Unibet Reviews 

2,626
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to navigate and use, appreciating the smooth process for finding games and managing accounts. Many also report positive betting experiences, enjoying the game selection, regular bonuses, and efficient, quick withdrawals. However, some people were dissatisfied with account management and withdrawals, reporting suspensions or frozen funds, often after winning. They also encountered poor customer service, including vague document rejections and unhelpful agents, with a few users expressing concerns about game fairness or payout rates.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many praising its user-friendliness, clear design,... See more

Payment

Users describe ambiguous interactions with payment, with many reviewers reporting that while depositing funds... See more

User experience

Customers had positive experiences with user experience, often praising the great user interface, ease of... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing extreme disappointment and... See more

Product

Consumers find the product to be ambiguous, with many reviewers expressing dissatisfaction with slot payouts... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Rated 5 out of 5 stars

So I had a great experience on here I played a couple of games. My favourite one was fish and fancy. I got the bonus a couple of times and I thought it was a great website with the Internet meaning th... See more

Rated 5 out of 5 stars

Unibet offers a quick and efficient logging in process, easy navigation of the site, the bonus offers could be better and more tailored but the regularity of wins has been really good for me so far. O... See more

Rated 5 out of 5 stars

Only just registered and £10 deposits and played and lost it right away and deposited another £10 then won for £13 then I withdraw my bf £20 and approved right away. I don’t have a problem this websit... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.1

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(2,626)

444 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT USE WARNING SCAM SITE

DO NOT USE WARNING SCAM SITE, THEY TAKE YOUR HARD EARNED MONEY LETTING YOU DEPOSIT FUNDS UNTIL
YOU START WINNING THEN THEN BLOCK
YOUR ACCOUNT STOPPING YOUR WITHDRAWAL WINNINGS JUST LOOK AT THE AMOUNT OF NEGATIVE REVIEWS STATING THE EXACT SAME I HAVE BEEN IGNORED FROM THEM FOR OVER A YEAR NOW I AM TAKING THEM TO SMALL CLAIMS COURT BUT STILL AFTER EMAILING THEM ASKING FOR THE FULL COMPANY REGISTERED NAME, FULL COMPANY REGISTERED ADDRESS AND COMPANY REGISTRATION NUMBER TO PIT ON THE SMALL CLAIMS COURT PAPERWORK THEY STILL IGNORE ALL EMAILS HOW THIS COMPANY CAN STILL BE ALLOWED TO OPERATE IS BEYOND A JOKE AMD HOW THE UK GAMBLING COMMISSION AND ECOGRA AND THE UK GOVERNMENT STILL ALLOW THEM TO BE IN BUSINESS KNOWING DAM WELL THEY ARE BREAKING EVER LAW IN THE BOOK IS BEYOND ME THEY ARE OBVIOUSLY GETTING BACK HAND PAYMENTS FROM UNIBET SCUM

OVER 2 YEARS IT HAS NOW BEEN TRYING OVER AND OVER AGAIN TO WITHDRAW MY £610.00 AND STILL NO CLOSER!!!!

WHAT CRACKS ME UP IS I WAS FULLY VERIFIED WHEN BEING ALLOWED TO OPEN MY UNIBET BETTING ACCOUNT, BEING ALLOWED TO DEPOSIT THOUSANDS OF POUNDS, PLACING GOD KNOWS HOW MANY SPORTS BETS OVER MONTHS, BUT THEN WHEN YOU START TO GET A BIT OF LUCK ON YOUR SIDE AND START WINNING THIS IS WHEN ALL HELL BREAKS OUT AND UNIBET THEN START PLAYING ALL THERE DIRTY TACTICS AND FREEZE YOUR ACCOUNT WITHHOLD YOUR MONEY AND START ASKING FOR ADDITIONAL VERIFICATION!!!! BUT THEY NEVER ASK FOR ADDITIONAL VERIFICATION WHILST YOU ARE DEPOSITING HUNDREDS OR THOUSANDS OF POUNDS AND LOOSING BETS OVER MONTHS!!!!

AND TO TOP IT OFF MY REGISTERED DEBIT CARD ON MY ACCOUNT HAS BEEN FULLY VERIFIED AND STATES THIS ON MY UNIBET APP BUT THE VERIFICATION THEY ARE ASKING FOR IS FOR A DEBIT CARD THAT IS NO LONGER ON MY UNIBET ACCOUNT AND THAT IS NO LONGER REGISTERED ON MY ACCOUNT AND IS NOT EVEN ON MY PAYMENT METHODS LOL!!!!

BUT STILL I PROVIDED THEM WITH THE CLEAREST I MEAN CLEAREST PHOTO OF MY CARD SHOWING MY NAME, FIRST 6 NUMBER AND LAST 4 NUMBERS OF LONG CARD NUMBER, SIGNED, EXP DATE, ACCOUNT NUMBER, SORT CODE AND ALL 4 CORNERS, IN PERFECT LIGHT, NO SHADOWING, NOT CROPPED EVEN A PARTIALLY BLIND PERSON COULD EASILY READ EVERY DETAIL!!!!

BUT LIKE THOUSAND AND THOUSANDS OF CUSTOMERS UNIBET SCAM AND ROB ON A DAILY,WEEKLY AND YEARLY BASIS ALL THEY DO IS REJECT YOUR UPLOADED DOCS CONSTANTLY TIME AND TIME AGAIN THEN BECAUSE THEY CLEARLY NO THESE UPLOADED DOCS ARE CLEAR AS DAY THEY THEN THINK RIGHT WE WILL START ASKING FOR BANK STATEMENTS OF THE CRYSTAL CLEAR UPLOADED DEBIT CARD THAT THEY KEEP REJECTING THEN START REJECTING YOUR UPLOADED BANK STATEMENTS THAT AGAIN CLEARY SHOW MY FULL NAME, ADDRESS, POST CODE, ACCOUNT NUMBER, SORT CODE, KINDRED GROUP PLC TRANSACTIONS WITH THE LAST 4 LONG CARD NUMBERS FROM THE DEBIT IM QUESTION, BANK LOGO AND NAME AS ITS THE DOWNLOADED STATEMENT OF MY ONLINE BANKING, IN PDF BUT THEN REJECT IT SAYING DOCUMENTS NOT ALLOWED INCORRECT DOCUMENTS BUT THESE ARE THE DOCUMENTS REQUESTED!!!!


THE CUSTOMER SERVICE IS SHOCKING WELL NON EXISTING!!!!

UNIBET ARE JUST THIEVES, DIRTY CHEATS, CON ARTIST AND RUIN PEOPLES LIVES

9 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Unable to use account

Unable to use account I've had for years, with no explanation as to why

11 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi John,

Thank you for your review.

We understand how frustrating it can be to suddenly be unable to access an account you’ve held for many years, and we’re truly sorry for the disappointment this has caused. As a regulated gaming provider, we do have internal policies designed to protect our players and meet UK gaming regulations, which can sometimes affect account access.

We are sorry that you are disappointed in not being able to use your account.

Kind regards,
Unibet Team

Rated 5 out of 5 stars

Excellent site

Excellent site! I’ve been online gaming for a few years and this is by far the best site for me. Great range of games, regular bonuses and always cashing out. Couldn’t fault them.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Cleaned them out for 1.5k off 315…

Cleaned them out for 1.5k off 315 staked tried to withdraw normally bookies just ban me and let me withdraw as they should Becuase what I do is completely in the guidelines. Unibet instead wiped my balance gave me my deposit back and banned me will be taking this further DO NOT BET WITH THESE IF YOUR TRYING TO WIN. Will be taking this further only bookies who does this

24 March 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

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