangements. I had NOT had ANY personal contact with United Express that would have led him to believe that my business was secured with them. How is such unprofessional, unacceptable, and foul behavior still employed by this or any other organization? If you are receiving quotes from multiple bidders and you get a call or text from (850) 845-0289, I highly recommend that you not even engage in any correspondence! I would also ignore any correspondence from other United Express representatives, as the organization clearly does not vet their employees, and they allow rude and vile individuals to represent them.

I can’t thank United Express Moving and Storage enough for how easy they made my move. The movers were prompt, worked quickly, and were incredibly careful with my belongings. They even helped me with some last-minute packing, which was a lifesaver. Once we arrived at my new home, they made sure to place each item in the correct room, and they were very respectful of my space. Their pricing was also very reasonable with no hidden fees. I’m so glad I chose them!

I JUST SPENT AN HOUR LOOKING AT EVERY 5 STAR REVIEW ON GOOGLE, EITHER NO PHOTO, NO LAST NAME, OR NO OTHER REVIEWS IN THEIR LIFE. IFIND IT SOOOOOOOO HARD TO BELIEVE ALL THESE PEOPLE HAD THE AUDACTITY TO GIVE THEIR FIRST REVIEWS EVERY AND AT THAT GOOD REVIEWS FOR THIS HORRIBLE COMPANY.

THEY HAVE 41 REVIEWS OF THEIR 300 IN THE LAST 48 HOURS THERE NEEDS TO BE A REVIEW OF THIS COMPANY ASAP
It is unfortunate they pay randoms and who knows who to leave false reviews because the fact theres been 20 reviews just today of 5 stars with people who dont have full names and theres not a chance this many people woke up on a friday and were like im leaving a 5 star review for this horrible company before 1PM is insanely suspicious but if i were a terrible company and didnt care about people i would do the same thing.

Ryan williams is up for scam artist of the year, he needs to edit his measurements and quotes as he quoted a 2 bed house for myself and then it was doubled when the moving company showed up while also having to leave plenty things behind from our quote. The best part is they outsource the move so they dont have any liability for it.

I have 2 broken nightstand, 2 missing boxes, a broken bed frame, and SOMEONE ELSES BED FRAME. HOW DO I HAVE SOMEONE ELSES BED FRAME!? Not only have i called complained asked for assistance and asked for them to figure out whos bed i have, they dont care enough to try and find the oringinal owners bed frame that is not in my possesion. They expect me to store it for 3 months while they figure out their mistakes so sadly i will be tossing these bed frame pieces out and sadly the person who is missing these....they wont do anythign to help you out.

do yourself a favor and never contact this company you will regret every single thing you get put through over the next move and i truly dont wish this upon my worst enemy.

This company needs a major change in ethics or needs to be shut down.

Do nottttttt!!! Go with this company!! Horrible experience!! Hung up on multiple times cussed out multiple time just for saying I wanted to continue to shop around. The guy went from $650 to $1500 in one conversation. He was very upset cursed me out. After reading the other reviews I’m so glad I didn’t rush into it. It would have only gotten worse! They are money hungry scammers‼️

What promised to be a seamless experience proved to be a unimaginable disaster.There was pressure to place a deposit without a firm travel date .Once a date was determined a window of 48 to 72 hours needs to be kept clearly any activity such as airline reservations could not be made .Final time was established the day before actual pickup.What was never mentioned was this was brokered by another mover .Once mover showed up the price increased from $900 to $5400 and cash was demanded .Everything required new company boxes additional pricing.It was assumed all items were to be shipped to owners destination however all items were instead sent to a warehouse to be shipped at a undetermined date (never expained) Despite several call to company a time for delivery could not be determined One week later a call stated movers were to be delivered the next day and would require $500.00 cash to be delivered or items would be left in storage at customers expense.Meanwhile no one from united was available for guidance .The move was handled by Fairway moves out of Englewood New Jersey please read their reviews Res Ipsa loquitor.The driver was extremely rude and required police presence to insure a peaceful delivery If you value your money and sanity please heed my warning

RUN RUN Run!!! As fast as you can from these people!! These guys will get you signed up, take your deposit set a date call you a couple of days before they are scheduled and hit you with double the price or even more!!!

I've moved a multitude of times. Usually I do the move myself or utilize a Pod service. With that being said, this move was different, the Uhaul was too much and Pods said they couldn't accommodate. I was put in contact with United Express. I received 4 quotes and probably 100 phone calls from other vendors. What I can say, is that United Express was the only professional and caring company I spoke too. They took their time to understand my specific concerns and more importantly helped walk me through the contract so that I could see in black and white what was to be provided for what cost. They Upheld their end of the bargain as it was the most seamless move of my life. Efficient, Transparent, no damages. My Son is moving to Montana in 3 months and you better believe he's going to be using United Express. Thanks to the whole team for your help. Highly Recommend!

