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Ulike Reviews 795

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effectiveness, noting significant hair reduction and smoother skin with consistent use. Many appreciate the high quality of the device, its comfortable and painless operation, often highlighting the cooling feature as a key benefit. The user experience is frequently described as easy and convenient for at-home use, saving time and money compared to salon treatments. Reviewers also commend the excellent customer service, citing prompt responses and helpful support. However, some customers were dissatisfied with the product's performance, reporting no change in hair growth even after consistent use. A few also experienced issues with the device malfunctioning or found the return and refund process to be frustrating and poorly handled by customer service.

What people talk about most

Product

People report positive experiences with the product, often praising its effectiveness in reducing hair growth... See more

Quality

Customers consistently note positive experiences with quality, praising the product as high-end, well-made,... See more

User experience

Consumers find the user experience to be positive, highlighting the device's ease of use, comfort, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the team's efficiency,... See more

Value for money

Reviewers mention positive feedback about value for money. Many customers feel the product is worth the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been using the Ulike A10 for a little over a year now, and I’m genuinely happy with the results. At first, I wasn’t sure if an at-home IPL device would really work, but with consistent use, I not... See more

Company replied

Rated 4 out of 5 stars

I have had my IPL device for a while now. I love that it was cost effective (way less than paying for repeat laser appointments), that it doesn’t hurt to use (for me anyway) and that it is effective... See more

Rated 4 out of 5 stars

Ulike is very comfortable to use, and completely painless for me. I have not gotten around to using it consistently, however which is why I am rating 4 stars instead of 5, simply because I am not sur... See more

Company replied

Rated 4 out of 5 stars

The Ulike device I purchased worked well at first, but after two weeks it stopped working. I understand that this may have been due to a manufacturing defect, which is beyond our control. Thank you fo... See more

Company replied


Company details

  1. Hair Removal Service
  2. Cosmetic Dentist

Written by the company

About Ulike Founded in 2013, Ulike is one of the leading providers of home beauty devices, selling over 4 million units in 17 countries worldwide. We are determined to solve the hair removal problems of women worldwide. We believe everyone should be able to remove their unwanted body hair wherever and whenever they want. This is why we've developed portable, professional, and pain-free laser hair removal devices designed to give you a salon-grade experience in the comfort of your home (or hotel room!). R&D is at the core of who we are, and we invest at least 30% of our yearly profits into developing hair removal technology. For example, our latest innovative Sapphire Ice-Cooling patent technology is a triple temperature control cooling system designed to significantly remove pain reduce common side effects. Our handsets guarantee results in only 4-6 weeks, as opposed to the 8-week industry standard making Ulike a safe, convenient, and efficient hair removal choice. Our Vision Ulike aims to solve the problems during and after the hair removal process so that our customers can complete their hair removal in their own homes and not just in the beauty salons while lowering the overall cost. Want to know more? Feel free to contact us at support@ulikeglobal.com Our Work The Rose series is the 5th generation of Ulike products. Through extensive investments in R&D and offline product testing, we constantly upgrade the product design, improving consumers' experience with every upgrade. From the prototype where it was only possible to accomplish hair removal to the 2nd generation that reduced skin heating, to the 4th generation that's free from pain to the skin with Ice-Cooling technology, the 6th generation of the Rose series is an innovative combination of all our efforts since the beginning. As our technology continues to progress, Ulike's product will enable beauty salon-grade hair removal for women and men in the comfort of their own homes.

