I have used a couple of different companies to deal with flowers for my wife waiting on visa stuff. Yeah the prices are a little high but for dealing with everything for me considering she is in a sm... See more
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Review summary
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They make it very easy for me to send gifts to my friends in Ukraine and give them some much needed happiness. Deliveries are on time even during such a crisis. I'd understand some delays, but they al... See more
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My experience with UGD has always been absolutely amazing. Customer service representatives Angela and Olena are absolutely fantastic and will go out of there way to help you with any inquiries you h... See more
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The delivery went extremely well and on time. The gift of flowers and chocolates were received happily. I unfortunately live in Central Queensland Australia and never got to personally see the items b... See more
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Company details
Written by the company
UkraineGiftDelivery.com helps people around the world send love, care, and happiness to friends and family in Ukraine. Since 2007, we’ve arranged over 28,000 deliveries — from beautiful flowers and gift baskets to heartfelt surprises that brighten someone’s day. 🌸🎁 With a 4.8⭐ customer rating and our 100% Customer Happiness Guarantee, we make sure every gift arrives on time, looks amazing, and feels personal. Our main office is in Vancouver, Canada, and we also have our own local offices in Ukraine, where our dedicated team hand-selects, wraps, and delivers each gift with genuine care — as if it were for our own loved ones. Whether it’s a birthday, a holiday, or just because, we’re here to help you stay close, even from far away.
Contact info
5511 Marine Drive, v7w2r4, West Vancouver, Canada
- 16047291380
- support@ukrainegiftdelivery.com
- ukrainegiftdelivery.com
4.7
Excellent
130 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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The website was easy to navigate and…disappointing delivery time.
The website was easy to navigate and very user friendly. The flowers were beautiful, but not exactly the colors that were requested.
The disappointing part was the delivery. I intentionally ordered the flowers a week in advance (February 11) of the specified delivery date (a 40th birthday on February 17) to give plenty of notice. The address and delivery date were even confirmed with the receiver. Sadly, at 1700 on the delivery date, the flowers had not yet been delivered. My daughter, the receiver contacted the person who confirmed the address/date and then the flowers were delivered 2 hours later after 1900. My daughter was not home to receive the flowers, so they were left with the concierge at her apartment, and she didn't get the flowers until the next day (February 18), a day after her birthday.
It all made us wonder if the flower shop had forgotten about the order until my daughter contacted them.
It was not a very nice surprise for her special birthday after all
17 February 2026
Unprompted review
Reply from Ukraine Gift Delivery
Dear Ronald,
Thank you for taking the time to share your feedback, and thank you again for placing your order early — that was very thoughtful.
Your order was delivered on February 17th, as requested. Due to severe frost and icy road conditions in Kyiv that day, there were significant citywide traffic disruptions which affected delivery timing across the city.
At 4:00 PM, our courier contacted your daughter to confirm delivery between 6:00 and 8:00 PM. At that point, the courier was confident the delivery could be completed within that time window. Your daughter informed us that she was leaving for a restaurant and requested that the bouquet be left with the concierge instead. We followed her instructions accordingly and completed the delivery within the agreed time frame.
Once an order has been delivered and accepted at the recipient’s requested location (such as concierge or security), the delivery is considered successfully completed. The timing of when the recipient personally collects the gift afterward is outside our control and responsibility.
We appreciate your understanding, and our team is always happy to coordinate delivery according to the recipient’s preferences to ensure a smooth and successful completion.
Kind regards,
Olena Volkova
Customer Happiness Manager
Ukraine Gift Delivery
the gift was beautiful and the delivery…
the gift was beautiful and the delivery great
sadly although the email promised the delivery photo I yet to receive any
14 February 2026
Reply from Ukraine Gift Delivery
Dear Frode,
Thank you very much for your review.
We’re pleased to hear that your order was delivered on time. Reliable and punctual service is something we take great pride in.
We truly appreciate your trust and look forward to assisting you again in the future.
Warm regards,
Ukraine Gift Delivery team
I've been getting stuff from UGD for a…
I've been getting stuff from UGD for a few years now and they've always delivered with 1st class treatment.
13 February 2026
Reply from Ukraine Gift Delivery
Dear Kevin,
Thank you very much for your continued trust and loyalty over the years.
