Having made an online order for my daughters new senior school uniform I needed to exchange a few items which I'd guessed sizing for. Shayla in the West Byfleet store couldn't have been more helpful,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From Sending A Email Regarding A Size Skirt Not Stocked Online and Enquiring If It Was Possible To Get One,The Amazing Service Starts From There. The Cusomer Care Given Is Not Only Helpfull But A R... See more
I took my reluctant son to get his new school uniform, which I dreaded nearly as much as he did. Having put it off all holidays I finally bit the bullet today. We were in the queue for a while, but... See more
We went to our local store -Lincoln and been served by Amazing member of staff Agnieszka/ Agnes!!! She was absolutely spot on with sizes. She served us last year and again suggested a right size just... See more
Company details
Information provided by various external sources
Uniform Direct ® are ★ suppliers of School Uniforms ★ . Uniform Direct offer THE COMPLETE SOLUTION for Schools & the LOWEST prices in the industry. Uniform Direct Design, Manufacture, Retail & Supply School Uniforms and Schoolwear accross the UK.
Contact info
Bethesda Place 3000, 27103, Winston-Salem, United Kingdom
- uniform-direct.com
4.7
Excellent
984 reviews
Replied to 16% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Uniform Direct
Hi Agnieszka.
Thank you for taking the time to leave a review.
We are pleased to hear that you received your order quickly and you are happy with the service provided, we pride ourselves on excellent service and we are happy we achieved this for you.
Thank you for shopping with us.
Kind Regards.
Uniform Direct
Easy to order online.
Easy to order online.
Ordered Thursday night, arrived Saturday morning. All fab.
2 May 2024
Unprompted review
Reply from Uniform Direct
Hi Sally.
Thank you for this amazing 5 star review!
We are pleased to hear that your order arrived quickly and the online ordering process was easy to use.
Thank you for shopping with us.
Kind Regards.
Uniform Direct
Reply from Uniform Direct
Hi Graham.
Thank you so much for your kind words! We’re thrilled to hear that your experience with our service was up to the mark. Our team works hard to ensure prompt delivery, and it’s rewarding to know we’ve made a difference. Enjoy the new uniforms, and we look forward to serving you again!
Kind Regards.
Uniform Direct.
Super fast
Super fast processing the order and delivering in just 2 days of the order.
2 May 2024
Unprompted review
Reply from Uniform Direct
Hi Miss Kelly
A huge thank you for your fantastic review! We’re delighted to hear about your positive experience with our super fast processing and delivery. It’s our pleasure to provide you with the service you deserve, and we’re glad everything arrived on time. Your feedback is greatly appreciated, and we can’t wait to assist you again in the future!
Kind Regards.
Uniform Direct.
Work experience people are good…
Work experience people are good especially the manager she’s really helpful when I needed support.
2 May 2024
Unprompted review
I ordered a blazer for son in the…
I ordered a blazer for son in the Staines branch. Lovely service and friendly helpful staff.
20 April 2024
Unprompted review
great customer service
great customer service, fast delivery service. thank you :)
16 April 2024
Unprompted review
Reply from Uniform Direct
Hi Zoltan.
Thank you for your glowing feedback! It’s fantastic to know that our efforts to provide great customer service and speedy delivery have been recognised. We’re committed to maintaining this level of service and are grateful for customers like you. Looking forward to your next visit!
Kind Regards.
Uniform Direct
Reply from Uniform Direct
Hi Uzma.
Thank you for your 5-star review! We are so pleased to hear that your order arrived quickly, we appreciate your feedback.
Kind Regards.
Uniform Direct
Had to set up PayPal in order to pay.
Using the website to find the school was easy. When paying the only option was PayPal so I’ve have to set up a PayPal account. Because of work commitments I’m unable to visit the closest store so need to get a delivery. If I was able to use my card on the website it would have been better for me.
I ordered on Monday got an email on Tuesday saying that it was despatched with Royal Mail (not arrived yet it’s only Wednesday when I was asked to do review) so the speed of dispatch can not be faulted.
15 April 2024
Unprompted review
Reply from Uniform Direct
Hi Ann.
Thank you for taking the time to leave a review and providing us website feedback. We are sorry that our Paypal Payment option caused a little difficulty.
We have now implemented card payments back onto our website for quick and easy check outs, please do not hesitate to reach out to our customer service team in the future should you require any payment assistance.
Thank you for shopping with us.
Kind Regards.
Uniform Direct
Really speedy delivery thank you
12 April 2024
Unprompted review
Reply from Uniform Direct
Hello Sue.
Thank you for your 5 star review, we are thrilled to hear that your delivery was speedy! We pride ourselves in providing a prompt delivery and we are pleased to have achieve this for your order.
Thank you for shopping with us.
Kind Regards.