Ulike's 100-Day 100% Money-Back Guarantee

Ulike's 100-Day 100% Money-Back Guarantee

Ulike's 100-Day 100% Money-Back Guarantee
At Ulike, your satisfaction is our top priority. That's why we are proud to offer a 100-day hair-free money-back guarantee when you purchase any Ulike IPL device. If, within 100 days of purchase, you are not satisfied with the product or the results, you may return it for a full refund. To ensure a fair application of the return policy, we suggest users to follow the recommended usage stated in the manual for at least one month before submitting a return request. After about a month, users should see a noticeable reduction in hair growth. We also recommend extending your personal trial period to the full 100 days, as all individuals are different and it may take a longer period of time to see results from the IPL treatment. If the period of use is less than one month or the recommended usage stated in the manual is not followed, the return policy is considered void. In addition, please note that IPL may not be effective for every individual depending on their hair color and skin tone. Therefore, we recommend that everyone review the suitability chart on our official website before purchasing. If you have any concerns or questions about IPL, our products, or anything else, please do not hesitate to contact our customer service team at support@ulikeglobal.com.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

795 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Yes, it works!

Ive had the Ulike for nearly a year now and I can honestly say its been worth every penny. Its easy and pain free to use. My legs and bikini line are as smooth as after waxing but without the rash. Customer service is also very quick and friendly, would definitely recommend.

21 July 2025
Unprompted review
Rated 4 out of 5 stars

Outstanding customer service, even if the product didn’t work for me personally

I purchased the Ulike Air 3 IPL hair removal device with high hopes after reading a lot of positive reviews. I used the device consistently and followed the recommended treatment plan, treating my underarms, legs, and bikini area several times per week. Unfortunately, after several weeks of use, I didn’t see the reduction in hair growth that I was hoping for. While the device may work well for others, it simply didn’t deliver noticeable results for me during the 90-day period.

That said, the experience I had with **Ulike’s customer service team** has been excellent from beginning to end. Every representative I interacted with was professional, polite, and genuinely tried to help troubleshoot the issue. They asked thoughtful questions about how I was using the device and made several suggestions to try and improve my results before moving forward with the return process.

When I still didn’t see improvement and requested a refund, they extended the trial period and followed up multiple times to make sure my concerns were being heard. Even after a small delay on my part, they were flexible and worked with me to find a reasonable compromise. In the end, they honored a partial refund that I felt was fair given the circumstances, and I appreciated their willingness to resolve the issue with care and understanding.

While the product itself didn’t work for me, I was genuinely impressed by how Ulike handled the situation. It’s clear they value their customers and are committed to standing behind their service — something that isn’t always guaranteed with online purchases. If you’re considering trying a Ulike product, I think it’s worth it knowing their support team will be there if you need them.

20 July 2025
Unprompted review
Rated 4 out of 5 stars

I have been using my ulike air 10 since…

I have been using my ulike air 10 since December. Consistency is key! Also, repeating the area several times in one session as they recommend is the only way to see real results. I didn't realize I had to do that at first. My bikini area and underarm are stubborn but the hair has decreased a lot. What's there grows slowly and is thinner and sparse. My legs are almost hair free as long as I continue maintenence sessions about one a month. I have taken breaks off and on and there's regrowth but it's been a great tool and I'm happy with my results. There's no way I could spend thousands to get professional laser. Thanks ulike for having great customer service as well!

19 July 2025
Unprompted review
Rated 3 out of 5 stars

Been using this Ulike for a few months

Been using this Ulike for a few months, always after shaving, 2-3 times a week. I’ve got medium skin tone and dark brown hair, did laser before so I’m just trying to touch up small areas. Honestly haven’t seen any change, kinda disappointed… maybe it works better for other people? Anyone with similar skin/hair had better results?

18 July 2025
Unprompted review
Rated 4 out of 5 stars

Have been using ulike air 10 for…

Have been using ulike air 10 for alittle while now and can see a definite improvement with air growth i think the key is to be consistent! However the adaptor overheated tonight and melted still waiting to see if I can get a replacement, but customer service has been good so far.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

No response

I am not sure why I am getting this review to fill out, I emailed a request to talk to someone about my Ulike not working right and have never heard back from anyone. That was about a month or so ago...

16 June 2025
Ulike logo

Reply from Ulike

Dear Candice,

We’re truly sorry to hear about your experience and for the lack of response — that’s certainly not the service we aim to provide.

