The Hoxton Mix Reviews 118

Fast mail scanning and reliable registered office service. Authentication code forwarded promptly company incorporated without any issues. Highly recommended for non-UK founders.

Incredibly efficient customer service with excellent online portal and app – the experience couldn't be easier or more reassuring. Worth every penny for a such a quality business address.

Amazing customer service!1 I love this team!

Question addressed very quickly - thanks!

As a service, pretty good. As a business, not so much. I joined in March 2025 as my accountant no longer offered their address for use as my registered company address. Just over a year after joining on the 'Hoxton Mix's Virtual Office Scan Lite (annual saver)' and I have had two 'price adjustments' that cranked the price from £200 to £250. No improvement in service, no reason give, just 'we can do it'. A classic case of a subscription service milking their customers. They clearly realised it's a big chore to change and are making the most of that inertia. Consider yourself warned.

Great support, fast and helpful. Thank You

having the ability to chat with a human is gold! The support was quick and the issue resolved in record time! Well done Hoxton Mix! Keep it up!

Create Customer service and support

I’ve been using Hoxton Mix as a virtual office service for many years, and my experience has consistently been excellent. Everything is handled smoothly and with understated professionalism. The service quality has always met my expectations, and the team manages every detail with care and efficiency. What really stands out is their courteous, professional approach — it’s clear they genuinely value customer satisfaction. I would confidently recommend Hoxton Mix and wouldn’t hesitate to continue using their services in the future.

Outstanding service. Quick to respond. Understanding and would recommend anyone who wants to get a virtual address for their business. This is the best service. Couldn't get better. They approve documentation really quickly and understand your needs. Would highly recommend.

Edit -- the company has resolved this issue. I am leaving the original text below as others might hit it - if you get a subscription via a bank or company formation service like through Tide, when they cancel, it can cause mixups. The initial response wasn't great but after a few escalations, Hoxton Mix have entirely fixed this and restored the service.

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If you pay for an annual subscription and submit a cancellation partway through, they cancel immediately, not at the date of next renewal. This is not standard practice and is deeply unethical, a form of cheating people out of money and making them re-open on a new subscription to get final mail. I don't expect a refund but I also expect that service I've paid for continues.

They also hide behind service providers if you come to them through e.g. Tide. While they obviously control how they react to cancellations, they will try to pretend it's the other party's fault. Again, deeply unethical and trying to extract whatever they can.

The Hoxton Mix is a sleek and modern co-working space offering great flexibility and value. Its virtual office services are fast, reliable, and perfect for small businesses or freelancers needing a professional London address. The customer support team is responsive, and the overall experience is smooth and hassle-free.

Excellent attention and response with clear, precise easy to follow assistance. Thks

Easy to reach out for help. Quick and friendly response

Fast response and very helpful.

Just signed up with the virtual office. What canni say, apart from its very reasonable, no crafty added bits like the other virtual offices. They are quick in answering any issues. So far, I'm very happy, easy to set up.

Setting up a new business can be very challenging. The team at Hoxton Mix are very prompt and helpful and make everything much easier.

The support team is incredibly helpful and genuinely cares about their clients. Any issues are swiftly and professionally resolved. While I don’t want to forget names, Anabelle, Loly and Angelica were always exceptionally quick to respond and solve problems.