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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the quick and easy payment and withdrawal processes, often noting that funds are received almost immediately. People also find the website generally easy to navigate, with a good selection of games and favorable odds. Some users have reported positive experiences with bonuses and the overall fairness of the platform, even when experiencing losses. However, some people were dissatisfied with the customer service, describing it as appalling and dismissive, with a lack of communication. A number of customers also mentioned issues with account suspensions or closures, leading to difficulties in withdrawing funds. There are also concerns among some users regarding the fairness of the games, and that bonuses are not always applied as expected.

What people talk about most

Website

Consumers have ambiguous feelings about the website. Many reviewers praise the site for being easy to... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers report issues with withdrawals, including frozen... See more

Customer service

Reviewers express widespread dissatisfaction with customer service. Many customers report non-existent or... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers praise the platform for being easy... See more

Product

Users describe ambiguous interactions with the product. Some customers praise the great range and variety of... See more

Based on these reviews

Rated 3 out of 5 stars

I have given 3 stars the betting side of it superb Great odds good variety and cash outs... Fast payment as well into bank. The casino side of it is the opposite.. No bonuses will win the odd 3 po... See more

Rated 4 out of 5 stars

Im giving 4 stars as they are not my primary provider but i have never experienced any issue with them. No technical issues, no payment issues, no gaming issues, no deposit issues. I have been with th... See more

Rated 1 out of 5 stars

In a £1000 game with a £5 stake, I hit free spins 7 times, and the highest payout was only 11x! They’re mocking us — all of them are united, all the companies joined forces, mobilized just to take the... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

2.9

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disgraceful treatment of a long time…

Disgraceful treatment of a long time customer. Had my account suspended or put on "a temporary block" multiple times, usually coinciding with me winning a significant amount. Logged in to be told that my block was lifted...but I was unable to access any bonus or rewards features - funnily enough I'd built up significant points that were now inaccessible.

A shower of absolute crooks.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, easy to use, quick deposits and withdrawals, clean web site design. Casino games are excellent, great dealers, attractive tables, wonderful!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I enjoy playing games on unibet

I enjoy playing games on unibet, always play well and I've had good returns. Never had any issues an I'm.sure if I did they would be resolved quickly.. no complaints.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE WARNING SCAM SITE

DO NOT USE WARNING SCAM SITE, THEY TAKE YOUR HARD EARNED MONEY LETTING YOU DEPOSIT FUNDS UNTIL
YOU START WINNING THEN THEN BLOCK
YOUR ACCOUNT STOPPING YOUR WITHDRAWAL WINNINGS JUST LOOK AT THE AMOUNT OF NEGATIVE REVIEWS STATING THE EXACT SAME I HAVE BEEN IGNORED FROM THEM FOR OVER A YEAR NOW I AM TAKING THEM TO SMALL CLAIMS COURT BUT STILL AFTER EMAILING THEM ASKING FOR THE FULL COMPANY REGISTERED NAME, FULL COMPANY REGISTERED ADDRESS AND COMPANY REGISTRATION NUMBER TO PIT ON THE SMALL CLAIMS COURT PAPERWORK THEY STILL IGNORE ALL EMAILS HOW THIS COMPANY CAN STILL BE ALLOWED TO OPERATE IS BEYOND A JOKE AMD HOW THE UK GAMBLING COMMISSION AND ECOGRA AND THE UK GOVERNMENT STILL ALLOW THEM TO BE IN BUSINESS KNOWING DAM WELL THEY ARE BREAKING EVER LAW IN THE BOOK IS BEYOND ME THEY ARE OBVIOUSLY GETTING BACK HAND PAYMENTS FROM UNIBET SCUM

OVER 2 YEARS IT HAS NOW BEEN TRYING OVER AND OVER AGAIN TO WITHDRAW MY £610.00 AND STILL NO CLOSER!!!!

WHAT CRACKS ME UP IS I WAS FULLY VERIFIED WHEN BEING ALLOWED TO OPEN MY UNIBET BETTING ACCOUNT, BEING ALLOWED TO DEPOSIT THOUSANDS OF POUNDS, PLACING GOD KNOWS HOW MANY SPORTS BETS OVER MONTHS, BUT THEN WHEN YOU START TO GET A BIT OF LUCK ON YOUR SIDE AND START WINNING THIS IS WHEN ALL HELL BREAKS OUT AND UNIBET THEN START PLAYING ALL THERE DIRTY TACTICS AND FREEZE YOUR ACCOUNT WITHHOLD YOUR MONEY AND START ASKING FOR ADDITIONAL VERIFICATION!!!! BUT THEY NEVER ASK FOR ADDITIONAL VERIFICATION WHILST YOU ARE DEPOSITING HUNDREDS OR THOUSANDS OF POUNDS AND LOOSING BETS OVER MONTHS!!!!