After checking our records, it appears your message may not have successfully reached our inbox. We sincerely apologize for the inconvenience this has caused.

Please rest assured, a member of our team will be reaching out to you shortly to assist with your Ulike device. We're here to help and will do our best to get this resolved for you as quickly as possible.

Thank you for your patience and for bringing this to our attention.

Ulike Team

Rated 5 out of 5 stars

I was skeptical at first...

I usually do not have much hope in these type of products because they never ever work for me, but I decided to go ahead and give this one a try. I honestly am so happy that I took a chance because it actually works and it isn't painful either. On a pain level scale of 1 - 10 ( in the most sensitive areas and on the highest setting) maybe a 2 at most. I love my Air 10!

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

I received my Ulike Air 10 in just 5 days to Bahrain. The device looks very nice and feels high-quality. I haven’t started using it yet, but I’m very excited to try it. The service was excellent — I got quick and efficient responses from Ulike to all my questions. I’m very happy with the communication and overall experience!

28 June 2025
Unprompted review
Rated 3 out of 5 stars

Make sure you get the right one

I answered an ad for the ulike 2 or Pro, not sure the name. I got ulike 1. Didn't realize it because there was no markings or labels to tell me what I got. Not until later I seen an ad that showed me the difference in the two. I didn't realize in time to exchange it. They gave me $25
off. I already have a 1. Still bummed, make sure you get.what you pay for.

28 June 2024
Ulike logo

Reply from Ulike

Dear Customer,

Thank you for sharing your experience — we completely understand how that could be frustrating.

After reviewing your order, we noticed that the item you received was indeed the Ulike Air 3, and you had later mentioned wanting to purchase the Air 10. It looks like the wrong model may have been added to your cart by mistake.

Our support team has already worked with you to provide a resolution, and we truly appreciate your understanding. If you have any further concerns or need help in the future, we’re always here for you!

The Ulike Team

Rated 5 out of 5 stars

The Ulike Air10 is a game changer

The Ulike Air10 is a game changer! This device really is amazing! It’s so nice to finally be able to do laser hair removal in the privacy of home. Also, the customer support is exceptional! I’ve told everyone they need to get this device ASAP!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

I was very nervous before using this…

I was very nervous before using this but I needed have been. It really is very easy to use and painless. I’m still in Phase 1 currently (almost done the first 4 week period) but my skin is lovely and soft after using the device….would recommend.

2 June 2025
Rated 5 out of 5 stars

Pros & Cons

Pros: Air 10 is well made, high quality.
Used it for more than 6 months now. Still need to shave, but a lot less often. And shaving is easier because hair is thinner and softer.
Cons : If you plan to travel with it, you might wish it was more compact. It's also a bit pricey, considering the technology behind it is no longer new, and there are many similar products at a lower price point.

27 June 2025
Rated 5 out of 5 stars

I purchased the Ulike 3 in February 2023

I purchased the Ulike 3 in February 2023 to prepare for summer. I used it 2-3x a week for several months. I used it on my underarms, legs and bikini area. It's now summer 2025 and I still don't need to shave my underarms or legs. My bikini area is less hairy but still needs trimming. I'm a hairy brunette. Before Ulike, if I would shave my legs in the morning, I would have stubble at 5. It's so nice not having to worry about shaving my legs before I can wear shorts. This is the best purchase I've made ever!

30 June 2024
Rated 5 out of 5 stars

I wish I had this device years ago

I wish I had this device years ago! It has saved me so much money and time with hair removal. I saw results after only 2 uses, and am now at the point where I only need to use it once a month to maintain my results. I highly recommend it for its price point and its effectiveness.

26 June 2024
Rated 4 out of 5 stars

This product works well

This product works well, but hasn't been "permanent". I've had it for a year or so already and used it many times. Still grow hair. However, I just didn't want to use it everyday or every other day because I do have sensitive skin.

25 June 2025

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