UKSatellite.TV Reviews 

283
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the rapid assistance and dedicated support team for solving any unexpected issues promptly. Many consumers note that questions and inquiries are answered quickly through various channels without experiencing any delay. People also appreciate the remarkably straightforward installation process and the highly dependable overall performance provided every single day. Reviewers deeply value the friendly staff members who constantly go the extra mile to guarantee complete customer satisfaction. Users consistently describe this provider as offering great value and delivering exactly what was initially promised to everyone.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with reliable support and... See more

Response time

Customers had positive experiences with response time, noting that the support team answers promptly and... See more

User experience

Clients share positive opinions on user experience, noting that setup is very easy, installation is simple,... See more

Staff

People report positive experiences with staff, describing the team as a pleasure to deal with and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul, Alex, Federico, and the team are amazing. They close on a Friday at 4.30, but I sumitted my support request at that time because I had an issue with SKY channels, nothing else. Sky Stream boxes... See more

Rated 5 out of 5 stars

Although streaming is the future and the end of satellite dishes is not far away, I signed up for the Sky Stream service with some trepidation, having read several reviews from people who I now know d... See more

Rated 5 out of 5 stars

The service is very good, Information was clear and relevant, set up really easy. The quality of reception is superb, very satisfied. I do think the cost is rather high but that is just me.

Rated 5 out of 5 stars

The initial process of connecting is not straightforward for those of us who are not tech natives, but the instructions provided are clear and the technical help via email was good and prompt. More im... See more


Company details

  1. Telecommunications Service Provider
  2. also in
  3. Hobby Store

Written by the company

UKSatellite.tv is your premier destination for the full Sky TV experience—without the need for a satellite dish. We are specializing in Sky Stream for expats and lovers of UK TV. Whether you're at home or abroad, UKSatellite.tv ensures you never miss out on your favorite shows and sports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(283)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely great

Absolutely great, we could not be happier! Fast, reliable delivery and very attentive customer support, even on weekends!

3 November 2020
Rated 5 out of 5 stars

Impressive! Highly recommended!

I don’t normally do reviews but I’m making an exception as I thought UK Satellite TVs service was great! Very easy ordering process, quick dispatch, very clear and well presented instructions, easy and clear activation page and very quick activation. All very impressive so I’d definitely recommend them!

13 October 2020
Rated 5 out of 5 stars

Rapid and helpful service

The viewing card arrived within 3 days and the internet set-up procedure was straightforward. A telephone hotline is now available and very quickly resolved a minor problem that I had (a mistake on my part when filling in the activation form). Strongly recommended!

22 September 2020
Unprompted review
Rated 5 out of 5 stars

Ok have been with two other company’s…

Ok have been with two other company’s before uk satellite, defiantly 3rd time lucky.
So good to be able to talk to someone, and the e mail gets answered very promptly, helpful and patient.
Thank you all very much xx

5 August 2020
Unprompted review
Rated 5 out of 5 stars

Setting up VPN

Marc could not have been more helpful in the setting up of the VPN connection. He even responded to emails on a Sunday. Hence the 5 star rating.
On the other hand, I find the content of the Sky packages of very poor quality and extremely expensive. I had hoped that VPN would give me BBC iPlayer but I have been disappointed.

3 July 2020
Unprompted review
Rated 4 out of 5 stars

Getting now TV set up in Europe

I ordered now tv in April for viewing British programming while living here in Germany. The ordering Process was pretty easy and the advice from uk satellite was pretty good about telling me what I needed so the advice was good. The only down side is that there is no number for getting advice you have to email. They are good at responding though.

21 May 2020
Unprompted review
Rated 3 out of 5 stars

Working together

UK Satellite have worked with me to resolve the issue which I appreciate. There were some communication difficulties at the outset with some messages apperaing to get lost, leading to mutual frustration.

Given the backdrop of the challenge that the coronavirus pandemic has posed to us all, I am grateful to them for the efforts thay have made to bring this matter to a satisfactory outcome.

18 March 2020
Unprompted review
UKSatellite.TV logo

Reply from UKSatellite.TV

Dear Mike, we all work from home and ALL emails are replied to the same day.
It saddens me that you resort to a one-star review in times like this. You KNOW we are working under much more difficult conditions and we did send out updates on the VPN routers not working. Likewise, all emails are replied to - not by an automated system - but by human beings and that every day of the week. Punching a company in the face like that over a delay in a software update and in times like this? I am speechless! You can return your unit at any time for a full refund.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look