It truly means a great deal to us that you’ve consistently had a first-class experience with our service. Long-term customers like you are the foundation of our company, and we’re grateful for the opportunity to help you create special moments time and again.
We look forward to serving you for many more years to come.
Warm regards,
Ukraine Gift Delivery team
Thank you so much I could order online…
Thank you so much I could order online and deliver it to my girlfriend and also the costumer service was very helpful and flexible you can ask for adding additional things very fast answering very friendly and professional. Thank you
15 February 2026
Unprompted review
Reply from Ukraine Gift Delivery
Dear Hamza,
Thank you very much for your kind review.
We’re delighted to hear that your experience ordering online was smooth and that our team was able to assist you quickly and professionally. It’s always our goal to be flexible and responsive, especially when helping create a special surprise for someone important.
We truly appreciate your trust and look forward to assisting you again in the future.
Warm regards,
Ukraine Gift Delivery team
Fantastic gift delivery service
Excellent, prompt service with great communication! Couldn't ask for better service.
11 February 2026
Reply from Ukraine Gift Delivery
Dear Esmond,
Thank you very much for your wonderful review.
We’re delighted to hear that you were pleased with our prompt service and communication. Providing a smooth and reliable experience is always our priority, and your kind words truly mean a lot to our team.
We sincerely appreciate your support and look forward to assisting you again in the future.
Warm regards,
Ukraine Gift Delivery team
Best for gifting to Ukraine
They make it very easy for me to send gifts to my friends in Ukraine and give them some much needed happiness. Deliveries are on time even during such a crisis. I'd understand some delays, but they always deliver by the requested dates. Plenty of options of gifts at all price ranges making each gift feel tailored and all of the gifts my friends received have been high quality. When I have a question customer service responds fast and with all the information I need.
14 February 2026
Unprompted review
Reply from Ukraine Gift Delivery
Dear Kevin,
Thank you sincerely for your generous and detailed review.
It truly means a great deal to us that we can help you bring happiness to your friends in Ukraine, especially during such challenging times. Reliability and on-time delivery are priorities we take very seriously, and your recognition of that effort is deeply appreciated.
We’re also glad to hear that you value the variety and quality of our gifts, as well as the responsiveness of our customer service team. Creating a smooth, trustworthy experience from start to finish is always our goal.
Thank you for your continued trust and support — we look forward to assisting you again whenever you wish to send another meaningful surprise.
Warm regards,
Ukraine Gift Delivery team
Awful service
Awful service. Works with huge delays. First time gift was delivered to the wrong person. Heavily overpriced. Fancy wrapping was just a ribbon.(But cost was $12 at the order and should look like a gift box). Chocolate was very cheap.(Just $2.5 at local stores)
10 February 2026
Unprompted review
Reply from Ukraine Gift Delivery
Thank you for your feedback.
We would like to clarify that this review was left not by the paying customer. The gifts delivered were exactly as selected and approved by the purchaser.
The customer was informed that due to a slight mix-up with the recipient’s phone number, the delivery was made one day later than originally planned.
Gift wrapping was provided complimentary. All items were delivered as ordered, and delivery photos were provided to the customer.
We always strive to ensure our customers are satisfied, and If they have any concerns, we are always here to assist and support them.
Reply from Ukraine Gift Delivery
Thank you so much, Ema! 🌷
We truly appreciate your kind words and are happy to hear you had a perfect experience. It means a lot to our team, and we look forward to helping you send more gifts to Ukraine in the future.
Reply from Ukraine Gift Delivery
Grazie mille, Andrea!
Siamo felici di sapere che hai apprezzato la puntualità e l’efficienza del nostro servizio. È stato un piacere aiutarti e speriamo di servirti di nuovo presto.
Fast, Reliable, and Compassionate
I found this website through a friend and I'm so relieved to know that this team exists. A good friend of mine was struggling without light or power in Kyiv and I needed some way to get her a portable, rechargeable light source quickly. The support team helped me decipher her address, since I'm not from Ukraine, and they connected with my friend to confirm delivery. They were so fast to contact her and I'm incredibly grateful for how quickly they were able to deliver my order. My friend just texted me saying she finally has light in her kitchen. Thank you so much for all your hard work; truly it's a blessing.
