Umrah Packages UK Reviews 47

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the personalized one-to-one communication during trip arrangements and throughout the journey. Many commend the staff for their exceptional helpfulness, professionalism, and understanding, especially when accommodating special needs or changes to plans. The booking process is frequently described as smooth, transparent, and stress-free, with many appreciating the company's ability to fulfill requests and provide reliable services for their holidays. Some people were dissatisfied with this company, specifically mentioning negative experiences with certain booking agencies. These reviewers advise caution when selecting third-party travel companies for specific types of trips.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent communication,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, care, and... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers report excellent and smooth Umrah... See more

Booking process

People report positive experiences with the booking process. Customers praise the team's constant... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the excellent level of customer... See more

Based on these reviews

Rated 5 out of 5 stars

Personalised service provided, one to one communication during the trip arrangements and during the trip it self, Ensured our hotels received us as honoured gusts at both Makkah and Madinah,... See more

Company replied

Rated 5 out of 5 stars

Excellent service very helpful I. Stuck in immigration and they help on the spot even it’s no concern with them but Grt work by mr Ahmed I strongly recommend everyone he is very trustworthy relia... See more

Rated 5 out of 5 stars

Fantastic service and communication from the brothers. They were patient and understanding during my initial booking as I had to keep changing the dates. They were able fulfill all my requests and... See more

Rated 5 out of 5 stars

If you’re planning on booking your umrah trip with Ahmad, then go ahead because I 100% recommend. I’ve just come back from umrah with my husband and alhamdullilah he made it so so smooth. He organised... See more

Company replied

Rated 5 out of 5 stars

I’ve had an excellent experience with Umrah Packages Ltd. They are extremely professional and always go above and beyond to provide the best service. Every time I’ve booked with them, they’ve given me... See more

Rated 5 out of 5 stars

Absolutely amazing. This guy has sorted out our umrah trip 2 times already and now going for the 3rd time. This time he has done a package for us for 17 people. No messing around. Contacted him 3 day... See more

Rated 5 out of 5 stars

I had an excellent experience with Ahmad bhai (Umrah packages uk)while booking my Umrah tickets. Despite the very short notice, they managed everything quickly and efficiently. The price was very reas... See more

Company replied

Rated 5 out of 5 stars

This is My Second Umrah Travel with this Company, Last Trip Was in February This same Year - enjoyed very much - so much so we booked twice in the same Year - this Time with a family of 7,... See more

Rated 5 out of 5 stars

Been dealing with Ahmed and this is the second time I've booked with him. Sorted everything out for us and the whole family, will definitely be using him again in the future insha Allah. Fantastic he... See more

Rated 5 out of 5 stars

Brilliant Service all round for the family, hotels were solid and close to the masjid, very happy with this and would book again with this agency.

Rated 5 out of 5 stars

This is by far the best Umrah company I have used and found to be very efficient and friendly and everything they have said has come to be good. Alhamdulilah would recommend them all the time to a... See more

Rated 5 out of 5 stars

I had an excellent experience with this company. Last year (2024) I traveled to KSA with my family for Umrah and all of my travel arrangements were done by this company. I was so amazed and surprised... See more

Rated 5 out of 5 stars

I had the privilege of performing Umrah recently through Brother Ahmed who made the whole process extremely easy and comfortable. Though we have heard horror stories of companies being frau... See more

Company replied

Rated 5 out of 5 stars

Alhamdulilah, i performed umrah last year with Umrah Packages Uk ltd and the experience was outstanding. Brother Ahmed was very helpful from start till end. He organized and planned everything profess... See more

Company replied

Rated 5 out of 5 stars

I recently completed my Umrah from, 28th November to 3rd December, and I booked through Umrah Packages and Tours. Their service was truly second to none. From the moment we arrived, they s... See more

Rated 5 out of 5 stars

I travelled for Umrah in November 2023 and had an amazing experience with this company. Everything was organised to the highest standard – from the very informative Ziyarat tour, which gave great insi... See more

Rated 5 out of 5 stars

Excellent customer service level by Ahmad at Umrah Packages Uk. My family was provided with the best cheapest and perfect deal with everything, including flights, transport hotels, and visas. I would... See more

Rated 5 out of 5 stars

All praise is due to Allah alone, and all blessings are from Him. We travelled for Umrah with five children, my wife, and my disabled mother, and Umrah Packages UK handled everything wit... See more

Rated 5 out of 5 stars

Best Ummrah package I ever used, every thing was according to plan the hotel plus airport transfer taxis to the hotel and Ahmed was contacting me while we are in ummrah just incase if I need anything... See more

Company replied

Rated 5 out of 5 stars

Great service by M Ahmad. He and his team are always available and go the extra mile to ensure everything is smooth as possible. I will be booking again!

