Umrah Packages UK Reviews 47

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the personalized one-to-one communication during trip arrangements and throughout the journey. Many commend the staff for their exceptional helpfulness, professionalism, and understanding, especially when accommodating special needs or changes to plans. The booking process is frequently described as smooth, transparent, and stress-free, with many appreciating the company's ability to fulfill requests and provide reliable services for their holidays. Some people were dissatisfied with this company, specifically mentioning negative experiences with certain booking agencies. These reviewers advise caution when selecting third-party travel companies for specific types of trips.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent communication,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, care, and... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers report excellent and smooth Umrah... See more

Booking process

People report positive experiences with the booking process. Customers praise the team's constant... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the excellent level of customer... See more

Based on these reviews

Rated 5 out of 5 stars

Personalised service provided, one to one communication during the trip arrangements and during the trip it self, Ensured our hotels received us as honoured gusts at both Makkah and Madinah,... See more

Company replied

Rated 5 out of 5 stars

Excellent service very helpful I. Stuck in immigration and they help on the spot even it’s no concern with them but Grt work by mr Ahmed I strongly recommend everyone he is very trustworthy relia... See more

Rated 5 out of 5 stars

Fantastic service and communication from the brothers. They were patient and understanding during my initial booking as I had to keep changing the dates. They were able fulfill all my requests and... See more

Rated 5 out of 5 stars

If you’re planning on booking your umrah trip with Ahmad, then go ahead because I 100% recommend. I’ve just come back from umrah with my husband and alhamdullilah he made it so so smooth. He organised... See more

Company replied

Rated 5 out of 5 stars

I’ve had an excellent experience with Umrah Packages Ltd. They are extremely professional and always go above and beyond to provide the best service. Every time I’ve booked with them, they’ve given me... See more

Rated 5 out of 5 stars

Absolutely amazing. This guy has sorted out our umrah trip 2 times already and now going for the 3rd time. This time he has done a package for us for 17 people. No messing around. Contacted him 3 day... See more

Rated 5 out of 5 stars

I had an excellent experience with Ahmad bhai (Umrah packages uk)while booking my Umrah tickets. Despite the very short notice, they managed everything quickly and efficiently. The price was very reas... See more

Company replied

Rated 5 out of 5 stars

This is My Second Umrah Travel with this Company, Last Trip Was in February This same Year - enjoyed very much - so much so we booked twice in the same Year - this Time with a family of 7,... See more

Rated 5 out of 5 stars

Been dealing with Ahmed and this is the second time I've booked with him. Sorted everything out for us and the whole family, will definitely be using him again in the future insha Allah. Fantastic he... See more

Rated 5 out of 5 stars

Brilliant Service all round for the family, hotels were solid and close to the masjid, very happy with this and would book again with this agency.

Rated 5 out of 5 stars

This is by far the best Umrah company I have used and found to be very efficient and friendly and everything they have said has come to be good. Alhamdulilah would recommend them all the time to a... See more

Rated 5 out of 5 stars

I had an excellent experience with this company. Last year (2024) I traveled to KSA with my family for Umrah and all of my travel arrangements were done by this company. I was so amazed and surprised... See more

Rated 5 out of 5 stars

I had the privilege of performing Umrah recently through Brother Ahmed who made the whole process extremely easy and comfortable. Though we have heard horror stories of companies being frau... See more

Company replied

Rated 5 out of 5 stars

Alhamdulilah, i performed umrah last year with Umrah Packages Uk ltd and the experience was outstanding. Brother Ahmed was very helpful from start till end. He organized and planned everything profess... See more

Company replied

Rated 5 out of 5 stars

I recently completed my Umrah from, 28th November to 3rd December, and I booked through Umrah Packages and Tours. Their service was truly second to none. From the moment we arrived, they s... See more

Rated 5 out of 5 stars

I travelled for Umrah in November 2023 and had an amazing experience with this company. Everything was organised to the highest standard – from the very informative Ziyarat tour, which gave great insi... See more

Rated 5 out of 5 stars

Excellent customer service level by Ahmad at Umrah Packages Uk. My family was provided with the best cheapest and perfect deal with everything, including flights, transport hotels, and visas. I would... See more

Rated 5 out of 5 stars

All praise is due to Allah alone, and all blessings are from Him. We travelled for Umrah with five children, my wife, and my disabled mother, and Umrah Packages UK handled everything wit... See more

Rated 5 out of 5 stars

Best Ummrah package I ever used, every thing was according to plan the hotel plus airport transfer taxis to the hotel and Ahmed was contacting me while we are in ummrah just incase if I need anything... See more

Company replied

Rated 5 out of 5 stars

Great service by M Ahmad. He and his team are always available and go the extra mile to ensure everything is smooth as possible. I will be booking again!

