UniAcco 

Sakshi and viraj gave nice and quick response

My experience with uniacco was amazing and I got great help from Neha and Nilima. They are very polite and helped me throughout the process very calmly.

Huge thanks to Tanmay and Milind from UniAcco for being super helpful in assisting me with finding accommodation for my study prep. They were always responsive, easy to talk to, and really patient in answering all my questions. The whole process felt a lot less stressful because of them. Definitely appreciate all the support!

My experience at first was not seamless, but I got help from Hiamnsh and Syed Quadri. They were very professional and patient with answering all my questions while ensuring I got what I wanted. I am so impressed and thankful to Hiamnsh and Syed Quadri. I recommend these guys to anyone trying to get help with accommodation.

While looking for student accommodation, I stumbled on this website and somehow entered my details thinking I was booking on the official website. Every day after that I was called and emailed to put down a deposit for a building which I had not seen yet or even booked. After a few days I put down a £50 holding fee. I was told this was refundable, fully refundable. I asked multiple times and was told it was fully refundable.

On the same day I realised uniacco was not the official website for the student accommodation I was looking at and they were only a middle man and so I decided to message and cancel. After sending the payment they become much less responsive then they first were. Taking almost days to reply.

The first time I asked for the refund they said they would send it on the 2nd of January as their team was on holiday. This seems to be a trend when customers ask for a refund.

After waiting until the 2nd the refund did not arrive so I messaged again and informed them and they said they didn't know what it was was talking about and they didn't know I even sent a payment. This leads me to believe that they initially lied to me about the refund or that are grossly mismanaged. Either one is not good.

After this, I was tired of waiting and these agents lying to me constantly, I contacted my bank and the bank requested an ARN. I contacted uniacco again for this information and they couldn't provide it.

I was going to start the chargeback process when they sent me a receipt to confirm they had started the refund.

This simple process was incredibly stressful and I do not recommend using uniacco at all. The ghosting, lies and deception are all part of the reason why this service should not be used. Thats what makes this a simple 0/5.

Very efficient and patience with all my enquiries.

Great help for accommodation. Thank you shubham shukla from Uniacco.

Very good experience

Perfect !fast and easy. Thank to Tanmay and Shiva for their help.

Shubham Shukla He helped me with the replacement and i am so thankful and grateful for his support and understanding. Seriously the best person I ever know.

I was unsure where to start with accommodation, but Neha Kambli patiently guided me through the entire process and helped me choose the right place with confidence. Very grateful and highly recommend this service.

Literally the worst experience i had with UNIACC, if you guys really value your time & money- dont go ahead with these agents, they are the worst- even their managers dont care at all. Ive paid the booking form fees and later my booking was cancelled, and i still havent got the refund even after being promised within 10 days, its being 20 days now.

The ones asking me what exactly happened, heres the story:-
Very disappointing experience with UNIACCO. The agents were responsive only before payment. I paid AUD 200 as a booking fee after being told the room was confirmed and that I’d receive the contract within 3 days. After payment, communication dropped completely.

After 5 days, the manager Neha informed me the booking was cancelled and asked me to contact the original agent, who then became unresponsive and gave excuses instead of providing support or redirecting me to another agent.

I even reached out to their sales team via LinkedIn (Ayush Mangwani) and received no response. I was later told I’d get a refund, but it’s been 20+ days and I still haven’t received it despite daily follow-ups.

Poor communication, no accountability. I strongly recommend using other accommodation agents and avoiding UNIACCO.

Ive shared my email, lets see if they respond.

Extremely unprofessional. A scam of a service company and it’s to a ridiculous extent.
An agent I was put through to was asking for my password! Repetitively! Even when I explained so many times that it is a breech of security. I ended up asking for my refund back so I could just give it straight to the accommodation myself, which in fact was quicker and simpler so I should’ve gone through the process straight through with the accommodation in the first place.

This agent told me I’d receive my refund in 1 week, it has now been 3 and I’m getting ridiculous replies with constant excuses of “sorry for the late reply I was on leave” “so sorry I was on leave yesterday” “I was a bit occupied with work I have missed the message” “I was not available as it was weeks off”. All of which was clearly a lie.

On top of that, I sent a formal complaint email to the company itself which I was given a reply within under an hour which was clearly an automated reply exposing they’re “sorry for inconvenience” (not referring to any of my complaint) and that matters will be “investigated” which also hasn’t happened. I will have to take this matter outside of the company to my bank as well as a complaint with consumer authorities.

Any reply given by the company to this review will also be their automated reply. They won’t do anything. It’s all a scam with some ridiculous employees.

Fast response and help was flawless . I really think that this type of process should be managed just as the instructor Jehan did it. By staying there anytime and feeling comfortable by asking and calling whenever you need to and have doubts .

They promised cashback but they never gave it to me, truly disapointing. They only chase to get you booking with them, afterwards, they never respond and conveniently forget the promises they made. Don't trust Priyansh Mevada.

This is the first time my son will be studying in Sydney, so we had no idea how to find a good accommodation. UniAcco suggested several accommodations within our budget, so it was quite helpful.

Extremely fast and efficient service. They guided me through the entire process smoothly and without any issues

I was struggling to book a room but they made my life much easier since they booked and did everything for me.

There was great communication and a lot of support from Tanmay and Yash.

My experience with UniAcco was highly satisfactory. Jay, in particular, provided exceptional assistance throughout the entire process, from initial accommodation selection to the completion of all necessary documentation.