Undetectable AI Reviews 

976
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 461 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the support team for delivering exceptionally fast responses and maintaining a very professional attitude when assisting users. Many people mention that the staff members are consistently kind, efficient, and always ready to help resolve any questions smoothly. Some reviewers were not happy with unexpected subscription charges and confusing billing practices linked to the platform. Several consumers reported being billed for full annual plans immediately after attempting to access free trial options. Additionally, individuals noted difficulties when trying to manage their accounts and cancel active payments.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, praising responsive, kind, and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive during every interaction.... See more

Subscription

People report negative experiences with subscription plans, noting that free trials quickly turn into... See more

Response time

Clients share positive opinions on response time, frequently praising the support team for providing fast... See more

Payment

Reviewers mention negative feedback about payment, highlighting unexpected and unauthorized charges after... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was charged even though my account showed no active paid subscription. I contacted support, and they were polite, helpful, and quick in escalating my refund. I appreciate how they were quick to fix... See more

Rated 3 out of 5 stars

I didn't like that I was charged the full amount when the ad said it's per month. It said cancel anytime--so I thought, like with other websites, that you get charged monthly and cancel whenever you... See more

Rated 3 out of 5 stars

I wanted to share my experience with Undetectable AI in case it helps others. I signed up for the trial and cancelled on the same day after using the included credits. Later I noticed that I... See more

Rated 4 out of 5 stars

Quick Genuine, only drawback is i didnt get full refund back but like 90%, regardless top tier customer service


Company details

  1. Software Company

Written by the company

Introducing Undetectable.ai, an innovative tool crafted specifically to circumvent AI content detectors. Leveraging cutting-edge algorithms and sophisticated techniques, it guarantees human-like and imperceptible output. Ideal for writers, bloggers, researchers, and content creators seeking to generate undetectable content, our tool produces unique and search engine-optimized material that confidently evades all AI detectors.


Contact info

3.5

Average

TrustScore 3.5 out of 5

976 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(976)

483 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I had a problem with it opening into…

I had a problem with it opening into multiple windows when you want to humanize the text. The interface is also quite confusing and not very fluid or user-friendly. It was also difficult to cancel the subscription- again, the user interface.

1 June 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi There,

We have sent a separate email requesting your account details to investigate this issue further. Alternatively, you may contact our Support team directly at contact@undetectable.ai for immediate assistance.

Thank you

Rated 5 out of 5 stars

Outstanding Customer Support and Fair Resolution

I had an issue with an unexpected subscription renewal that I was not aware of, and I reached out to Undetectable AI's support team for assistance.

The support team was responsive, professional, and understanding throughout the entire process. They took the time to investigate my case, explained everything clearly, canceled the subscription promptly, and kept me updated at every stage. Although refunds are not normally guaranteed, they reviewed my situation fairly and ultimately approved my refund request.

A special thank you to Ashley, Bianca, and Kate for their patience, communication, and willingness to help. Their customer service made a stressful situation much easier to resolve.

I truly appreciate the support I received and the professionalism shown by the team. Thank you again for your assistance.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Totally scam & Waste of time.

Totally scam & Waste of time.

I signed up for what was advertised as a 3 day trial, but I was charged for a full monthly subscription before even one full day passed. Support later told me the “free trial” only includes 250 words, and because I used more than that, the paid subscription was automatically activated.

To me, that is extremely misleading. A 3 day trial should not turn into a full monthly charge almost immediately because of a tiny word limit. I asked for a refund, but instead they offered to roll over unused credits, which does not solve the issue.

The service itself was also disappointing. In my experience, the rewritten text was still detected by AI checkers, and the quality was poor. It mostly felt like the tool was making the writing worse by adding awkward wording and bad grammar instead of properly humanizing it.

This feels like a trap-style trial system with a weak service behind it. I would not recommend it unless you read every small detail first, because the trial is not really what most people would expect from a 3 day trial.

14 June 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi Melis,

Thank you for sending your feedback. We have sent a separate mail asking for your account email so we can investigate what happened to your account and also check our system if you got in touch with our CS team.

To clarify, the 250 word limit is standard for the 3 day trial not to be abused by others, and you will be prompted for an upgrade in case you run out of credits.

For those being detected by AI checkers, we would need a screenshot as proof so we can investigate if from our end, there are also several levels of writing available for you to use; from General up to University Level

If you reach out to our team, we can coach you on how to use the tool properly in order to achieve the best results.

Rated 1 out of 5 stars

Do not use this service

Do not use this service. The pricing structure is a complete scam. They offer a three-day free trial, which is just a way to get your credit card information. After that, they prompt you to upgrade to a yearly plan, even if you initially selected the monthly option. It’s not worth it and feels like a waste of time. Overall, the entire website seems fraudulent.

11 June 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Thank you for sharing your feedback! We would love to clarify how our billing works to ensure complete transparency.
Every new user receives 250 free trial words immediately upon signing up. We never apply automatic charges just for creating an account or using this free allocation. Charges can only occur if you exceed those trial words and actively choose to upgrade your account yourself.
For anyone looking to upgrade, our pricing page clearly breaks down the features of our monthly and annual subscription options. This allows our users to review and select the plan that best fits their specific needs before making a purchase.
If you have any questions about your specific account or usage, please feel free to reach out to our support team at contact@undetectable.ai.
We are always happy to help!

Rated 1 out of 5 stars

I never signed up for a trial yet I'm…

I never signed up for a trial yet I'm getting hit with daily messages saying they were unable to charge my card the $63.60 payment. Again, if anything I would've chosen the cheaper $5.00 payment I don't even see that amount as an option

9 June 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi,

We have sent a separate request for your information so we can pull up your account and investigate.
If you were unable to receive the request, please reach out to our team at contact@undetectable.ai so we can take care of your concern.

Rated 5 out of 5 stars

My experience has been awesome with…

My experience has been awesome with these guys. Good quality and great customer service! It's not one of those companies that wanna just charge you a subscription fee and leave you alone. This is my first and probably last trustpilot review! Undetectable is worth it👍

9 June 2026
Unprompted review
Rated 1 out of 5 stars

AI humanizer doesnt work

8 June 2026
Unprompted review
Undetectable AI logo

Reply from Undetectable AI

Hi Tom,

Can you please reach out us via contact@undetectable.ai and send us a screenshot of the issue so we can help you out?

Thank you

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