Rated 5 out of 5 stars

Writing on behalf of my grandma who was a wheelchair user during umrah and has said how efficient this company was, everything from start to finish was professional and amazing. The communication as w... See more

Rated 5 out of 5 stars

Bismillah. As-salamu alaykum. I booked my Umrah and Bangladesh trip with Umrah Packages UK LTD in November 2025 after a recommendation from a colleague. From the very first conversatio... See more

Rated 5 out of 5 stars

This is our first umrah we were going as 3 separate families with children, 13 people in total, ahmed is very patient and understanding particularly because we were undecided which airline to t... See more

Rated 5 out of 5 stars

Alhamdulillah, I had the honor of performing Umrah recently with the help of Mr Ahmed and Umrah packages uk and I am truly thankful for the exceptional service and dedication they showed throughout... See more

Company replied

Rated 5 out of 5 stars

The service from start to finish was fantastic we had the best hotels and all transports were good.

Rated 5 out of 5 stars

Every thing was arranged properly No hastle and friendly service. Definatley recomend them again again

Rated 5 out of 5 stars

Salam had a chance to Saudi for umrah with umrah packages uk ltd and had a great experience and arranging to go again in August 2025 highly recommended

Rated 5 out of 5 stars

We used this service in January everything was so good and great alhamduliallah

Rated 5 out of 5 stars

My Umrah journey with Umrah Packages UK was truly a beautiful and stress-free experience from start to finish. The service was excellent throughout. From the moment we booked, the team stayed i... See more

Rated 5 out of 5 stars

We recently completed Umrah journey using this company and I can confidently say that it exceeded all our expectations. From beginning to end, everything was organized with exceptional care, professio... See more

Rated 5 out of 5 stars

Brother Ahmed was very professional and proficient in his service, I wouldn’t recommend anyone else but him.

Rated 5 out of 5 stars

Service is very good and they are honest as well. We find it helpful.

Rated 5 out of 5 stars

Last year i used this company and they delivered a 5 star package , experience was absolutely amazing , everything was done according to package , hotels and transfers were all accurate on time , i wo... See more

Rated 5 out of 5 stars

This company supported us from start to finish, with clear communication and flexibility! I couldn’t recommend them more!

Rated 5 out of 5 stars

The customer service is excellent. Staff are friendly and listen to the customer to tailor a perfect package. The prices are transparent and very competitive. Would definitely recommend

Rated 5 out of 5 stars

Alhamdulillah, my Umrah experience with Umrah Package was excellent. I travelled only with my daughter, and from start to finish the journey was smooth, well organised, and stress-free. The hotel... See more


Company details

  1. Travel Agency

Written by the company

Welcome to the official Trustpilot review page for umrahpackagesuk.com, one of the UK’s leading Umrah travel service providers. We are dedicated to helping Muslims from all over the United Kingdom fulfill their religious obligation with ease, comfort, and peace of mind. With years of experience in organizing Umrah pilgrimages, we offer a variety of tailor-made packages that suit all budgets — from economy to 5-star luxury. Our Umrah packages include visa assistance, return flights, hotel accommodation near Haram in Makkah and Madinah, and ground transportation. Whether you are traveling solo, with family, or in a group, we provide complete guidance and round-the-clock customer support to ensure your journey is smooth and spiritually uplifting. At UmrahPackagesUK.com, we take great pride in our reputation for honesty, transparency, and personalized service. Every pilgrim is important to us, and we strive to offer a hassle-free, memorable experience from the moment you book to your safe return home. We welcome all customers to leave honest feedback about their journey with us. Your reviews not only help us improve but also assist others in choosing a trusted Umrah service. Have you performed Umrah with us? Please share your experience here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

47 reviews

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Rated 5 out of 5 stars

I recently completed my Umrah from

I recently completed my Umrah from, 28th November to 3rd December, and I booked through Umrah Packages and Tours. Their service was truly second to none.