Rated 5 out of 5 stars

Writing on behalf of my grandma who was a wheelchair user during umrah and has said how efficient this company was, everything from start to finish was professional and amazing. The communication as w... See more

Rated 5 out of 5 stars

Bismillah. As-salamu alaykum. I booked my Umrah and Bangladesh trip with Umrah Packages UK LTD in November 2025 after a recommendation from a colleague. From the very first conversatio... See more

Rated 5 out of 5 stars

This is our first umrah we were going as 3 separate families with children, 13 people in total, ahmed is very patient and understanding particularly because we were undecided which airline to t... See more

Rated 5 out of 5 stars

Alhamdulillah, I had the honor of performing Umrah recently with the help of Mr Ahmed and Umrah packages uk and I am truly thankful for the exceptional service and dedication they showed throughout... See more

Company replied

Rated 5 out of 5 stars

The service from start to finish was fantastic we had the best hotels and all transports were good.

Rated 5 out of 5 stars

Every thing was arranged properly No hastle and friendly service. Definatley recomend them again again

Rated 5 out of 5 stars

Salam had a chance to Saudi for umrah with umrah packages uk ltd and had a great experience and arranging to go again in August 2025 highly recommended

Rated 5 out of 5 stars

We used this service in January everything was so good and great alhamduliallah

Rated 5 out of 5 stars

My Umrah journey with Umrah Packages UK was truly a beautiful and stress-free experience from start to finish. The service was excellent throughout. From the moment we booked, the team stayed i... See more

Rated 5 out of 5 stars

We recently completed Umrah journey using this company and I can confidently say that it exceeded all our expectations. From beginning to end, everything was organized with exceptional care, professio... See more

Rated 5 out of 5 stars

Brother Ahmed was very professional and proficient in his service, I wouldn’t recommend anyone else but him.

Rated 5 out of 5 stars

Service is very good and they are honest as well. We find it helpful.

Rated 5 out of 5 stars

Last year i used this company and they delivered a 5 star package , experience was absolutely amazing , everything was done according to package , hotels and transfers were all accurate on time , i wo... See more

Rated 5 out of 5 stars

This company supported us from start to finish, with clear communication and flexibility! I couldn’t recommend them more!

Rated 5 out of 5 stars

The customer service is excellent. Staff are friendly and listen to the customer to tailor a perfect package. The prices are transparent and very competitive. Would definitely recommend

Rated 5 out of 5 stars

Alhamdulillah, my Umrah experience with Umrah Package was excellent. I travelled only with my daughter, and from start to finish the journey was smooth, well organised, and stress-free. The hotel... See more


Company details

  1. Travel Agency

Written by the company

Welcome to the official Trustpilot review page for umrahpackagesuk.com, one of the UK’s leading Umrah travel service providers. We are dedicated to helping Muslims from all over the United Kingdom fulfill their religious obligation with ease, comfort, and peace of mind. With years of experience in organizing Umrah pilgrimages, we offer a variety of tailor-made packages that suit all budgets — from economy to 5-star luxury. Our Umrah packages include visa assistance, return flights, hotel accommodation near Haram in Makkah and Madinah, and ground transportation. Whether you are traveling solo, with family, or in a group, we provide complete guidance and round-the-clock customer support to ensure your journey is smooth and spiritually uplifting. At UmrahPackagesUK.com, we take great pride in our reputation for honesty, transparency, and personalized service. Every pilgrim is important to us, and we strive to offer a hassle-free, memorable experience from the moment you book to your safe return home. We welcome all customers to leave honest feedback about their journey with us. Your reviews not only help us improve but also assist others in choosing a trusted Umrah service. Have you performed Umrah with us? Please share your experience here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

47 reviews

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Rated 5 out of 5 stars

If you’re planning on booking your…

If you’re planning on booking your umrah trip with Ahmad, then go ahead because I 100% recommend. I’ve just come back from umrah with my husband and alhamdullilah he made it so so smooth. He organised everything perfectly and found us all the best and cheapest deals. I would 100% book with him again.