Uniform Direct
Good quality but sizing if off brought…
Good quality but sizing if off brought 2 pairs of trousers and one came smaller than the other but both ment to be the same size???
10 April 2024
Unprompted review
Reply from Uniform Direct
Hello Soraya.
Thank you for taking the time to provide a review, we will ensure this feedback is passed onto our product development team to review and make improvements where applicable in the future.
Kind Regards.
Uniform Direct
Ordered on Monday arrived on Tuesday…
Ordered on Monday arrived on Tuesday brilliant service . Thankyou .
24 March 2024
Unprompted review
Reply from Uniform Direct
Hi Deborah.
Thank you for taking the time to share your positive experience! We’re thrilled that your order was delivered promptly, arriving just a day after you placed it on Monday. Our dispatch team work very hard to achieve fast deliveries, we will ensure your feedback is passed on to them. Providing brilliant service is our priority, and we appreciate your feedback!
Kind Regards.
Uniform Direct
Easy to place an order on the website
Easy to place an order on the website. Order arrived really quickly. Great service.
21 March 2024
Unprompted review
Reply from Uniform Direct
Hi Karen.
Thank you for taking the time to share your positive experience! We’re thrilled that you found our website user-friendly and that your order was delivered quickly. Our dispatch team work very hard to achieve fast deliveries, we will ensure your feedback is passed on to them. Providing brilliant service is our priority, and we appreciate your feedback!
Kind Regards.
Uniform Direct
Really quick and kind member of staff.
19 March 2024
Unprompted review
Reply from Uniform Direct
Hi Sarah.
Thank you for your great review! We’re delighted that our staff member provided quick and friendly service. Our team will be thrilled to hear your comments! Providing brilliant service is our priority, and we appreciate your feedback!
Kind Regards.
Uniform Direct
Uniform Direct always provide an excellent service
Uniform Direct always provide an excellent service in store and on line with good quality uniform. Highly recommended
16 March 2024
Unprompted review
Reply from Uniform Direct
Hi Angela.
Thank you so much for your kind words! We’re thrilled to hear that you’ve had an excellent experience with our school uniforms, both in-store and online. Your recommendation means a lot to us!
Kind Regards.
Uniform Direct
Excellent service
Excellent service, very quick. Excellent communication on despatch of items. Clothing excellent quality. Thank you
4 March 2024
Unprompted review
Reply from Uniform Direct
Hi Kirsty.
Thank you for your heartwarming review! Our commitment to excellent service and swift delivery is unwavering. Effective communication during the dispatch process is crucial, and we’re glad it met your expectations. The fact that you found our clothing quality excellent means a lot to us. Thank you for being a valued customer!
Kind Regards.
Uniform Direct
AMAZING SERVICE!! ♥️
Me and my daughter came here today to buy a blazer and tie, we were served by a lovely lady called Layla at the Grimsby store. Nice conversation with her and had a nice attitude! Overall 5 stars from us!
5 March 2024
Unprompted review
Reply from Uniform Direct
Hi Consumer.
We’re delighted to receive your 5-star review, thank you for your glowing review! It’s wonderful to hear that you and your daughter visited our Grimsby store and Leyla’s warm and friendly assistance made your shopping experience memorable. We’ll be sure to pass on your kind words to her. Thank you for being a part of our school uniform family. We look forward to serving you again!
Kind Regards.
Uniform Direct
10/10 for Grimsby shop
Staff are attentive, friendly and helpful. Nothing is too much trouble and they always have a smile on their faces.
Styles and sizes in abundance.
10/10 no complaints from me.
4 March 2024
Unprompted review
Reply from Uniform Direct
Hi Tina.
We’re delighted to receive your 5-star review! Our attentive, friendly, and helpful staff work tirelessly to ensure your satisfaction. Their smiles are genuine, and we’re glad they made your experience memorable. With an abundance of styles and sizes, we aim to cater to every need. Your perfect score of 10/10 motivates us to keep up the great work. Thank you for being a valued customer!
Kind Regards.
Uniform Direct
Such quick delivery
Such quick delivery
Thank you
I will definitely order from you again
1 March 2024
Unprompted review
Reply from Uniform Direct
Hi Nikki.
We’re delighted to receive your 5-star review! Speedy delivery is something we take pride in, and we’re glad it met your expectations. Your support means a lot to us, and we look forward to serving you again. Thank you for being a valued customer!
Kind Regards.
Uniform Direct
Ordering online
Easy process the delivery was so fast and efficient. Will definitely be ordering uniform from here again.
23 February 2024
Unprompted review
Reply from Uniform Direct
Hi Feefee.
Thank you for taking the time to leave us a positive review! We’re delighted to hear that the ordering process was easy, and we appreciate your feedback. The fact that the delivery was fast and efficient is fantastic to hear! We look forward to serving you again when you need to order uniforms. Thank you for choosing us!
Kind Regards.
Uniform Direct
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