Undo: Fremtidens forsikring 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Had a bike accident that popped my Hövding airbag and after reporting it (late Friday night) heard from Undo on Monday and got payed out on the same day. Hövding, as a company, unfortunately went ba... See more

Company replied

Rated 5 out of 5 stars

Very good experience! RabatKode: RRB031 For 1 FREE Month Insurance Fast & Easy I am very happy with my experience with Undo, both when setting up the insurance as well as when communicatin... See more

Company replied

Rated 5 out of 5 stars

Hello everyone! Using undo for quite some time, yet having no issues. Insurance operating fast and answering all my questions. So far so good. Prices are incredibly low and you getting same like... See more

Company replied

Rated 4 out of 5 stars

Very easy and transparent car insurance. You can select the different options you want to be covered. The app works pretty well too. You can get one month free in your insurance if you use this co... See more

Company replied

Company details

  1. Insurance Agency

Written by the company

Undo er Danmarks første digitale forsikringsselskab, udviklet i samarbejde med Tryg forsikring, og tilbyder indbo-, ulykke-, rejse- og bilforsikring. Når du er forsikret hos Undo, har du altid Trygs hjælp i ryggen.
Undo forsikring er nemt og overskueligt. Altsammen foregår i appen og du skræddersyer selv dine forsikringer efter behov. Du anmelder også skader direkte i appen og udbetalingen er lynhurtig. Der er ingen binding eller gebyrer og har du lyst til at skifte til Undo, opsiger vi dine nuværende forsikringer for dig, helt automatisk.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super easy

Super easy, competitive pricing. Very happy so far :)

28 May 2021
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

HI Peter,

Thank so much. It means a lot to us!

Have a nice day,

Joachim, Undo 🔴

Rated 4 out of 5 stars

Simple and fast

Compared to the enormous policy document I got as an offer from another insurance company, UNDO was fast, easy to understand and simple. UNDO seems a little more contemporary and less bureaucratic then others, and the transparency in the costing is helpful. In terms of improvements, I would still like an option to add interior design objects to my insurance, as I can live with a little red wine stain on my sofa, but a broken glass lamp is more difficult to make do with. Looking forward seeing how the insurance works in practice, would anything happen (hopefully not :)

25 May 2021
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Hanna,

Thank you for the review - and also for your feedback. It is much appreciated!

Have a nice day,

Joachim, Undo 🔴

Rated 5 out of 5 stars

Easy to contact, fast problem solving

Really easy contact via email.
Solved my 2 issues in half a day.

21 May 2021
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Nathalie,

Thank you for the review. We always do our best to help our customers. 💪🏼

Have a nice day,

Joachim, Undo 🔴

Rated 1 out of 5 stars

Service unavailable

Can't register my address due to "handshake error" so can not get any further in the registration process. Waited for 30 minutes in a chat for a reply from support-nobody answered. Desktop version not available so no service. This is why you go with large insurance companies, if you want to buy their service at least you are always able to.

Edit reply: Handshake error is a two way street. In my case, the issue was not with my phone-it was a failureon your server side. I have contacted your support on a workday to let them know, not during a holiday. You could have admitted the failure and said that you are working on it instead of trying to make your customers seem stupid and bullsh%t your way out of it. This says something about your work ethic/transparency/reliability. No need to reply.

31 March 2021
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Maria,

Thank you for your review.

I am sorry to hear you had a bad experience. The "handshake error" has something to do with the connection and signal on your device. Our lovely supporters also need some time off every now and then (bank holiday). Luckily they are back in business and ready to help you.

Please give us a call on: +45 89 88 08 34

Have a nice day,

Joachim, Undo 🔴

Rated 5 out of 5 stars

Fantastic app, best prices on the market

Much needed disruptor of the Danish insurance market - especially for younger people. Love the app and the user friendly interface. The Undo Kør app is excellent, I cut off half of the price of my existing car insurance. Highly recommended.

22 March 2021
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Anne,

Thank you for this review - it is much appreciated.

We do our best to deliver transparency to the insurance industry every day.

Have a nice day,

Joachim, Undo 🔴

Rated 5 out of 5 stars

Extremely transparent and easy

Extremely transparent and easy. No complexity and great flexibility to design exactly the insurance that suited my needs.

5 February 2021
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Anders,

Thank you for your review. We are happy to provide a solution that suits your needs!

