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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpfulness and friendliness of the staff. Many consumers are particularly impressed with the quality of the products, finding them to be well-made and durable. The ordering process is consistently described as easy, and people often mention the super-fast and efficient delivery service. However, some customers also noted issues with delayed or incorrect orders, with a few experiencing long waiting times for their items to arrive. A small number of people were dissatisfied with the quality of certain products, specifically mentioning issues like bobbling after minimal wear. Additionally, some reviewers expressed concerns about the return process and the lack of suitable changing facilities in-store.

What people talk about most

Delivery service

Customers consistently express satisfaction with the delivery service, frequently highlighting its speed.... See more

Product

Customers consistently note positive experiences with product quality and delivery. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality of items, such as... See more

Service

People report positive experiences with service. Many customers praise the excellent, quick, and efficient... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Based on these reviews

Rated 5 out of 5 stars

Having made an online order for my daughters new senior school uniform I needed to exchange a few items which I'd guessed sizing for. Shayla in the West Byfleet store couldn't have been more helpful,... See more

Rated 5 out of 5 stars

From Sending A Email Regarding A Size Skirt Not Stocked Online and Enquiring If It Was Possible To Get One,The Amazing Service Starts From There. The Cusomer Care Given Is Not Only Helpfull But A R... See more

Rated 5 out of 5 stars

I took my reluctant son to get his new school uniform, which I dreaded nearly as much as he did. Having put it off all holidays I finally bit the bullet today. We were in the queue for a while, but... See more

Rated 5 out of 5 stars

We went to our local store -Lincoln and been served by Amazing member of staff Agnieszka/ Agnes!!! She was absolutely spot on with sizes. She served us last year and again suggested a right size just... See more


Company details

  1. Children's Clothing Store
  2. Clothing Supplier

Information provided by various external sources

Uniform Direct ® are ★ suppliers of School Uniforms ★ . Uniform Direct offer THE COMPLETE SOLUTION for Schools & the LOWEST prices in the industry. Uniform Direct Design, Manufacture, Retail & Supply School Uniforms and Schoolwear accross the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

984 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

West Byfleet - happy customer!

Having made an online order for my daughters new senior school uniform I needed to exchange a few items which I'd guessed sizing for. Shayla in the West Byfleet store couldn't have been more helpful, she quickly sized up my daughter and gave advice on fitting, she made my daughter feel really comfortable and was so friendly and engaging. A really positive experience, thank you!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Choice of items

Choice of items. Great quality. Ease of ordering. Prompt delivery. Trusted provider of school uniform.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

School clothes. Picked items easily

Picked items easily. Paid with no issue. If trouble with paying online you can phone store , they can see what’s in the basket and help you from there on. Easy fast service.
Received my delivery in two days after order.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

Returned a school jumper to Uniform…

Returned a school jumper to Uniform Direct because it was too big for my son. They refused a refund claiming it had been worn, but when the jumper was returned to me the mark they referred to was simply dust on the hood that wiped off easily the dust must of been from there side as it wasn’t on the hood in return, they said there was no tag but we never took the tag off as it wasn’t worn. The size was a medium but the sizing is wrong as it buried my son.

I have tried to resolve this with their customer service but they are no longer responding to my emails. I would appreciate someone from the company contacting me to resolve this properly. I will not stop until it’s been resolved and I will also complain to the school and trading standards. They told me I had to pay for return delivery or they will keep my jumper and recycle it, in the end they sent it back free of charge and told me they would not reply to me no more on this matter, I didn’t want a refund I only wanted a jumper that actually fit my son. Absolutely disgusting never had a company this bad. Managers response is disgusting….. stay away

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great shop to buy your uniform

Great shop to buy your uniform, i previously bought from a company called Prestige however the quality was not great and the charges were to high. Uniform Direct service was absolutely great and came the next day and quality was so much better. Will be using this shop going forward.

9 March 2026
Unprompted review

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