Ah, what can I say?
absolutely PHENOMENAL company, and how? Let me explain .. United Express Moving & Storage rated #1 in the industry for honesty & integrity for a REASON!!
Absolutely consistent, professional & their turn around time receiving my goods in 3 days? I couldn’t be more satisfied.
People don’t like the point out the good because those kind of people feel entitled not to share their experience but ONE THING ABOUT ME, I will. You will see my name on EVERY review site. I referred my mom who also couldn’t accept that I moved 7 hours from home, so she bought house right down the street from me & also moved with United.
Nothing more nothing less, 10/10 I WILL ALWAYS RECOMMEND.
You won’t regret! :)

The only time movers were needed nd they made the experience easy simple and quick commutation was key for both parties from Texas to Florida, I already feel at home. 10 out of 10 recommend

It was definitely an amazing experience for my children and I . They moved us from FL to NYC ! The movers were extremely professional ! I have absolutely no complaints nor regrets ! I strongly recommend them to others !

My belongings were piced up in Milwaukie, Oregon July 3rd. They were paid $2,100 that day June 19th $500 put of my bank account the mover 'Jay" wanted another $600 my card didn't work, so July 3rd my son cashapped "Jay" $600. Jay received a thousand $$$ from me, I have the receipt. July 6th I was called ready in 3-6 days? No. Put in Storage I get called Aug 15th they will be here Aug 18th, Aug 19th Aug 20th if no call by 2 pm call office, I was called yesterday be here today between 1pm -3pm. They want more $$$$ $2,300 I don't have it. Scammers. The mover Jay threw my linem on ground it's supposed to be wrapped dresser he scratched the newly painted wall as my dresser disappeared as my Samsung TV not wrapped I bought that for my husband who passed June 29 2020. Now another person called I told the driver Alex I don't have $2,300 you'll have to take me to my bank for a loan. I'm so angry right now. Given several different dates. Now "Cyrus" called said its $2,300 he said its going into storage. I asked Where cause the driver Alex was in Orlando fl it was supposed to be in storage in Portland I called Aug 3rd its in Washington so was it ever in storage in Portland
Do not use this company, total rip off. I was told several different prices, estimate to $3,000
They want $2,300 more. They have $2,100 already. It's a SCAM. Moses left for Sacramento Alex this is his last day, moving to Chicago I'm still waiting over 1/12 hors to see Where it's being stored. I believe it never was in storage I'm Portland proof
I'm very angry & have the flu. I'm an Epileptic their stressing me out.shaking. seeing Auras. Not good do not trust this company I don't anymore literally put a big scratch on wall moving my dresser. Home owner isn't happy, nor am I. I'm on disability I don't make as much as when I was working as an RN I'll vomit on them. I'm ready I have the flu, sneezing coughing. Don't trust this company, they will take more of your $$$ then withhold the items on truck. Read the reviews after my son obtained this company he even said, their trying to screw you over Mom. He was 💯
To Clarify things, I Never tried to use a EBT Government card¿ I don't even have one. I'm missing many items, My BANK CARD DIDN'T WORK, NOT AN EBT GOVERNMENT CARD¿ MY son cashapped what Jay wanted. $600. Why did Moses want another $2,300¿
Then another man said to give $600 & he'd get me an Uber "Cyrus" to pull the $600, never heard back from him, Moses called & said he sent Alex the driver here, I only had 1 box, movers brought 1 tall one, everything not everything was boxed up, not the way I left it, the movers took everything out of room. I text Alex my Japanese cherry blossom divider isn't here, wasn't on the truck, sends a photo yes, exactly like that one I text him because there was a box of books here, the outside said, not min. They were put to curb, trying to get rid of all boxes there's screws here in my box doesn't look like mine Sunday 2 days after Alex left with his 2 helpers wanted to come get the box that said books no it went to the curb AFTER THEY LEFT
I'm missing many belongings blanket, screen divider my oldest sister bought me. Irate Gain laundry detergent & Gain softener. I got my huge toilet paper, why not my laundry detergent ¿
If I ever make a major move again, I'll use a POD there 25% off, some area's are 50% off POD
IN my huge blue bin was my skillets pans, new dishware from BIG LOTS I got a bin with a box that said OFFICE, NONE OF MY NEW PANS DISHWARE IN THERE. Box said office tossed where are my belongings ¿

