I received the wrong item - had to scramble to find something else the day before leaving on our camping trip. So far haven't heard back about how to return the wrongly delivered object and receive... See more
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Company details
- Camping Store
- also in
- RV Supply Store
Written by the company
UK Camping and Leisure is an online retailer with a showroom in Northampton, supplying a wide range of camping, caravan, motorhome and outdoor leisure equipment. We work with leading brands such as Coleman, Fiamma, Isabella, Vango and many more, helping customers find reliable products for holidays, touring and outdoor adventures.
Contact info
Unit 24 Rotherthorpe Crescent, Rothersthorpe Industrial Estate, NN4 8JD, Northampton, United Kingdom
- onlinesales@ukcampingandleisure.co.uk
- ukcampingandleisure.co.uk
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Hasn’t replied to negative reviews
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Good prices and quick delivery
Good prices and quick delivery, just right.
Excellent service throughout
Excellent, easy to use website, ordering. Product delivered quickly. No hassles, and great price.
Easy to order great delivery and…
Easy to order great delivery and arrived quickly and in perfect condition very happy
Brilliant product at a great price and…
Brilliant product at a great price and quick delivery.
Order a 4 burner hob
Order a 4 burner hob. Arrived with the lid batterd and full of dents. Instead of offering to replace they offered a very small discount which we didn't want. Just wanted a proper product. Then told us we would need to pay for the return even though the product was not fit for purpose. We could have bought the same product cheaper but thought this was a reputable company. Clearly not
Easy to use website and quick delivery
Easy to use website and quick delivery. One of the products we bought developed a fault, but the team were very helpful and efficient in responding and resolving the problem.
5 star order with this company
Id like to say how wonderful this company have been with me from first email till last absolutly faultless with dealing with the problem i have had if your looking for any thing camping wise dont look no further by far the best customer service i have ever dealt with faboulous company
Excellent windbreak
Excellent windbreak, very sturdy in a blow, well designed but lightweight and at a great price. Delivered very quickly
Bought one item at a great price and it…
Bought one item at a great price and it was delivered two days later by a courier other than Evri. I was very impressed by the service given and have no complaints at all. 10/10. Bingo spot on dingdong.
I received the wrong item
I received the wrong item - had to scramble to find something else the day before leaving on our camping trip. So far haven't heard back about how to return the wrongly delivered object and receive a refund.
EDIT: the company contacted me shortly after I wrote this review, and they arranged a full refund including free collection of the item (which was very large) from home by the courier. I am now happy with how the situation was resolved
Prompt delivery
I placed an order on Friday and it was delivered on the following Monday, fantastic service. Thank you.
Fantastic Customer Services
Place an order for four items on Sunday,
order received early Tuesday morning.
One item a collapsible laundry basked had some damage, namely a hairline crack on the hard plastic part near the handle.
I contacted customer service and they offered to replace or refund.
Today, Wednesday morning I received a notification to say the replacement has been despatched.
Thanks Lidia and Katy great service!
Excellent service
Excellent service, excellent product and very competitive price. I wouldn’t hesitate to recommend the team at UK Camping and Leisure.
Thank you to all.
Anthony Wilson
Prompt, professional customer service, let down by the courier
I ordered a tent that unfortunately got lost in transit with Evri. To be clear, that part wasn't UK Camping and Leisure's fault, but how they handled it afterwards really was very professional.
Every time I emailed, I had a reply within 24 hours, often much sooner (during the week).
When I flagged that the parcel wasn't moving, they chased Evri directly rather than just pointing me back to the courier.
They kept me updated at each stage, and once it was confirmed lost, they issued a full refund promptly without any argument.
It's a shame the item never arrived, but the way the team communicated and resolved the issue was quick, clear, and genuinely professional throughout. I'd order from them again.
Excellent service from start to finish
Excellent service from start to finish
Purchased a Vango sun canopy for our…
Purchased a Vango sun canopy for our campervan. Both product and customer service excellent. Easy to order and very prompt delivery. Highly recommended.
Excellent all round
Good price, fast service and good customer service.
What purchase I made no purchase at all…
What purchase I made no purchase at all
I no longer own a motor home
So if any payment was made I would appreciate it refunded
Please
Superb transaction
Superb transaction. Wrapping, delivery and speed was beyond expectations. Will use again if needs arise.
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