30 June 2025
Unprompted review
Umrah Packages UK logo

Reply from Umrah Packages UK

Thank you so much for your lovely feedback! We’re really happy to hear that you and your husband had a smooth and memorable Umrah experience. It means a lot to us that everything went well and you were happy with the arrangements.

Ahmad always tries his best to find the right deals and make sure everything is taken care of — so it’s great to know it made a difference for you.

We truly appreciate your recommendation, and In Sha Allah we’d love to help you again whenever you plan your next trip. May Allah accept your Umrah and reward you both. Ameen.

Rated 5 out of 5 stars

Best Ummrah package I ever used

Best Ummrah package I ever used, every thing was according to plan the hotel plus airport transfer taxis to the hotel and Ahmed was contacting me while we are in ummrah just incase if I need anything help.. I will definitely recommend this reliable Ummrah package ..

11 February 2025
Unprompted review
Umrah Packages UK logo

Reply from Umrah Packages UK

Thank you so much for your kind words and for sharing your experience! We're truly happy to hear that everything went smoothly. It was a pleasure to assist you during your Umrah.

Rated 5 out of 5 stars

Alhamdulilah

Alhamdulilah, i performed umrah last year with Umrah Packages Uk ltd and the experience was outstanding. Brother Ahmed was very helpful from start till end. He organized and planned everything professionally. I am so satisfied with all services especially transport and hotel accommodation on time which was very near to haram. I recommend brother Ahmed and Umrah Packages Uk ltd. May ALLAH reward him.

28 September 2024
Unprompted review
Umrah Packages UK logo

Reply from Umrah Packages UK

Alhamdulillah, thank you so much for your beautiful review and kind words. We're truly grateful to have been a part of your Umrah journey, and it brings us so much joy to hear that you were satisfied with the entire experience.

Rated 5 out of 5 stars

10* service

I had the privilege of performing Umrah recently through Brother Ahmed who made the whole process extremely easy and comfortable.

Though we have heard horror stories of companies being fraudulent in this field along with poor service standards, Brother Ahmed and his company are the absolute opposite.

From the outset, he put me at ease and worked with me every step of the way to make sure I got the “tailored” package I required. This was key in my decision to proceed with him.

To add, Brother Ahmed provides a thorough service and does not forget you after booking your package- if anything the follow up and post sales service is also 5*.

I have and will continue to recommend him now to all future visitors inshallah as I know all of his clients are in safe hands mashallah.

Thank you again brother and look forward to booking with you again soon.

12 May 2025
Unprompted review
Umrah Packages UK logo

Reply from Umrah Packages UK

Jazak Allah khair for your heartfelt review and for putting your trust in us. It truly means a lot to hear that your experience was smooth, tailored to your needs, and reassuring from start to finish. We understand how important peace of mind is when planning such a sacred journey, and we're humbled to know that we could provide that for you.

Your kind words and recommendations are deeply appreciated. May Allah accept your Umrah and bless you always. We look forward to helping you again whenever you're ready for your next visit, in sha Allah.

Rated 5 out of 5 stars

Alhamdulillah

Alhamdulillah, I had the honor of performing Umrah recently with the help of Mr Ahmed and Umrah packages uk and I am truly thankful for the exceptional service and dedication they showed throughout the journey.

From the first interaction, the communication was clear and prompt. Ahmed was incredibly patient, answering all our questions and guiding us step-by-step through the booking, visa application, and preparation process. The package was well-organized and transparent with no hidden costs, which gave us peace of mind. This journey was a deeply spiritual and emotional one, and I am sincerely grateful to umrah packages uk for making it smooth, meaningful, and memorable. I would absolutely recommend them to anyone considering Umrah. May Allah SWT reward them for helping us fulfill this beautiful act of worship.

13 June 2025
Unprompted review
Umrah Packages UK logo

Reply from Umrah Packages UK

Alhamdulillah, thank you so much for your thoughtful and generous feedback. It was truly our honour to assist you in your Umrah journey, and we’re so pleased to hear that everything went smoothly for you.
May Allah accept your Umrah, reward you for your kind dua, and bless you and your family with more opportunities to visit His sacred house again, in sha Allah.

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