Unique Skin Group Reviews 

67
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Brilliant customer service. Needed a small replacement part for a Celluma - Mandeep and customer services were incredibly helpful, and it was ordered and despatched. Friendly, efficient and a great co... See more

Rated 5 out of 5 stars

I can’t recommend this company enough, I’m only a small business yet they have always made me feel like part of their own team … Julian, Raj & Jo have always looked after me and have always been ther... See more

Rated 5 out of 5 stars

We have been ordering from Unique Skin for many years. Both Raj and Jo are always helpful and efficient when processing our orders. They are both very passionate and knowledgeable about the products t... See more

Rated 5 out of 5 stars

The whole team at Unique Skin are amazing. Sara is very knowledgeable and helpful, always there to answer questions, queries or general advice and she’s only a call away! Customer services are always... See more

Company details

  1. Medical Equipment Supplier

Written by the company

Leading UK Dermatology business bringing World Class Products and known as " The Professionals Choice " we pride ourselves on exceptional customer care and client retention


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

67 reviews

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4.7

All reviews

(67)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience and professional…

Amazing experience and professional development. I meet an amazing lady Leonie from Circadia skincare. She was friendly and explains all about the skincare products and how I can use and practice together was a nice session. High recommendation and thank you for your help and support.
Dr. Ramona x

5 January 2023
Unprompted review
Rated 2 out of 5 stars

Good but expensive products/poor service, not interested in helping smaller salons

Initially I was impressed by unique skin, they seemed to be interested in my business and helping develop my staff with retail and increasing the range of treatments I could offer, however having now taken on and purchased the micro needling device and circadia the after sales care and accout management has been none existant, I can't get in touch with anyone for resupply, I've had issues with the micro needling device and no one at the company will return my calls. The training my staff recieved when I opened my account was scheduled to suit unique skin, not my business, which was annoying but I accommodated it, during the training the trainer redid the order I had already placed with the sales rep which seemed strange to me as some of the items she took off were needed as part of the complete treatment. I'm not sure if these people understand the customer supplier relationship or how to run a business, but customer focus and aftercare seem to be lacking.

13 September 2022
Unprompted review
Unique Skin Group logo

Reply from Unique Skin Group

Dear Emie PSkin, we are sorry to hear about your experience. We have tried to reach out to you on this platform but no response. We cannot find any record of you on our systems or complaint on our customer services log. Please reach out to our customer support team on 01462 481500 and we will address any concerns that you may have with our support or drop us an Email on info@uniqueskin.co.uk with your clinic details

Rated 5 out of 5 stars

A such place to train and invest in your business!

I had the best day training at Unique Skin head office, learning new treatments and bringing a new brand Circadia into my business. Everyone was so friendly and the space was a great space to train in!
Martha was so friendly and enthusiastic and a fountain of knowledge, I felt in good hands for my training.

All the ladies at Unique Skin were so friendly, welcoming and helpful!

Thank you!

1 November 2022
Unprompted review
Rated 5 out of 5 stars

I met Sharnie

I met Sharnie, for the 1st time. She was absolutely delightful, very professional, couldn't do enough to help and support me especially as I want to develop my business in various ways.
Thank you

10 June 2022
Unprompted review
Rated 5 out of 5 stars

FREEZEPEN & CIRCADIA - A* amazing

Recently signed up for circadia and during conversation realised they do cryopen (freezepen) too so signed up for that too. Sharnie has been amazing from the very start, we’ve had numerous conversations before signing up to make sure this was right for me. No pressure whatsoever. Did the freezepen training yesterday and Sharnie was great. Prior to the training communication was brilliant, Sharnie got back to me with any queries I had and has been so so helpful and supportive. I’ve already had so many bookings for removals and I know this is a great investment already. Raj at head office was brilliant too when signing up and you can tell the staff are passionate about the branding and products they sell and train. Looking forward to my circadia training with Martha and Sharnie and I know this will be a game changer for my business. Anyone considering freezepen or introducing a new skincare brand then contact unique skin, you will not be disappointed. Thanks so so much for everything so far and I look forward to my journey with you. Exceed pen next!!!!!!! Thanks, Emma Shaw

10 June 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, Sharnie from unique skin has been so helpful throughout my journey with circadia skin care, she’s answered every question I’ve had, & she is so lovely and friendly! Couldn’t be happier with the products and I cant wait to eventually try the exceed pen & freeze pen!

10 June 2022
Unprompted review
Rated 5 out of 5 stars

5 star rating from me

5 star rating from me. Would definitely recommend. Purchased a mesotherapy gun. The service from Jo was excellent. Then had the pleasure of meeting Sara and Julian when they delivered my device. The training received was 100%. Very thorough and knowledgeable. They offer continual after service. Best company I have worked with by a mile. Will definitely be purchasing my next device from them. Thank you 💕

3 June 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend Unique Skin

Recently had the pleasure of meeting Sara from Unique Skin. And we have purchased a new freezer.
Excellent service from this company, slso rate the after sales service very highly. Highly recommended Unique Skin

26 May 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

From my first introduction, my experience with Unique Skin has been fantastic. Raj, Jo and Julian couldn’t have been more helpful and supportive. I love using the Exceed microneedling device and would highly recommend it and Unique Skin for all your aesthetic needs.

13 November 2021
Unprompted review
Rated 5 out of 5 stars

Endless ongoing support

As a medical professional, I wanted to use products and devices that are medical grade and medically approved and found Unique Skin to be the company to work with. The team are very knowledgeable and quick with responses. They never get tired of answering my endless questions, especially Martha who trained me. If I am after devices that they don’t supply they will always recommend reputable people to get in touch with. Unique Skin is an honest, trustworthy company with excellent support and customer service.

7 November 2021
Unprompted review
Rated 5 out of 5 stars

I can’t recommend this company enough

I can’t recommend this company enough, I’m only a small business yet they have always made me feel like part of their own team … Julian, Raj & Jo have always looked after me and have always been there for any advice i have needed. Delivery is always super quick which is brilliant as I am always very last minute! Thank you guys!! Marina @ MKbeauty London/Essex

5 November 2021
Unprompted review
Rated 5 out of 5 stars

Amazing, honest & reliable company!!

I first met with Julian from Unique Skin in 2017 after a colleague recommended Dermacetic for peels and skin care.
I immediately loved the simplicity of the products along with the medical approach and mainly the amazing results.

I have also purchased various devices ---innopen and now upgraded to Exceed (incredible!!) and Freezpen the magical pen I can't now live without.

I cannot fault Julian and his amazing team (Jo, Raj & Sara) who go above and beyond in assisting me with any queries, advise, recommending treatments.

20 August 2021
Unprompted review
Rated 5 out of 5 stars

Great Company

We have been ordering from Unique Skin for many years. Both Raj and Jo are always helpful and efficient when processing our orders. They are both very passionate and knowledgeable about the products they sell and nothing is too much trouble. Orders arrive correct with super fast delivery. Great company to deal with. Would recommend!

12 August 2021
Unprompted review
Rated 5 out of 5 stars

Simply the best

From my initial contact with the customer services team to my follow up call with Julian the service has been amazing. Approachable, friendly and efficient.
Julian and Martha came out to my clinic and provided training on the products whilst supporting me through the whole process. Julian and Martha are so knowledgable and were such a pleasure to have join me in my clinic. One of the best companies I have ever dealt with and a company that I am thankful for doing business with.
Thank you to all the team!

9 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

All staff at Unique Skin are incredibly friendly and helpful. It is always a pleasure talking with them and nothing is too much trouble. I would recommend them to anyone.

9 August 2021
Unprompted review

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