AND TO TOP IT OFF MY REGISTERED DEBIT CARD ON MY ACCOUNT HAS BEEN FULLY VERIFIED AND STATES THIS ON MY UNIBET APP BUT THE VERIFICATION THEY ARE ASKING FOR IS FOR A DEBIT CARD THAT IS NO LONGER ON MY UNIBET ACCOUNT AND THAT IS NO LONGER REGISTERED ON MY ACCOUNT AND IS NOT EVEN ON MY PAYMENT METHODS LOL!!!!

BUT STILL I PROVIDED THEM WITH THE CLEAREST I MEAN CLEAREST PHOTO OF MY CARD SHOWING MY NAME, FIRST 6 NUMBER AND LAST 4 NUMBERS OF LONG CARD NUMBER, SIGNED, EXP DATE, ACCOUNT NUMBER, SORT CODE AND ALL 4 CORNERS, IN PERFECT LIGHT, NO SHADOWING, NOT CROPPED EVEN A PARTIALLY BLIND PERSON COULD EASILY READ EVERY DETAIL!!!!

BUT LIKE THOUSAND AND THOUSANDS OF CUSTOMERS UNIBET SCAM AND ROB ON A DAILY,WEEKLY AND YEARLY BASIS ALL THEY DO IS REJECT YOUR UPLOADED DOCS CONSTANTLY TIME AND TIME AGAIN THEN BECAUSE THEY CLEARLY NO THESE UPLOADED DOCS ARE CLEAR AS DAY THEY THEN THINK RIGHT WE WILL START ASKING FOR BANK STATEMENTS OF THE CRYSTAL CLEAR UPLOADED DEBIT CARD THAT THEY KEEP REJECTING THEN START REJECTING YOUR UPLOADED BANK STATEMENTS THAT AGAIN CLEARY SHOW MY FULL NAME, ADDRESS, POST CODE, ACCOUNT NUMBER, SORT CODE, KINDRED GROUP PLC TRANSACTIONS WITH THE LAST 4 LONG CARD NUMBERS FROM THE DEBIT IM QUESTION, BANK LOGO AND NAME AS ITS THE DOWNLOADED STATEMENT OF MY ONLINE BANKING, IN PDF BUT THEN REJECT IT SAYING DOCUMENTS NOT ALLOWED INCORRECT DOCUMENTS BUT THESE ARE THE DOCUMENTS REQUESTED!!!!


THE CUSTOMER SERVICE IS SHOCKING WELL NON EXISTING!!!!

UNIBET ARE JUST THIEVES, DIRTY CHEATS, CON ARTIST AND RUIN PEOPLES LIVES

9 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi,

Thank you for sharing your feedback — we are sorry to hear about your disappointment and frustration.

We did ask for further details so we could look into your account and the concerns you raised, but as no information was provided, we’re unfortunately unable to identify or review your account.

If you do change your mind and would like us to investigate this properly, our support team would be happy to help. We appreciate you taking the time to leave your review and wish you all the best going forward.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Using Gambling tools blocks your account

It has recently come to my attention that using Gambling Tools tends to lead to account suspensions. When this happens you are victimised and subjected to a lengthy safer gambling questions where you are not judged by common sense and compassion but by a computer which has no heart nor can listen.

The person at the end of the phone is just a middle person bowing to the computer. Unibet are another gambling Company that falls into this area. These Companies really need to get their act together and try to treat players fairly and at least try and listen to what players say and not leave it to a computer to decide.

14 April - Wow looks like a standard response as this looks similar to the one I received from 32Red - what a con- Unfeeling casino po[erator as always

13 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Dear Sir,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration you’ve experienced — we understand how discouraging it can feel when an account review doesn’t seem personal or compassionate.

At Unibet, player safety is extremely important to us, and this sometimes requires account checks when certain activity triggers our safer gambling tools. These measures are in place to protect our customers, but they should never leave you feeling victimized or unheard.

While our systems help identify when a review may be needed, every final decision is made by a real member of our Safer Gambling team. Our goal is always to ensure that conversations are fair, respectful, and based on a full understanding of your situation.

We’d really appreciate the opportunity to look into your case in more detail, therefore I will send you an email to your registered email address with our contact number to call us.

Kind regards,
Unibet Team

Rated 1 out of 5 stars

Unable to use account

Unable to use account I've had for years, with no explanation as to why

11 April 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi John,

Thank you for your review.

We understand how frustrating it can be to suddenly be unable to access an account you’ve held for many years, and we’re truly sorry for the disappointment this has caused. As a regulated gaming provider, we do have internal policies designed to protect our players and meet UK gaming regulations, which can sometimes affect account access.

We are sorry that you are disappointed in not being able to use your account.

Kind regards,
Unibet Team

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