Unique Vintage Reviews 275

Clothes fit small and are very poorly made. I believe they post fake positive reviews on their website and on here. I reviewed the products I received and they deleted my reviews from their website.

The clothes are so poorly made and are not represented honestly. What you get will not be the same as what you think you are ordering. Im in the process of returning 3/4 items I bought, I am not hopeful in getting my money back however because as far as I can see their refund system is not great.

I ordered 2 pieces in march of which one was on backorder and supposed to ship in may. But when my order finally arrived months later, the item on back order was missing without any explanation. I contacted the customer service right away and they told me they would "investigate" the issue. After one month of stalling on their side and after I opened a Paypal case they now finally refunded me. Horrible customer service and all in all completely unprofessional. Avoid.

I had a very poor experience with this company. I placed an order on May 18th for items which were all listed as in stock. The order never shipped, so two weeks on, I called and emailed customer service. They said that they cannot locate the swimsuit bottom I purchased and it will ship "once it is found," with no expected ship date given. I needed the swimsuit for a trip on June 18th. A month should have been more than enough time to receive it, however, it seems I clearly will not. Buyer Beware: items listed on the website as in stock may in fact not be in supply and who knows when you'll receive them. Meanwhile, they've taken your money under false pretenses.

Sent my order back 3 months ago which cost £50 to send! Still haven’t received my refund and I’ve emailed twice with no response

All the employees at UV are so helpful and honestly so patient.

I had placed an order at UV during the same week that so many things in my life had begun to fall apart. While I was frazzled and had been asking the employees question after question, they remained calm, collected, FRIENDLY, and extremely helpful and welcoming.

The responded to my questions while I was there to shop in person, gave me honest opinions about the fit of clothing I was trying on in the fitting room, and replied to each email I had sent in a timely manner.

So thank you, Unique Vintage.

Not only are the products great, but the customer service is wonderful! I recently bought two swimsuits and had to exchange a top and it was quite a painless experience. Very happy to continue being a customer!

Thank you for your time ! :)

I recently bought a swimsuit, but unfortunately had to return the bottoms due to a fit issue. Customer Service answered my question regarding the process quickly and kindly. I've been a customer of UV over the years and will be returning again. Thank you!

Contacted customer service to verify that the dress I had returned was on its way. They responded quickly and were friendly and professional in their response.

Customer service has been EXCELLENT! Sylvie not only responded immediately to an email my daughter sent with a question she had, but she also handled a problem that was completely my fault - after hours, and within minutes of me sending the email - when she really didn't have to. It's rare to see such great service - super friendly, too. This was our first time ordering from this company, and we're international customers - but it won't be our last!

Terrible. Tee shirt never came and they tried to stiff me the refund. Have a complaint going through with them on PayPal. Avoid like the plague

Unique Vintage does not take care of their customers. I had to pay an big amount to customs (never had this before). Their is an item in my package from final sale. They do not refund final sale. If I want to return the other items in the package, I first have to pay customs. Then I can tak out the item on final sale en then pay shipping to return the other items.
The answer from this company to my email could be interpreted as: not our problem!

The clothing was just as it looked online! Perfect for our costume party, i had a sizing issue that they worked with me on so i didn’t have a delay in receiving the exchange! Very pleased with this site and this customer service.

Second time I got the wrong order from them, I asked for a resolution other than just a refund or replacement and all they sent me was their standard cookie cutter reply. Not even a personal reply apologizing, just a pre made email reply for returns. I'm done with this place! Don't order from them!!!

I love this site! They’re clothing is adorable and great pricing. Its difficult for me as a plus size woman to find vintage clothing that’s not gonna cost me a months worth of car insurance. I recently made a mistake where I purchased the same item twice. They made it easy for me to cancel my item and refund my money back right away. I would totally suggest this site to my friends.

This was a lousy first impression. I placed and order and happily waited for my item. When I noticed the order still hadn’t shipped after almost 2 weeks, I tried to reach out. I emailed....no response. Tried chat....even though it noted they typically respond in a few hours there was no response. Tried to cancel the order but the website wouldn’t allow it. Called their customer service number and got a message that they cannot take the call after being on hold for 20 minutes. Since it had been 15 days, I put in a dispute. Suddenly within a couple or hours I got a response from the company that my order was canceled and being refunded. Then got another email that the item was actually not in stock when I placed the order. Strange that they processed my payment and held on to it for 2 weeks for an item that was never available. Buyer beware!

Ordered 13.03. No update provided when shipped, I had to chase for a tracking number multiple times on Facebook, web chat and via email. Eventually it was provided and showed parcel has been on hold with DHL due to no electronic data being provided since 18.03. I have been ignored by customer service when I have asked them to investigate with DHL because DHL have said they’ll only deal with the merchant. I am very disappointed with the customer service and doubt that I will receive my parcel. PayPal claim opened and refund now received.

Order took a while to arrive, which was OK as we were advised that was the case.
It was a mystery order so we were expecting a nice surprise. How wrong we were... items were not vintage they were old dirty and fit for the bin.
Did email, as I wanted to return for a refund, and was asked to clarify why my order was rubbish. Haven't heard from him since

Really cute styles that are hard to find! I bought the white with black hearts one shoulder cut out sweater. I get compliments every time I wear it. I’ve loved all my pieces!
Shipping time was as expected.

The selection, quality and prices are phenomenal!!!