We had a technical problem at our end which the technical team at UK Postbox helped us identify - they went above and beyond what I was expecting. Also, I love the dashboard interface the scanning pos... See more
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Review summary
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What people talk about most
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I don't typically write reviews but have been a customer of UK Postbox for over a year now and I have to commend them for the service they provide. Professional, good communication and quick service... See more
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Well........................ a little delayed over the Easter Holidays but honestly, I think my impatience in getting an address sorted transferred to UKPostbox. In short, super quick in hindsight... See more
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Lisa went out of her way to resolve and assist me in getting my redirected mail. Kept me informed of all the developments of my letter's world tour. So helpful and polite even though I was quite direc... See more
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Company details
Written by the company
Receive and send mail from anywhere in the world using a UK address with UK Postbox’s online mail management platform. Read your post online or forward it internationally. It’s effortless - The Smarter Way to Manage Your Mail
Virtual addresses and online mail management
Written by the company
- Virtual Addresses
- Get a PO Box or virtual street address in major UK cities such as London, Dorset, Glasgow, Edinburgh, Liverpool, Birmingham, and Bristol. Use your virtual address to receive deliveries, sign up for services that require an address, and have a presence in the UK. This option is ideal for individuals who want to protect their home location, don't have a permanent address, live overseas, or need a personal address for business use.
- Business Address Service
- Get a dedicated address for your business to use as the registered office, business trading, directors' service, correspondence and delivery address. Use your address for all inbound and outbound communications, as well as on your stationery and official correspondence. Our business address service provides a cost-effective solution for companies that wish to use something other than their home address or take on the expense of an office location.
- Online Mail Management
- Use our online platform to manage all inbound mail from anywhere worldwide, such as: Mail scanning - View envelope scans or request your letters to be opened and scanned so you can read the contents online, Mail Forwarding - Forward physical mail items to any address across the globe, Parcels - View photos of your parcels online and forward them internationally. Combine multiple parcels into a single consignment to save on shipping costs, Digital store - Save digital copies of your mail in our secure platform to access at a later date and Tags and Folders - Organise stored mail items using tags and folders so it's easier to find what you need.
- Send Letters Online
- Upload a document from anywhere in the world, and we'll post it from the UK on your behalf. Send individual letters or entire marketing mailshots. Remove the need to visit the post office or store stationery. Just let us know what to include and where it's going. If you're overseas and need to send a letter to the UK, our service will speed up the process and help you save on international postage fees. Track your important letters and documents and manage the entire process from your computer or smart device.
- E-retail
- Our UK fulfilment and dropshipping services cater to businesses of all sizes, streamlining the process of selling products within the UK from any location. We offer comprehensive support that covers everything from storage and order fulfilment to international shipping compliance. Items can be stored free for 30 days with a nominal fee thereafter and are inspected upon arrival and before shipping. Our fast fulfilment policy ensures orders placed by 2pm are dispatched the same day. Additional services include packaging, labelling, and handling returns, with each account receiving a free returns address. We also integrate seamlessly with online store platforms such as Shopify, helping manage inventory, orders, and returns through our advanced security-monitored facilities.
- Integrations
- Integrate your physical mail with digital workflows using our comprehensive integration solutions. This service allows individuals and businesses to manage their physical mail remotely through an online platform while syncing seamlessly with popular cloud storage systems such as Google Drive, Dropbox, Microsoft OneDrive, and Evernote. You can automate the handling of mail through integrations with Zapier and Make, connecting to thousands of applications such as Slack, Microsoft Teams, and Salesforce for customised automations.
Contact info
13 Freeland Park, BH16 6FH, Poole, United Kingdom
- customer.services@ukpostbox.com
- ukpostbox.com
4.2
Great
820 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Great customer care
I needed help to add an extra name and the team were very helpful with their advice and guidance to get this done.
14 January 2026
Reply from UK Postbox
Brilliant to hear this, Jonathan!
Glad the team could help you add the extra name and guide you through it — that’s exactly what we’re here for.
Thanks so much for taking the time to share, we really appreciate it!
Thieves
Be careful.
Someone is thief in this company at this address.
Believing this company I had sent my EE parcel including iPhone 17 pro max cosmic orange 512Gb directly to this address from EE in DPD
And you to receive parcel from Ee in dpd you need 4 digit pin which I had given to this company in advance. I thought they are genuine nice people. Now on 18th december at 14:34 guy named Paren received my parcel from uk post box and dpd driver name was Balan, I am attaching photos here in google.
In uk post box app there is an option what you want to do with your parcel such as open and scan, recycle, forward etc.
So never selected open and scan, I chose forward it to another address via dpd and this company forwarded it to address given in London. Today on Saturday 20/12/2025 when parcel received at forwarding address guess what there is no iPhone inside the box; only charger and thief has erased imei number as well.
When parcel was given at uk post box address it was pack. And when received in London (forwarded batch) it was pack, so only people who could have done this is uk post box person who forwarded this batch.