Have a nice day,

Joachim, Undo 🔴

Rated 2 out of 5 stars

Can't even replace a pair of sandals 😂😂😂

Can't recommend this firm. I have had them for over 1 year, then when I ask for 700kr for some sandals that where purchased for 1200kr they refuse. With the argument that they are on offer now for 450kr. Don't count on them to deliver good service, they only want to make money and twist the law to their favor.

26 January 2021
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Cato,

Thank you for the review.

I am sorry to see, that you feel, you had a boring experience.

Unfortunately, in your example the compensation was lower than your deductible.

Your deductible was higher than the payment, which was why the payment to you was not made. In general we look at the current price of the product in the market today - and not the price at the moment you bought your sandals. This also applies the other way around, if the price is higher today than it was when you bought it.

We are ready monday - thursday from 9-17 and friday from 9-16, if you would like to discuss the
case.

You are more than welcome to give us a call on: +45 89 88 09 35.

Have a nice day,

Joachim, UNDO 🔴

Rated 5 out of 5 stars

Fortunately I haven't had to use it…

Fortunately I haven't had to use it yet, but so far the whole idea behind the company is quite nice. Been a customer for more than a year and I really like how simple it is to add or remove covers on the insurance.

Tip: Would be really nice to have a version of the app in english :)

1 December 2020
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Marcus,

Thank you for your review of Undo - and thank you for your feedback.

Have a nice day!

Best regards,

Joachim, Undo 🔴

Rated 5 out of 5 stars

Quick and well handled popped Hovding case

After my second-hand Hovding popped, I wasn't sure if I was entitled any reimbursement. Undo however were super quick to handle the case as soon as I proved my ownership of it; the procedure is quite straight-forward and easy to follow :) My new Hovding is on the way and I am looking forward to riding safely again!

30 October 2020
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Boryana,

Thank you for your review of Undo.

We are glad to help you out with your new Hövding, so you are able to drive around safely again.

Have a nice day,

Joachim, Undo 🔴

Rated 5 out of 5 stars

Amazing

Amazing, fast and kind Service :)

16 October 2020
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Jana,

Thank you for your amazing, fast and kind review of Undo!

Have a nice day,

Joachim, Undo 🔴

Rated 5 out of 5 stars

Great customer service

Had a problem reporting my bike theft in the app, but the customer service was very helpful and I was able to fix it with the web version.

Quick handling time and pay out. Highly recommended!

6 October 2020
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Patrik,

Thank you for review!

Joachim, Undo 🔴

Rated 1 out of 5 stars

AVOID! insurance that won’t help you!

AVOID! Absolutely incorrect behavior from Undo!!! When something happens to you few time you become undesirable customer! They only care about their own profit and not about securing you! After my last incident when my dishwasher broke I asked if they can help with repair or if it’s covered by insurance, which it wasn’t and I was ok with it. I got a mail after saying they terminate my insurance and I am undesirable customer as I asked for their assistance too much, what’s the point of insurance and UNDO if they are not able to help and rather just cancel you?! Obviously they care only about customers who don’t have any incidents and pay them for nothing!!!

14 September 2020
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi David,

Thank you for your review.

Unfortunately, I am not allowed to discuss individual cases on Trustpilot.

We will gladly further elaborate the case with you, if you want to.

We are available from 9-17 from monday to thursday and friday between 9-16.

You can contact us on: +45 89 88 09 35.

Best regards,

Joachim, UNDO 🔴

Rated 5 out of 5 stars

Cheap and easy

Cheap and easy so far :-)
Great app!

31 August 2020
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi AMCT,

Thank you so much for this review. It means a lot to us.

Have a nice day,

Best regards,

Joachim, Undo 🔴

Rated 5 out of 5 stars

Amazing service!

I had my Christiania bike stolen, and the UNDO service was pretty smooth and fast. Patrick was super willing to help. I do recommend it to everyone!

27 August 2020
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Ilan,

Thank you for your review! It is much appreciated.

We are glad to hear you like our level of service.

Have a nice day,

Joachim, Undo 🔴

Rated 5 out of 5 stars

Nemt og hurtigt.

Very price competitive and easy to get started.

11 August 2020
Unprompted review
Undo: Fremtidens forsikring logo

Reply from Undo: Fremtidens forsikring

Hi Christian,

Thank you so much for the review. It is much appreciated. 🙌🏼

Have a nice day!

Joachim, Undo 🔴

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look