Uk Starlink Reviews 

I've had Starlink since September 2021.
My only other source of internet was BT - which delivered ~6mbps download and ~0.7mbps upload.
The experience in rural Oxfordshire has been life changing. Our entire house is networked, with three TV's able to download 4k movies simultaneously and my son able to game his latest favourite. I also have a home office and use Zoom and Teams most days without problem.
Speeds are variable, but I average ~200mbps down and ~25mbps up.
Very few interruptions, most updates are around 4am UK time, so hardly an inconvenience.
Customer service isn't great, although when I've contacted them, I get a response normally within 24hrs. The great thing is that its so simple to set up, so you don't really need their support.
Most frustrations are cause by obstructions, so be warned, if you have tree's make sure your dish has a clear line of sight. An app supplied by Starlink will do this for you. But don't guess. Obstructions will cause disconnects and slow speeds.
Our dish is roof mounted and most are, to guarantee no obstructions.
Those I know in the UK with Starlink have similar speeds and positive experience.
It is costly. Hardware to set up is ~£500 and monthly charges £89. (All uncapped data currently). But when you've no useable internet, cost is a little less sensitive.
If you have fibre or copper with speeds up around 30mbps or more, I wouldn't consider Starlink. Your gain is not sufficient to out way the cost.
As is I said, its literally been lifechanging.

I live in rural Cornwall - 10 minute setup, download usually around 150 can be down to 30-40 occasionally. System went down which I think was a loose ethernet port in bottom of router but within 4 hours Starlink had arranged to ship me refurbished kit from US to replace. Be aware needs ethernet adapter on version 2 to connect into WLAN of existing system to use this

Terrible, downloaded the app to check the availability in my area, showed strong availability so i took the plunge, the idea of 150-300mb was fantastic. how wrong was i.

After 72 hours dealing with virtually impossible customer support i got 0 to 3mb.

Another 3 days passed dealing with a virtual app for support and they sent a new dish. when it arrived same result.

Another 3 days arranging the return. now i have to wait for a refund.

Please read the reviews the product doesn’t work and the support doesn’t work.

Proceed with caution

I live in a fairly remote area with poor broadband. Starlink [although a bit apple in its minimalistic design and contents] has instantly given me a 15MB upload [up from 1MB] and 250mb download [up from 10mb!]

Extremely easy to set up and configure, very happy so far and highly recommend for those in remote areas.

I can also take it to my holiday home abroad as it's covered there! Fantastic

I am on day 8 of no internet now and despite using their 'customer support' chat system online I am no closer to finding out what is wrong, in fact I haven't even had a reply!!

Absolutely non-existent customer service from Starlink, it's shocking. No phone number or email to contact them, I even tried tweeting both Starlink and Elon Musk thinking I would have more success, nothing.

Doesn't matter how good the internet speeds might be when it's working, 8 days of nothing isn't worth it. I would encourage you to AVOID STARLINK AT ALL COSTS. It's really not worth it, especially if you are trying to run a business!!!

I am utterly disgusted with Starlink, who seem to have such disdain for the customers that after two years, there still isn’t any customer service. This, despite dozens of desperate claims on the Internet. Take my word for it, Starlink doesn’t care about you it just wants your money.

I myself have been waiting nearly a week already for any response whatsoever after my system completely died. We have had no internet at all for a week (imagine that). I have threatened legal action and they still haven’t got through to me, so I will be following through on that.

If I were you, unless you don’t need Internet on a daily basis, or any customer service, I definitely wouldn’t go near them with a barge pole. Their limited FAQs seem to have been written by an 8 year old in about 30 minutes. Hopeless. Maybe at sometime in the future if they stop their downright arrogance and actually employ some staff, things might be resolved, but as I have said they haven’t done it yet and it’s not like Elon is short of money is it. Personally i think they’re just sneering down their noses at us.

Additionally the company is registered in the UK and multiple European destinations with one single director, 39 year old LAUREN ASHLEY DREYER an engineer for Starlink who also ‘runs’ Lithuania and others. Must be a very busy person. And the one share of £1 is owned by an Amsterdam Shell company, STARLINK HOLDINGS NETHERLANDS B.V., so that they don’t pay UK tax, or any tax from any jurisdiction for that matter.

This is a highly expensive, supposedly premium, unreliable product, and there are better options. In any case, i barely get more speed than i can on 4G! Find someone else because they do not deserve our business.

