UK Airport Rides Reviews 

The service has been amazing! After our flight home from Paris to Manchester was cancelled at short notice, we had to fly to Luton instead the next day and had no way of getting home. This is the first time booking with UK Airport Rides and they have really saved us in our hour of need! We weren’t sure how we would get back to Manchester at such short notice but luckily we booked the transfer. Booking was really easy and the driver Raj was waiting for us when we landed. Raj was extremely helpful and we’re so grateful to him for helping us at such short notice. Raj’s attitude was very professional and he was very accommodating to our needs. We would highly recommend this service.

This was the first time we had used an airport taxi transfer service in the UK. Booking was easy, responses to queries prompt and helpful. The driver made contact before arriving and was on time, very helpful and the ride was very smooth, comfortable and safe. The return journey three weeks later was equally as efficient with good contact from the driver who was, once again, helpful and drove very smoothly. The car was clean and comfortable. We were very impressed with the service and will book again for our next airport transfer to Heathrow and back.

I used UK airport rides, they were brilliant. Right on time. A really nice drive. It took us 2 hours to get to the airport, the driver was great and patient for our long trip. It was very comfortable. I highly recommend them. Very happy with the service. Cheers Melissa

Very satisfied with the service I received both to and from Heathrow Airport. My drivers were on time, polite and professional. I would use Airport Rides again. 👍

Great Service!
Arrived ahead of time, Gave us time to load etc. Journey was safe and comfortable, we were 3 adults and 2 infants in their seats. Van was very clean and tidy
Highly Recommend!

I used UK Airport Rides from Heathrow Airport to London.I was happy with their service.I have booked my return journey from Solihull to Heathrow Airport with company for next week as well.I hope the standard of the service will be same as I had for my previous journey. Thank you UK Airport Rides

I always use this company.never let us down.always on time.

We booked taxi for Birmingham, it was smooth journey.driver was on time

Excellent service

I had a booking for heathrow and the driver was very professional. Knew what he was doing and helped us with luggage and everything. Really recommend this company for rides used in advance.

Very nice ride, found the driver almost immediately. They waited our flight delay and border controls.

Best taxi service on time driver professional

Doing excellent.

Journey from T5 Heathrow Airport.
I made a clear request in my booking for an infant seat for my 8 month old baby followed up with an email reminder to the company 1 week prior.

The driver met us at arrivals. He saw my young baby in his pram. He walked us through the airport, into the lift and to the car in the carpark. He started putting our luggage in the car. When my husband and I asked where the baby seat was he said he didn't have one. He said it was not in the booking request notes. May i add that he had parked the cab in a parent and child parking bay so knew we had a small child with us.

I was very upset that he clearly saw my baby at arrivals but did not think to mention at the time that he had no baby seat. He seemed to suggest that we could go with him anyway which is extremely dangerous.

He was very reluctant to do anything to help as he did not see it as his problem.

I called the office who were not helpful. They offered me a £10 refund which considering the cost of this return journey was absolutely insulting.

The driver who was then organised to collect us had a baby seat however by this point my baby was very upset and hungry because we had been at the airport for hours. This driver had also parked in a disabled bay (we are not disabled and he had no badge on display).

Do not use this company.

Avoid like the plague

Book a taxi from Godstone to Gatwick at 2.15 AM for an early flight out of Gatwick on a family holiday using airporttaransfers.com, they sub the job to this shower

2.25 tried calling uk airport rides and no answer- so call the airport transfers emergency number and they confirm they can’t reach the uk airport rides either

Eventually get a call from uk airport rides telling me the driver sticking traffic (at 2.30 am) told to wait 2
Mins while they contact the driver.

Call than back 10
Minutes later , another fob off told them they have 2 mins to call me back 2.45 am call agin to be told the driver took another job and won’t arrive until 3.05 nearly an hour later. Ended up driving and parking in line stay car park at 3x the price

Terrible start tonight holiday - avoid at all costs

Absolutely appalling service.

I was contacted via WhatsApp before my flight and again after landing at Stansted. I followed every instruction, confirmed my location in Zone D, and was repeatedly assured that the driver was on the way. After waiting around 35 minutes in the cold with two young children, I called several times and was continually told the driver would be there in "10 minutes."

Only after all that waiting did they finally call to admit that no driver was coming at all.

This happened at around 3:30am, leaving us stranded outside Stansted Airport with two tired young children and no transport home. I then had to scramble to find another taxi at nearly 4am and pay even more money because they failed to provide the service I'd already paid for.

To make matters worse, the representative offered nothing more than repeated apologies, refused to give me his name, and made no attempt to arrange alternative transport.

This is one of the worst customer service experiences I've ever had. If you value reliability—especially for airport transfers or if you're travelling with children—I would strongly recommend avoiding this company.

DON'T USE THIS COMPANY! BUNCH OF CROOKS! LIED TO US, TOOK OUR MONEY THEN 'SAM' KEPT HANGING UP THE PHONE LEAVING MY FAMILY OUT OF POCKET AND STRANDED AT 4AM WITH 2 SMALL KIDS! AFTER PAYING OVER £200 SAM TELLS US TO JUST GET AN UBER!!!

These people left my family of 2 small kids stranded outside at 4am in the cold after having booked and paid £200 weeks in advance. First they said the the driver was 10mins away, then after 30mins (we had to call them back) they say he's 5mins away. Then after another 20mins we call back and are told that there's no car available! After asking them what was I now to do now with 2 small kids at 4am+ in the cold, and there response was to "book myself an uber" and then hung up. The guy on the phone (Sam) kept putting the phone down and eventually would answer them stay silent after hearing my voice! We ended up having to pay another service £200 just to get home. THESE PEOPLE ARE FRAUDSTERS WHOME I HAVE NOW REPORTED TO TFL!

We booked UK Airport Rides via a third party City Airport Taxi Service. On arrival at our departure airport heading back to Gatwick, we learnt that our flight had been cancelled due to bad weather. City Airport Taxis who booked the pick up with UK Airport Rides refused to refund or rearrange pickup, even though the pick up was the following day 30 hours later than the original scheduled pick up time. The reason given was that notice was given less than 24 hours from time of the original scheduled pick-up. This was a last minute cancellation beyond our control. We called as soon as we heard. We gave 2.5 hours notice before pick up was due. We lost the total booking cost £78.29. NEVER USE CITY AIRPORT TAXI SERVICE OR THEIR PARTNER UK AIRPORT RIDES.