25 January 2026
Unprompted review
Reply from Ukraine Gift Delivery
Thank you so much for this incredibly thoughtful review.
We are deeply grateful for your trust and for taking the time to share your experience.
Helping people support their loved ones in Ukraine—especially in situations involving power outages and daily hardships—is exactly why our team does what it does. We’re glad we could assist with the address details, coordinate directly with the recipient, and deliver the light quickly when it was needed most.
Knowing that your friend now has light in her kitchen means a great deal to our entire team. Your kind words are truly motivating, and we’re honored to have been able to help in a small but meaningful way.
Thank you again for your compassion and support.
Happy with my order
23 January 2026
Reply from Ukraine Gift Delivery
Thank you, Maryna!
We’re happy to hear you’re satisfied with your order. Your feedback means a lot to us, and we look forward to helping you again whenever you need to send a gift to Ukraine.
Through some of the worst weather so…
Through some of the worst weather so far this year, Ukraine Gift Delivery, didn't let me down.
15 January 2026
Reply from Ukraine Gift Delivery
Thank you so much, Joe!
We truly appreciate your continued trust and loyalty as a repeat customer. Even through some of the toughest weather conditions, our team does everything possible to make sure deliveries arrive as promised, and we’re glad we didn’t let you down. Your support means a great deal to us, and we’re always happy to assist you again.
GREAT SERVICE CONSIDERING THERE IS A WAR GOING ON!
I sent a friend of mine in Ukraine some flowers for her birthday and they arrived very quickly and were very fresh and the colour was as advertised.
Great company to deal with and would highly recommend
4 January 2026
Reply from Ukraine Gift Delivery
Thank you very much, Phil!
We truly appreciate your understanding and kind words. Delivering fresh, beautiful flowers on time—especially under such challenging circumstances—is something our team works very hard to achieve. We’re glad your friend enjoyed her birthday flowers and that everything arrived as expected. Thank you for your recommendation and for trusting us to deliver in Ukraine.
Great service and communication
Great service and communication, wonderful variety of bouquets and gifts.
14 January 2026
Reply from Ukraine Gift Delivery
Thank you, Muhannad!
We’re glad you enjoyed our service and communication, and that the variety of bouquets and gifts met your expectations. Your feedback is greatly appreciated, and we look forward to helping you again.
allways dependable for delivery and …
allways dependable for delivery and great online backup help to answer any questions
17 January 2026
Unprompted review
Reply from Ukraine Gift Delivery
Thank you, Kevin!
We really appreciate your trust and kind words. Being dependable with deliveries and providing responsive support are top priorities for us, so it’s great to hear that our team has been helpful. We look forward to assisting you again.
Reply from Ukraine Gift Delivery
Thank you, Janelle!
We’re happy to hear you found the site easy to use and appreciated the communication during the preparation of your order. Your feedback means a lot to us, and we look forward to helping you again.
Reply from Ukraine Gift Delivery
Thank you, Svetlana!
We’re delighted to hear you were happy with the service, fast delivery, and quality. Your feedback is truly appreciated, and we look forward to serving you again.
Overall Experience
Overall, the experience was acceptable; however, there are areas that could be improved.
9 January 2026
Reply from Ukraine Gift Delivery
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Regarding the phone call: contacting the recipient prior to delivery is our standard and long-standing delivery procedure. This step is clearly outlined in our delivery policy and is necessary to ensure the delivery can be completed safely and successfully. In Ukraine’s current conditions, recipients often do not open doors to unexpected visitors, and confirming availability in advance is an essential part of reliable service.
We encourage all customers to review our delivery approach before placing an order. Additional details are available here:
https://www.ukrainegiftdelivery.com/blogs/tips-on-gift-giving/to-surprise-or-not-to-surprise
We also acknowledge that the fancy gift wrapping was not provided as expected. This was an error on our side and has been addressed internally. As requested, the wrapping upgrade has already been refunded to your account.
We appreciate your feedback and remain committed to delivering a professional and dependable gifting service across Ukraine.
Reply from Ukraine Gift Delivery
Thank you, Joseph!
We really appreciate your kind words. It’s great to know you were happy with our work, and we look forward to assisting you again.
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