Now what worries me my another iPhone and watch and iPad is coming on Monday to uk post box and I have already given them PIN number to receive parcels.
I have reported it to DPD and EE and police. I hope I get my phone back. I am attaching all evidence.
Here are 2 links of dpd the one received at uk post box and the one received at forwarded address
20 December 2025
Unprompted review
Reply from UK Postbox
Hi Radhika,
Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand how upsetting this situation must be, especially given the value of the items involved.
We take the security of our customers’ parcels extremely seriously. Based on our internal handling records, there is currently no indication that the parcel was opened or tampered with while in our possession. The parcel was received from DPD in sealed condition and was forwarded onward in the same state.
Our team has been in contact with you to request the relevant tracking details, delivery PIN references, and supporting documentation so we can assist with the investigation as efficiently and transparently as possible.
We genuinely hope this matter is resolved quickly and fairly. Please be assured that we remain committed to supporting the investigation in every way we can and will continue to cooperate fully with all parties involved.
Reply from UK Postbox
Thanks so much, C Z’berg!
We’re really glad to hear you’ve had a great experience and that our support team was helpful and efficient — they’ll appreciate the shout-out. Making things simple and running smoothly for our customers is exactly what we aim for.
UK Postbox, amazing service
UK Postbox - great service, prompt communication, was super easy to setup! Florica was amazing and made the process super efficient. Thank you.
16 December 2025
Reply from UK Postbox
Thanks so much for the lovely feedback! We’re really pleased to hear you found the setup easy and the communication prompt. Florica will be delighted to know she helped make the process quick and efficient for you. Thanks again for choosing UK Postbox — it’s great to have you with us.
Subscribed for a couple years now
Subscribed for a couple years now. Literally perfect service every time. Always a human on the end of the messages, and always more attention, care and helpfulness than you expect.
4 December 2025
Reply from UK Postbox
What a lovely review – thank you, Chris!
We’re chuffed to hear you've had a “literally perfect” experience with us over the past couple of years, and that our team’s care and helpfulness have stood out.
Just amazing!
Just amazing!! A fair few hoops to jump through if it mail being redirected for a company, HMRC requirement, but when this was done, received my mail wherever I was in the world. Everything works exactly as it should. Highly recommend them
12 February 2025
Unprompted review
Reply from UK Postbox
Thanks so much for the great review, Jaco!
It’s brilliant to hear that once the initial setup was sorted, your mail reached you wherever you were in the world – just as it should.
We really appreciate the kind words and recommendation, Jaco – thank you!
Great company and their top notch service always really makes my life easier
I don't typically write reviews but have been a customer of UK Postbox for over a year now and I have to commend them for the service they provide. Professional, good communication and quick service when mail arrives, or needs to be stored or forwarded. Their forwarding service can sometimes be a bit pricey, but their fee structure is clear and transparent so it's clear up front what it will cost. Whenever I've had a problem they always respond super quickly and get the issue resolved same-day. Thanks !
28 November 2025
Unprompted review
Reply from UK Postbox
Hi Terrence,
What a lovely review – thank you!
It means a lot that you’ve taken the time to write this, especially as you don’t usually leave reviews. We're so pleased to hear you've been with us for over a year and are happy with the service – from the quick comms and mail handling to the transparency around our fees.
Thanks again for your kind words and continued support
Urgent forwarding was handled perfectly
Urgent forwarding was handled well and responsively
13 November 2025
Reply from UK Postbox
Thanks, David. It’s great to hear your urgent forwarding was handled quickly and smoothly. The team take real care with time-sensitive requests, so your feedback means a lot.
Bad experience with UK Post Box
Bad experience with UK Post Box. Recently, I subscribed to a plan with them for around £12, and then had to pay even more just to open my letters. On top of that, I never received my UTR or any other important mail. And now, when I try to log in, they tell me my account is banned. Honestly, it’s really unprofessional. Be very careful!
12 November 2025
Unprompted review
Reply from UK Postbox
Hi Radia,
I’m really sorry to hear about your experience, and I appreciate you sharing your feedback.
After reviewing your account, we identified the following:
The account was originally set up as a personal account, but the mail we received was addressed to an incorporated company.
When your subscription expired, the account became inactive — this automatically pauses access to mail and related services until it’s renewed.
As part of HMRC’s Money Laundering Regulations (MLR), we’re legally required to verify the identity of any company or business before we can handle/process its mail.
We completely understand that UK regulations can differ from those in other countries, and these verification steps can sometimes feel frustrating. However, they’re a legal requirement we must follow to ensure compliance and protect all customers.
I’m pleased to confirm that your verification has now been completed, your company has been added, and your account has been reactivated, giving you full access to your mail again.
If there’s anything else you’d like help with, please don’t hesitate to contact our compliance team at compliance@ukpostbox.com — we’re happy to assist.
