I never ever lived in Silk Mill property at Lancaster yet UniAcco has posted review with my name and that too mentioned as verified review, this is all fake. Here's the link of this which I never even... See more
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See what reviewers are saying
Extremely disappointed with UniAcco. I was told I should book a room quickly due to room availability being low and if I didn't like it after viewing I was promised a £265 refund by Ruzario and, d... See more
Everything was very smooth for me and worry free. It is quick and takes away the stress associated with comparng accomodation across tens of websites. Everything is structured and clear and you get a... See more
Company replied
Uniacco was truly amazing. They reply swiftly and that is just wonderful for me as a panicker lol, and honest too. There was a time that I contacted them at a late hour but was surprised to get a resp... See more
Company replied
Company details
- Student Housing Center
- Online Marketplace
- Real Estate Rental Agency
- Self-Catering Accommodation
- Student Dormitory
Written by the company
UniAcco is one of the leading and fastest growing cross-border prop-tech student accommodation platforms. We’ve become a trusted name in the field of premium student housing. Headquartered in India and having lease offices currently in UK, US & Australia, UniAcco strongly relies on its innovative measures and technology enabled background to ensure students get the best possible accommodation/flats/halls near top universities across 20+ countries(UK, US, Australia and more) in the quickest and most hassle-free way. Currently, we have an ever-growing portfolio of thousands of high-quality properties. Through our platform, students can compare and book their accommodation in only 7 clicks without any human intervention. We have grown exponentially since our inception and our numbers say it all. Our very specialized team has catered to 200k+ students so far. We provide students with any sort of assistance in identifying and securing their dream accommodation. Apart from helping students book their accommodation, we provide other ancillary services like study abroad counselling, visa consultation, loan consultation and guarantor services. UniAcco aims to achieve a global reach of more than 1 million students from 195 countries every year to access a supply of over 500K+ student rooms near major universities across 35 nations around the globe.
Contact info
6th Floor, Amp House, Dingwall Road, Croydon, CR0 2LX, London, United Kingdom
- +448085015198
- contact@uniacco.com
- uniacco.com
Breach of guidelines
Uniacco helped me to find the perfect…
Uniacco helped me to find the perfect accommodation to stay in uk according to my requirements. They gave me many options to select. Simran and Prema was very polite and helpful in all the process completion
12 December 2025
Reply from UniAcco
Hi,
Thank you so much for sharing your feedback on Trustpilot! 😊 We're really grateful you took the time to leave a review — it helps others learn about our service and motivates our team to keep doing their best.
We’re glad to hear that you had a positive experience with us 🙌 If there's anything more we can do to support you, feel free to reach out anytime. We're always happy to help!
Thanks again, and we wish you all the best moving forward! ✨
Quality service
I was continuously followed by an agent who ensured proper specifications on what and why to provide to provide, and always ensure I provide on time.
8 December 2025
Reply from UniAcco
Hi,
Thank you so much for sharing your feedback on Trustpilot! 😊 We're really grateful you took the time to leave a review — it helps others learn about our service and motivates our team to keep doing their best.
We’re glad to hear that you had a positive experience with us 🙌 If there's anything more we can do to support you, feel free to reach out anytime. We're always happy to help!
Thanks again, and we wish you all the best moving forward! ✨
Reply from UniAcco
Thank you for sharing this! Really glad to hear you could rely on our team throughout the process. If you need any help ahead, we’re always here 😊
They helped me throughout the process…
They helped me throughout the process kindly and patiently
11 December 2025
Unprompted review
Reply from UniAcco
Thank you for sharing this! Really glad to hear our team could support you kindly and patiently throughout the process. If you need any help ahead, we’re always here 😊
Nice
Our agent Yash was very friendly and guided us to get the best accommodation possible…
11 December 2025
Unprompted review
Reply from UniAcco
Thank you for sharing this! Really glad to hear Yash was friendly and helped you find the best accommodation. He’ll be happy to read your feedback. If you need anything going forward, we’re always here to help 😊
The team is super helpful
The team is super helpful, with every issue they always respond as quick as possible, they made my booking process as smooth as possible. Will definitely recommend them to anyone who needs any help!
11 December 2025
Reply from UniAcco
Thank you so much for sharing this! Really glad to hear the team could support you quickly and make your booking process smooth. We truly appreciate your recommendation. If you ever need anything going forward, we’re always here to help 😊
I had a pathetic experience with…
I had a pathetic experience with Uniacco.
First, their agent wasted a lot of my time while trying to book a room. Secondly, the due diligence regarding room availability was extremely poor. When we were booking an accommodation, there was no response from the property, and I had to come to Southampton that same week. I was told I could even book the room in person, but when I actually went there, I was informed that the accommodation was under reconstruction and there were no rooms available. Because of this, I had to arrange temporary accommodation on my own.
The same thing happened again when I asked the agent to find another accommodation for me. I was told there were no rooms available, and when I asked them to call and confirm, they claimed they already had. I ended up calling the accommodation myself, confirmed availability, and booked the room on my own—then informed the agent afterwards. They still took credit for it, and I didn’t complain since I was promised a £200 cashback, which I never received.
Once the room was booked, the agent completely ignored me. I called every day, but never got a reply. Later, I contacted another member of their team, who told me I could request the cashback by emailing their manager and writing a positive Trustpilot review about their “good service.” I did both, but then I got a message from the manager saying the cashback would arrive by December.
