UltraVPN Reviews 771

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

As many people here, I had the exact same thing happening to me. I stopped my subscription a year ago. Then last week out of the blue, they took 180€ from my bank account. Indeed the customer se... See more

Company replied

Rated 3 out of 5 stars

What a scam! They apparently subscribed me 2 years ago and now, out of the blue, charged me for nearly 200 USD. Edit: After sending the complaint, they acted fast and fair, and initiated the refun... See more

Company replied

Rated 4 out of 5 stars

Two issues: 1) too many attempt to divert (Push Now etc), whether ads or not - all of which my computer security is blocking malicious material from. Your site doesn't feel very safe. 2) I'm a big fa... See more

Rated 1 out of 5 stars

I paid 2 years ago to try them out. I used it for 1 week, and then forgot about it. They then try and deduct a huge deduction for the next 2 years. I contacted them and told them I am not using the se... See more

Company replied

Company details

  1. VPN Service
  2. Internet Service Provider

About UltraVPN

Written by the company

About Us:

UltraVPN offers the best synthesis of benefits, value, and cost. Our service helps millions of global online users who want privacy protection and access to IP-restricted content by offering fast and dependable service for their desktop, laptop, and/or mobile devices. Unlike VPN services that rely on virtual servers, we ensure optimal performance by using 830+bare metal servers in 125 locations worldwide.

Additional Features:

  • Up to 5 unique users with up to 5 device connections each.
  • Available for Windows, Mac, iOS, Android, Linux, Smart TV, Routers, and Chrome.
  • 830+ bare metal servers in 125 locations.
  • 24/7 live chat and email support from our Customer Service team.
  • ULTRAVPN Premium uses Hydra, a proprietary protocol awarded for reliability and speed, but users can connect to other protocols like OpenVPN and IPSec, too.
  • SmartVPN allows users to select apps and domains to bypass the VPN.

Dark Web Scan

Dark Web Scan keeps user information safe even across the dark web by searching, tracking, and notifying users of anything that could compromise their security.

PassWatch Password Manager

PassWatch safely stores user log-ins and account information while automatically generating new and secure passwords to protect data and prevent unwanted access from hackers and identity thieves.

30-day Money Back Guarantee:

Your satisfaction is our top priority. If you decide during the first 30 days, that our service is not the product for you, we'll refund your subscription fees in full.

About UltraVPN:

UltraVPN blocks third-party tracking to give you unrestricted access to sites like Facebook, Snapchat, YouTube, Skype, and any site or service that may be censored or blocked according to geolocation or online activity. With unlimited bandwidth, you can access all your favorite content — like games, live sports, and streaming sites from any device, anywhere—at blazing-fast speeds. Stream and download your favorite movies and shows worldwide on Netflix, YouTube, Prime, Disney+, and more.



Contact info

2.7

Poor

TrustScore 2.5 out of 5

771 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great

Great ease of connecting and disconnecting. low cost for access. Great barrier to malware, scams and theft.

11 January 2021
Rated 2 out of 5 stars

If you are using this only on a desktop…

If you are using this only on a desktop it works great but don't plan on relying on the vpn to connect to any servers if you use any other type of streaming device. It seems to get stuck trying to connect and I can only seem to this to work with android if I uninstall and then reinstall each time I want to use it. I recommend everyone to look elsewhere for a reliable VPN

30 December 2020
Rated 1 out of 5 stars

It's a SCAM.

It's a SCAM.
Signed up to use with fire stick but couldn't log in.
Contacted them and they said fire stick wasn't supported (what's it doing on the app store then??)
They agreed to cancel and refund "I will get an email in a few days to confirm" - That email never came.
Called them to sort it out and they claim they can't find my account to process the refund - Despite me being able to log in to the account no problem.
On my 6th call to them now and each one so far has been interrupted by them putting me on mute or hold without warning and leaving it there or simply hanging up abruptly. Don't give them your money, you won't get anything for it and the money back guarantee is laughable!

**UPDATE** - They've emailed me to say i have somehow got in touch with the wrong company (i haven't) but then advised me to follow a link to someone else to process my refund request. Here's the kicker - the link takes me straight back to the same place i sent my first request! These guys really don't have a clue what they're doing.

28 December 2020
Unprompted review
Rated 1 out of 5 stars

Worst app for VPN ever, even worse service

Worst app forVPN ever. Does not work on Android. When contacting service, they waiteda long time to come back. I cannot get my money back since it's been longet than 30 days. Lost 40 euros for nothing. Bad app, worse service. Will never recommend.

27 December 2020
Unprompted review
Rated 2 out of 5 stars

Useless software

This doesn't work for me. I travel a lot and work from my laptop so I need to be recognised as being in my home country. However, most of the regular sites that I visit whilst outside of my home country do not recognise me as virtually connected to my home country.

Whilst UltraVPN have tried to be helpful with advice on how to overcome this and I have given them the information requested with examples of my issues, they keep asking me the same questions. For me it is evident that UtraVPN does not work and is a waste of time and money. I have wasted three days now trying to get this useless piece of software to work. It clearly does not do what it says on the box!

27 December 2020
Unprompted review

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