Exceptional Experience with UK Postbox's Efficient and Well-Designed Platform
My experience using UK Postbox was truly excellent, thanks to its exceptional efficiency and well-designed architecture. The platform's outstanding framework made managing my postal needs seamless and stress-free, enhancing my overall experience. SETH SMITH
4 November 2025
Reply from UK Postbox
What a fantastic review to receive – thank you, Seth!
We're so pleased to hear that you found our platform's design and efficiency made managing your post seamless and stress-free. That’s exactly what we aim for.
Thanks again for the kind words, Seth – it really means a lot to the team!
Thieves
Thieves! Scammers!
They happily take your money but don’t scan your mail and ignore messages sent.
I complained on X last month and instantly had 6 letters come through but again, nothing this month.
Issues started in August.
I have screenshots.
27 August 2025
Unprompted review
Reply from UK Postbox
Hi Jade,
We’re genuinely sorry to hear you’ve felt this way, and we completely understand how frustrating it is when your mail doesn’t arrive as expected
Following your reports, our team carried out a full investigation, including sending a tracked and signed-for test letter to your address. This letter successfully travelled through both Royal Mail’s redirection service and our processing system, confirming everything is functioning correctly.
We never ignore messages or delay mail scanning intentionally — we take these matters seriously and aim to resolve them promptly.
If you continue experiencing issues, please contact our support team directly so we can look into it further.
Reply from UK Postbox
Thanks so much for the 5 stars!
Highly recommended - a great option for mail forwarding
Reliable and efficient with great customer service. Any queries I have had regarding my account are always answered very promptly.
When an item of mail arrives and I choose 'open and scan' the opening and scanning is always done very quickly and I like that another notification is sent to advise it's been done.
I also like the fact that there's an option to recycle - better for the environment - and to shred more confidential items.
I haven't used the app but the web interface is intuitive and easy to use.
I was about to set up a physical PO box for mail forwarding before my friend recommended UK postbox - so much better and easier!
22 October 2025
Unprompted review
Reply from UK Postbox
Thanks for the lovely review, Rebecca 🌟
We’re so pleased to hear you’ve found us “reliable and efficient with great customer service” – that really means a lot. It’s brilliant to know the open & scan feature is working well for you and that you’re making good use of the recycling and shredding options too (always a win for the planet 🌍).
Thanks so much for your kind words and support, Rebecca – and please thank your friend for recommending us!
Professional Service
I have been with UK Postbox for over 2 years, They are the most professional people I have ever dealt with and I have been dealing with companies like Cisco. Thank you very much for the services you provide.
15 October 2025
Reply from UK Postbox
Thank you so much for the lovely review, AITE LTD! It really means a lot to hear such kind words, especially from someone with your experience. We’re delighted that you’ve trusted us with your mail for over two years, and to be called “the most professional people” you’ve worked with – especially given your background with companies like Cisco – is truly special. Thanks again for your kind words and continued support.
Professional and Efficient
15 October 2025
Reply from UK Postbox
Thanks, Mr Eves! Really appreciate your kind words. We’re delighted you’ve found our service professional and efficient.
Efficient and helpful company
Efficient and helpful company, with PO Box address set up in less than 24 hours, including some clarification correspondence. Only four stars as I haven't yet used the service, so can't comment on how well it works.
10 October 2025
Reply from UK Postbox
Thanks so much for your review! We’re really pleased to hear you found the setup process quick and straightforward. We hope once you start using the service, it continues to impress you just as much.
Reply from UK Postbox
Thanks so much, Kilian! We really appreciate your kind words, and our feedback means a lot to the team.
Great experience with UK postbox
I had Debbie looking after our application who helped us process everything smoothly and quickly. Highly recommend.
25 September 2025
Reply from UK Postbox
So pleased Debbie was able to guide you through the application and make everything smooth and straightforward.
Thank you for the kind words and the recommendation — it really means a lot
A very good and reliable service i used…
A very good and reliable service i used from 2022 to 2025 whilst living abroad . easy to use , save and shred ! reccommended
25 September 2025
Reply from UK Postbox
Thanks so much, Paul! It’s great to hear you found the service reliable and easy to use while living abroad. We’re really pleased it worked well for you over the years, and we appreciate the recommendation.
I had the pProfessional, clear, and very helpfulleasure of working with…
I had the pleasure of working with Sarah during the verification process of my UK Postbox account. She was extremely helpful, patient, and very professional throughout the entire process.
Even when I misunderstood some of the requirements, Sarah guided me clearly and promptly, which made everything so much easier. Thanks to her support, my account is now successfully opened, and I can move forward with my business.
I truly appreciate her assistance and highly recommend UK Postbox, especially because of the excellent service provided by Sarah.
19 September 2025
Reply from UK Postbox
What a lovely review to read – thank you, Danny!
We're so pleased to hear how Sarah made the verification process smooth and stress-free for you. It’s good to know she was “extremely helpful, patient, and very professional” and that her clear guidance made such a difference when things got a little confusing.
Thanks so much for your kind words and recommendation, Danny – we’ll be sure to pass your praise on to Sarah. We're pleased to be part of your business journey!
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