As others have said Customer Service is non existent.
My husband had his card details stolen so the bank had to stop the card, I updated payment details online within a week and over 3 months later we are still getting emails to say payment required even though connection was cut shortly after. We've both tried everything to get through to "customer service" but there's no-one there.
We now have a dish which cost a fortune that we can't return. Wasted money.

Terrible. No customer service whatsoever, just a half dozen FAQ’s that might have been written by a teenager in an hour. Speed dropped within a month to under 30M, which is worse than my last supplier, but at three times the cost! Not to mention the up front money for the kit. Totall utter arrogance. Knew i shouldn’t have bought anything from Musk!! Don’t bother.

I have gone to order one of these until I saw the price I cannot believe how expensive this is is I currently run everything in my house from unlimited tethering on my phone I have speed up to 200 mbps for £19 month the price of starlink is ridiculous!

Customer service isn't part of the service. Yes, the internet speed is pretty good when it works. But when something goes wrong there's no support and no apologies. It's like Elon Musk himself has written the playbook. Don't buy into starlink unless you're prepared to pay ££ even if the service isn't working.

11 years with B.T. the best they could ever offer me was 3.5 mbps. Over the past 6 months I have used Starlink and getting an average of 240 mbps. Speed test are difficult to calibrate because of Starlinks satellite systems. Many speed test apps take me to London even though I live in the S.W. of England. If I
use a speed test close to my location I would say 240 mbps is about correct. It took me 10 minutes to set up Starlink once I had unpacked everything. Because of my singular very rural location fibre internet will never be an option unless I personally paid many, many thousands of pounds paying such like as Openreach and digging my own ditches of at least half a mile to my property. Starlink may be expensive for many people but very cost effective for my personal situation.

Recieved equipment today,set everything up as per instructions,only to get message on app,Starlink disconnected ensure your starlink is plugged in.
The only way to contact customer services is online LOL.No contact telephone number??eventually managed to send email waiting on response still no reply.

I have only just received my Starlink receiver and so far it is proving to be a gamechanger.
I run a rural based business which frustratingly I have been trying to connect to broadband services for over a year. In order to run my business I had to resort to setting up my own Point to Point connection from the next village which has provided a reasonably reliable 15mbps connection.
Openreach have visited our business over 8 times in the past 12 months and I am no closer to getting a landline connection than I was a year ago.
Within 5 minutes of opening the Starlink box I was up and running. The setup was the simplest I have ever encountered, plug it in and it was quickly working. What was unbelievable to me was the speeds, over 120mbps download and 20mbps upload with low latency.
It is still early days but so far I have been hugely impressed with Starlink. If these speeds continue I will be certainly be swapping to Starlink for other rural locations. The cost seems high at £89/month, but given the BT offer of £30/month and in some cases receiving less than 8mbps download speeds it makes Starlink look great value.

The internet works well for most of the time, its good value

Had my Starlink installation installed by one of their local experienced engineers. They was able to communicate with me and my parter so arrange installation for not long after the delivery of my equipment which help as i was in need of work internet ASAP.

Very effiecient service

The installation was smooth and professional, Aaron and Lewis were very accommodating. Great service, would use again.

Received kit and set it up within an hour and went from upload of 5Mbps with Plusnet in rural North Devon to over 100 immediately.
Then, next day, dropped to about 4. After checking everything, and relocating dish, still only 4. Put in a query to Starlink and they came back quickly with suggestions to resolve. Problem was a bit of debris in one of the connections, that I removed with a little paintbrush, now speeds back up to 100 Mbps.Very, very impressed with Starlink quality kit and service

First class job in awful weather! Starlink signal is perfect and for the first time in about 20 years, we have credible internet! Thank you UK Starlink.

Excellent service. Very friendly and efficient!

I think this needs to be a review in two parts, so as not to confuse the service with the installer and installation company.
The Starlink Service: wow, we have gone from dial up speeds to an internet service that is, frankly, awesome. Cant praise it enough.

Installation Company : easy to book, great follow up, and friendly staff. Cant ask for more than that.

Installer: James was awesome, went above and beyond what we could have asked, was very patient with us when were were deciding where to put the dish, didn't loose his good humour at all! Service was done brilliantly and he didn't leave until everything was working perfectly. If you have him as your engineer you are in safe hands.