Initial contact was with Carl, he guaranteed me he’d be with me during the entire moving process for question or concerns, he even gave “his personal #”. I was quoted 500 cf @ $2400 for a storage unit approx 8x10 or 15ft in order to reserve the truck & space you need to leave an initial deposit that’s refundable in canceled with 72Hrs. I work nights so I didn't have my CC on me at the time and couldn’t get to it until later so he asked if I had Zelle or ACH banking to which I did. He convinced me to Zelle the initial reservation deposit of $889 as it is refundable within the 72Hrs. Bad Move on my part!! Within 2hrs-ish I tried contacting Carl to cancel my reservation, with no response I called about 2-3 #’s I finally got a very nice rep named Jessica. I explained the details, she said she’d call me back, she did then said I’d be getting a call back in the am, ok so call ended. I wake the following day didn’t get a call back so I called again, only to get a rep named Alyssa who was very short & aggressive with me that I need to email First for a cancelation and how I’m getting more space than I need at a great deal it’s moving season and other moving companies are scamming people yada yada. We hang up, if I was unsure about canceling, that convo made it clear, I needed to. I submitted the email, got a response from someone as they didn’t leave a name also telling me basically the same. I call back after sending my email and got Alyssa again the discussion went the same except i was told I couldn’t get my refund back because finance was not in until Monday. I said well Monday would be the end of my 72hr cancelation period, she says my cancelation started when I spoke with Mrs Jessica. So FYI people apparently their finance department has Fri,Sat & Sun off I made my reservation on 8/8/24 approx 11am pacific time called to cancel approx 8/8/24 1pm this all began on a Thursday when the financial dept was in, so why not inform me of the email then instead of having me wait till the following day knowing they weren’t going to be in the office? Scam!
Im probably never going to see my refundable deposit of $889 as this company is like a bad car sales man… they tell you what you want to hear, pressure you to make a payment and gave me… sorry Are giving me a very difficult time to get my funds back!!
FYI…they also contracted the move and refundable deposit to Infinity Moving Group even though the email is (Infoatwemovedotcom) (they don’t allow email addresses so I substituted) it is Infinity Moving Group.
Beware, get quotes BEFORE sending any kind of funds out and Do NOT let them Pressure or Guilt you into anything!!!
I wonder how many of those 5 star reviews are from their own employees?
UPDATE 8/12/24@1:40pm… I didn’t receive a call from “financial” this morning as I was told by Alyssa/Lisa(?). I called them once again got her again(granted she was a bit nicer) and when I asked for Financial Dept, They had an emergency and was Not in today but would be in tomorrow 8/13/24@10am! When I asked if that was the Only person to issue back my refund… Alyssa said “ At this point I don’t think you’re getting your refund returned because of our cancelation policy”. What! What do you mean I’m not getting my refund I canceled 2 hrs after the deposit and there’s a 72hr cancelation period! Well, I’m not sure because I’m not in charge of that but yeah you might not get it back.
They say all calls are recorded ( I sure to heck hope they are) but I have all the calls, dates, times and names documented. Lord knows I will be sueing the heck out of these people for breach of contract, falsifying return policy, emotional stress and robbery as the amount is well over $500 dollars.

Customer service was amazing! I moved from Tennessee to north Carolina. My belongings made it on time and everything was intact. I would definitely recommend them to anyone and I would most certainly use them again.

This was by far the worse experience of my life. So unprofessional. They took my money and did not move my belongs after I paid for half of it on a deposit. They kept changing the times on us and then when they showed up to my storage units they said it would be $5,000 more. My unit weren’t even all the way full. PLEASE whatever anyone does do not use this company!

Hands down worst experience moving ever! Good old Andrew gives you a low ball quote to get you in, then subcontracts it out to another moving company. Price was 3 times what we were quoted. You have to track down and call everyday to see when your items will be delivered-hope you don't need your furniture anytime soon...paying for a storage unit...will be paying for several weeks with nothing in it! Contract stated it would be delivered in 18 wheeler or 26 ft. truck-nope came in a trailer attached to a semi truck-who knows how many times it was loaded and unloaded. Several items broken. We were called the day before they were delivering and was told they would be there that day, but never came. Ended up calling to be told it would come the next day. There was one person (the driver) to unload the entire truck (1700 sq ft house with attic and garage) He got to the storage unit at 8 am and was not done until after 2 and that was with us helping. My husband had organize it in the unit and help with large items, and I had to check the inventory list-which was not itemized indicating condition at origin, and was missing items that were clearly on the truck and we had multiple boxes not listed. Good luck to us putting in a claim for broken items that were never originally listed!

Don’t use, they tell you what you want to hear, write a contract with exactly what you want to see and find out it means nothing. They take your money and promise you the world but it’s all moot, their contract isn’t close to the contract you have to sign with the actual company who moves your items. They are a broker, nothing more, nothing less. They claim they vet all the companies they work with, yet the company who they hired told me United Express are all cheats and liars. When you call them to complain about being lied to, they tell you it’s your fault. No accountability, just sign their contract and be on your own after.

This is a straight up scam. They WILL intentionally screw you with a straight face. I would say read the fine print but just DONT WORK WITH THEM.

You will regret it and remember this comment.