Under Armour Reviews 

Ordered 8 weeks ago, still haven't received any package. According to the tracking it says it’s unclaimed and its beeing returned to sender. But i never received a notification that it had arrived.
Tried emailing customer service. At first they responded quickly and claimed the package would arrive soon. Then they said sorry and that they will try to fix it and give me a small gift. Now they have completely stopped responding.

Do not recommend anyone to shop from this company. Seems like a scam in my opinion.

Placed an order, returned it for a refund, under armour saying they never received it and refusing to refund. Customer service is non existent and they are just ignoring my requests. Basically stole from me

I ordered three items on line on 20 March 2024. received prompt confirmation and that item was shipped, via FedEx. Items received the day after ordering, within the time frame provided and absolutely no issues whatsoever. It makes such a change for items to be received so quickly and I dont hold back on making negative reviews, I felt I had to leave a positive one

I did not receive my order. Under Armor constantly saying they are too busy to fix the problem. I have been waiting for many weeks and contacted customer service 5times but no support or willingness to find a solution.

Online ordering system is currently awful! Is it due to volume of orders before Christmas?

Ordered a pair of shoes for my son (€170). Paid with my debit card. Transaction appeared on my bank balance but I didn’t receive any order confirmation email.

Contacted UA the next day via Chat service on their website. They indicated that you can’t use debit cards for online purchases (I don’t think that’s correct). Anyway, I assumed that maybe (if it’s the case that you can’t use debit cards) my payment was pending and would be returned to my account.

So I ordered another pair of the same shoes (this time paying via PayPal – which is definitely an accepted payment method). I didn’t want to take any chances – don’t want my son to be without his shoes on Christmas day.

Again, no email confirmation of my order.

So that’s two purchases of €170 each. Both payments deducted from my bank account. No order confirmation email (which is very unsettling). No shipping confirmation and no real guarantee of delivery before Christmas.

Shocking service from a company of this scale. :o(

Really bad customer service!!! I ordered four items and only one was delivered!! Still don’t have items or money!!! Never again!

I like the brand but they should definitely consider other shoe designs and stop changing the whole collection every time. My best UA shoes aren't available for years. Clothes are great!

Customer service was not helpful and couldn’t help me with cancellation of delivery.. can not get hold of head office though there 0800 number given .. I have used this company before and there shipping was fast and a efficient..

I don't understand all these negative reviews. I've ordered many times. Got items quickly and safely. I like to use UA as they often have good deals. I feel you get the best value for money compared to other sporting brands. Will buy again.

I ordered T-shirt but nothing comes and no answer from customer service. This is big disaster. Don’t order from them!

My mom ordered a fleece hoodie the 25 of november. She get a order confirmation, but we never get the package and they dont take the money. Dont trade there!!!

I also ordered shoes 3 weeks ago. I have not received the order. I have not received any response from customer service. Has anyone received an order after a long time or a cashback?
Have I lost my money forever?

No service at all. No delivery at all.

Got refunded after waiting month after my package... UPS screwed up the shipment.

But Under Armour phone number doesn't even exist, don't answer emails and then they mention on their website about live chat which is never active or online...

No costumer service at all and no where to contact them.

Very poor customer service, ordered a pair of trainers in the black Friday sales , everything went through fine got the emails and delivery notification, cut the story short 7 days on still no sign of delivery got InTouch with 2 customer services agents only for both of them to have different story as to why I did not receive my order but the one that made me realise how much of a bad company it is is when he told me sorry out of stock ,but on there website the item is there but now at full price and not the sale price. I'm still waiting for my refund. I will never use under armour again

I ordered basketball shoes from the Under armor Ireland store. Five days after the payment, I received the message "thank you for the payment". I was already expecting the sneakers to be delivered to my home, and not to be told that I had paid, which I know I did... Later I received information that my sneakers should come from Japan i.e. that the payment went to the Japanese account?! About 20 days have passed, I still have no information if and when I will receive the sneakers! I do not recommend shopping in this "shop"! I will ask for the money back from Pay Pal, through whom I paid! Shame!

Bought a pair of UA Hovr Fade golf shoes only last year and they are already scuffing badly on the cushioned back/heel of both shoes.Got in touch with UA and they didn't want to know unless I bought them direct online from themselves.Very poor customer care and I will now revert back to buying Footjoys.
FC

Bough a pair of boots that have still not arrived just says being processed. Went on live chat to cancel they stated email, no response. Will never buy from them again…..avoid.

I ordered a new gym bag whilst it was on offer. 10 days later it was still saying "Being processed" I emailed Under Armour to query why it hasn't been shipped yet I received no response.
I asked on their live chat who told me to email.
A few days later I received a refund and a generic email saying my order has been cancelled because it is out of stock.
I check the website and the bag is still available to buy in their website. I have sent another email with no response.
I have been on the live chat and was told they don't know what stock they have until the orders are picked. I don't k ow why Under Armour are the only company who operate like this, everyone else manages to keep track of their stock and not allow you to order things out of stock.
It's now 3 weeks since I ordered the item is still available to buy on their website...

bought one order arrived via fed ex all good.
so placed 2nd order of 3 shorts one was missing contacted UA via live chat..could not find order ?? sent me a email link so reported missing item using email...nothing
so reached out via twitter yesterday nothing so far.will update.
based on other reviews customer service is a clown school..either ignored or passed the buck/lie

You get what you pay for. I've just received some workout leggings. They are amazing! Not only very good quality but make me look a dress size smaller too. Usually buy Sweaty Betty & would say about equal for comfort, compression, quality & style.