My check-in was in June, and I checked out in September, so saying it’ll come by December is absolutely absurd. I was originally told it would arrive by August, but now it’s clear they were just lying.
I strongly advise everyone not to book through Uniacco. They are a total scam. I still have not received anything from these scamsters.
11 December 2025
Unprompted review
Reply from UniAcco
Thank you for sharing this. We are really sorry to hear that the experience felt so difficult for you. Upon checking the details on our end, there seems to be some misunderstanding around the cashback, as all cashback offers come with certain conditions that need to be met before they can be processed.
To avoid any further confusion, our booking expert will reach out to you directly and walk you through the exact details. You deserved a smoother experience, and we’ll make sure you get clear communication going forward.
Not a scam
I did think it was a scam at first, but Osama's help in finding student accommodation in Melbourne was extremely helpful.
10 December 2025
Reply from UniAcco
Thank you for sharing this so honestly. We understand that booking from overseas can feel uncertain at first, so it means a lot that you trusted the process. Really glad Osama could support you well and help you find the right place in Melbourne. If you need anything else at any stage, we’re always here to help 😊
Osama was great
Osama was great! He was very responsive and sent a lot of options for me to consider. He was knowledgeable about the area and helped with getting a discount on my booking.
10 December 2025
Reply from UniAcco
Thank you for sharing this! Really glad to hear Osama could guide you with good options, quick responses, and even help secure a discount. He’ll be very happy to read this. If you need any support ahead, we’re always here 😊
Great experience overall
Great experience overall, i would recommend Tanaya, who was very understanding and helpful to my experience, however as an international student i didn’t put 5/5 because we have to pay before seeing the accommodation which is regrettable.
9 December 2025
Reply from UniAcco
Thank you for taking the time to share this. Really glad to hear Tanaya was understanding and helpful throughout your process, she’ll be happy to read your feedback.
We completely understand your concern about having to make payments before seeing the accommodation, especially when you’re coming from another country. Most student properties in the UK follow this policy due to high demand, but we always try to provide as much information, photos, videos and support as possible before you commit, so you feel confident about your choice.
If you ever need more clarity or have any questions while moving in, just reach out to us anytime. Wishing you a smooth stay ahead 😊
It was good.
9 December 2025
Reply from UniAcco
Thank you for sharing your feedback! Glad to hear everything went well. If you need any help ahead, please feel free to reach out 😊
Dishank and Jheel were very friendly…
Dishank and Jheel were very friendly and they helped me to find out the best accommodation according to my needs
9 December 2025
Reply from UniAcco
Thank you for sharing this! Really glad to hear Dishank and Jheel could help you find something that matched exactly what you needed. They’ll be very happy to read your kind words. If you need anything going forward, we’re always here 😊
Reply from UniAcco
Thank you for sharing this! Really glad to hear Harsha could guide you smoothly through everything. She’ll be happy to read your kind words. Wishing you a great stay ahead and if you need anything at all, we’re always here 😊
Great service
Great service because its Online making it easier for international customers
8 December 2025
Reply from UniAcco
Thank you for sharing this! Really glad to hear the online process made things easier for you, especially as an international student. If you ever need help during your stay or with anything else, we’re right here 😊
This is a good experience.
7 December 2025
Unprompted review
Reply from UniAcco
Thanks so much for sharing your experience with us! Really glad to hear things went well. If you ever need any help with your accommodation journey again, just reach out and we’d love to assist you 😊
Considerate and respectful
I appreciate the patience and professionalism shown to me during booking process. I was shown a list of housing choices with information about the amenities available nearby or any other information I asked them about. Special thanks to Saqlain and Tanvi who have helped me out during this time.
6 December 2025
Reply from UniAcco
Thanks a lot for taking the time to share this! Really happy to hear Saqlain and Tanvi could support you throughout and help you explore the right options. We’re glad the process felt clear and patient for you. Wishing you a smooth move-in, and if you need anything along the way, we’re always here 😊
Reply from UniAcco
Thank you so much for sharing this! Really glad Shubham and Neelima could support you well through the process. If you need any help going forward, we’re always here 😊
A truly superb service!
We had an excellent experience with UniAcco for the booking process at Chapter Lewisham.
A big thank you to Manyavi and Neelima for their efficient and prompt handling of our reservation. Their kindness in adressing all of our questions and doubts was much appreciated. We highly recommend their service. A truly superb service!
1 December 2025
Unprompted review
Reply from UniAcco
Thank you so much for this lovely feedback! Really glad to hear your booking at Chapter Lewisham went smoothly. Manyavi and Neelima will be so happy to know their support made a difference. We truly appreciate the recommendation and we’re always here if you need anything before or after move-in 😊
The agent was very responsive and…
The agent was very responsive and asccommodation. Effrorts were made to address my concerns in a timely manner
5 December 2025
Reply from UniAcco
Thank you for sharing your experience! Really glad to hear our team was responsive and could address your concerns quickly. If you need any help further down the line, just reach out and we’ll be happy to assist 😊
The conversation with the property…
The conversation with the property regarding move in and date change was smooth thanks to Keenan and Tanmay, and I got the exact property I was looking for, thanks again for the help!
5 December 2025
Reply from UniAcco
Really glad to hear that! Happy that Keenan and Tanmay could help you sort out the move-in details smoothly and get you exactly the property you wanted. Thanks for sharing this, and if you need anything before or after moving in, just let us know 😊
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