From the moment we arrived, they stayed in constant contact through WhatsApp, sending regular updates about our transport. The Umrah cab service was always on time, and the real-time location tracking gave us complete peace of mind.

The hotels provided were excellent— both in Makkah and Madinah — and were only a few minutes’ walk from Al-Haram, which made everything so convenient.

They also assigned one of their agents to support us throughout the trip. Having someone available at all times was incredibly reassuring, especially as this was my first time travelling for Umrah. It genuinely gave me peace of mind.

At just 19 years old, they helped make my first Umrah experience truly special. I am extremely grateful for their professionalism and care.

I would 100% recommend Umrah Packages and Tours to all my friends and family, InshaAllah.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Quality of Service

Brother Ahmed was very professional and proficient in his service, I wouldn’t recommend anyone else but him.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Umrah November 2025

We recently completed Umrah journey using this company and I can confidently say that it exceeded all our expectations. From beginning to end, everything was organized with exceptional care, professionalism, and sincerity. The transportation was amazing throughout the journey.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service and communication

Fantastic service and communication from the brothers. They were patient and understanding during my initial booking as I had to keep changing the dates. They were able fulfill all my requests and covered me with full insurance for my trip.

If I ever had any issues, they were easy to contact and quick to advise on what steps I should take. They really made my first Ummrah easy and a breeze.

I look forward to booking my next trip with them soon!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Great service by M Ahmad. He and his team are always available and go the extra mile to ensure everything is smooth as possible. I will be booking again!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service very helpful

Excellent service very helpful
I. Stuck in immigration and they help on the spot even it’s no concern with them but Grt work by mr Ahmed
I strongly recommend everyone he is very trustworthy reliable honest and very professional in his work always use umra package uk
Always use

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer Service Great Experience

Excellent customer service level by Ahmad at Umrah Packages Uk. My family was provided with the best cheapest and perfect deal with everything, including flights, transport hotels, and visas. I would definitely recommend Umrah Packages Uk 💯 thank you for making our Perfect Umrah .Also special mention to Mr Ahmad for his kindness and polite professional attitude. Inshallah we will be using Umrah Packages UK again and will be recommending to all my friends and family.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience- HIGHLY RECOMMENDED

I had an excellent experience with this company. Last year (2024) I traveled to KSA with my family for Umrah and all of my travel arrangements were done by this company. I was so amazed and surprised that it was so simple and easy and you don’t have to worry about anything. I would highly recommend this company and would use them again next time Inshallah .
Dr. Azhar

14 December 2024
Unprompted review
Rated 5 out of 5 stars

I’ve had an excellent experience with…

I’ve had an excellent experience with Umrah Packages Ltd. They are extremely professional and always go above and beyond to provide the best service. Every time I’ve booked with them, they’ve given me the best deal without compromising on quality. The whole process is smooth, transparent, and stress-free, which makes such an important journey even more special. I highly recommend them to anyone looking for reliable and trustworthy Umrah services.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Best Umrah Experience - Highly Recommend

I travelled for Umrah in November 2023 and had an amazing experience with this company. Everything was organised to the highest standard – from the very informative Ziyarat tour, which gave great insight and meaning to the holy sites, to the seamless transport services that made travelling stress-free. The hotels recommended were lovely, comfortable, and in excellent locations. The whole journey was smooth from start to finish, and I felt well taken care of at every step. I would highly recommend this service to anyone planning their Umrah. Due to the company's fantastic services I am using them again for my upcoming trip in November this year.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Last year i used this company and they…

Last year i used this company and they delivered a 5 star package , experience was absolutely amazing , everything was done according to package , hotels and transfers were all accurate on time , i would definitely use this company again

5 December 2024
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Ahmad bhai (Umrah packages uk)while booking my Umrah tickets. Despite the very short notice, they managed everything quickly and efficiently. The price was very reasonable, especially considering how last-minute the request was. They understood exactly what I needed and delivered the tickets just as I wished. I’m truly happy with the service and would highly recommend them to anyone planning Umrah or any travel arrangements. Thank you for making this process so smooth and stress-free!

17 January 2025
Unprompted review
Umrah Packages UK logo

Reply from Umrah Packages UK

Jazak Allah khair for your kind words! I’m really glad we could help you on such short notice and that you were happy with the service. May Allah accept your Umrah, and I look forward to assisting you again in sha Allah!

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