My Tineco carpet cleaner stopped working. Fluid would not pass from the reservoir to the cleaning head. I asked them where I could get it serviced in the UK and they said they have no service options... See more
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My machine has a faulty motor , when I contacted the service team they said it requires repair. They cant offer a repair as tbeir repair services in the UK are currently under negotiation. Therefo... See more
My Tineco floor cleaner arrived very quickly and was extremely easy to to set up. I love my cleaner because it is lightweight but efficient. I have had several floor cleaners in the past, including Dy... See more
This tineco S7 PRO is more powerful and with limited water streak than another big brand that I used before. The machine is light that can be easily moved around the cleaning area. This machine would... See more
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Company details
Written by the company
At Tineco UK, we craft intelligent cleaning tools for homes from London flats to Manchester family houses. Specialising in cordless vacuums and floor cleaners that tackle muddy Cotswold footprints or stubborn Yorkshire pet hair, our iLoop™ sensors and PowerBlade™ technology handle the mess so you don’t have to. With 150,000+ UK customers trusting our durable lithium batteries (50% longer lifespan*) and energy-saving designs, we prove sustainability doesn’t mean compromise. Backed by Which? Magazine recommendations and 2-year warranties, our dedicated professional support team ensures quick spare parts delivery and expert advice. Whether you’re maintaining a city terrace or country cottage, join our community where every innovation starts with real British home experiences – because brilliant cleaning should be effortless, eco-conscious, and genuinely rewarding. Share your story below: we’re committed to evolving with your needs.
Contact info
United Kingdom
- 8081969728
- support.uk@tineco.com
- uk.tineco.com
3.6
Average
60 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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On a positive staff always responded to…
On a positive staff always responded to emails promptly
Negative note
1. Send for repairs and returned with same issue not fixed
2.sent back for re-repair and item was lost in transit for about 4 weeks before it was finally returned this time repaired
3. Have now offered to send me new brushes and filters due to my inconvenience
12 March 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your experience with us. We appreciate your positive note about our staff's prompt email responses. We apologize for the inconvenience you experienced with the repair process and the delay in transit. We understand how frustrating this must have been and are glad that the issue has now been resolved. Your satisfaction is important to us, and we are committed to ensuring a better experience in the future. If you have any further questions or need assistance, please feel free to reach out.
Best regards,
Tineco Customer Service Team
I was a bit dubious about purchasing…
I was a bit dubious about purchasing the S7 Steam but shouldn't have as this product is excellent. It mops and steams and has cleaned our tiles brilliantly.
6 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your experience with the S7 Steam. We understand that making a new purchase can sometimes be a difficult decision, and we are thrilled to hear that the product has exceeded your expectations.
It's wonderful to know that the S7 Steam is effectively mopping and steaming your tiles to your satisfaction. We designed this product with the goal of providing excellent cleaning performance, and your feedback reassures us that we are achieving that goal.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and ensure you continue to have a great experience with our products.
Thank you once again for your trust and support!
Warm regards，
Tineco Customer Service Team
I’m extremely unhappy with my Tineco…
I’m extremely unhappy with my Tineco vacuum. The quality is very poor – it doesn’t perform as advertised, and I’ve had constant issues with it since the beginning. I expected better for the price I paid.
After writing a previous review, the company responded by offering me a small discount just to calm me down. I don’t want a discount or any other compensation – I want my money back. This product is not worth what I paid, and I feel misled.
I wouldn’t recommend this vacuum to anyone. If you’re considering buying it, think twice. Very disappointing experience overall.
9 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for sharing your feedback and we are sorry that you did not have a satisfactory experience with the product and service.
We are sorry to hear about your negative experience. In order to best assist you, please provide us with your contact details via the email sent to you by Trustpilot.
We appreciate your cooperation and will do our best to resolve the issue as quickly as possible.
Thank you for your patience and understanding.
Sincerely,
Tineco Customer Service
Great vacumn mop
Bought the G20 Vacumn mop and it's been amazing. My old one from another brand broke after a good long period so thought I'd try Tineco. The features and ease of use are better and definitely made me buy another one for my mum!
8 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you so much for sharing your positive experience with the G20 Vacuum Mop! We are delighted to hear that you are enjoying its features and ease of use. It’s always rewarding to know that our products are making a difference in our customers' lives.
We are especially thrilled to hear that you chose to purchase another one for your mum. Your trust and recommendation mean the world to us, and we are committed to maintaining the high standards that earned your satisfaction.
If you have any questions or need further assistance, please feel free to reach out. We look forward to serving you and your family in the future.
Thank you once again for your kind words and support!
Best regards,
Tineco Customer Service Team
Go h20 sense floor vaccuum and washer is brilliant !!
I recently purchased a Go h20 sense vaccuum and floor washer and was a bit sceptical that I'd work out how to use it, especially with all its modern clever features. Operating it is suprisingly easy and quiet. After use, removing the various parts that require cleaning is logical, quick and simple. That's exactly what I need. It works well on my laminate flooring as well as tiles, and it feels so good to have the vaccuuming and floor washing done in one go. I'm very happy with my purchase.
8 May 2025
Reply from Tineco UK
Dear Customer,
Thank you for sharing your fantastic experience with the Go H20 Sense Vacuum and Floor Washer! We're delighted to hear that you found it easy to operate and quiet, even with its modern features. It's great to know that the cleaning process, including removing and maintaining parts, is straightforward and efficient for you.
If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support and are here to help!
Best regards,
Tineco Customer Service
TIneco
I've been using a Tineco vacuum for the past few weeks and overall, it's been a game changer for my cleaning routine. The smart features, like the iLoop sensor that detects dirt levels and adjusts suction power accordingly, make it really efficient. I especially love that it vacuums and mops at the same time, which saves a ton of time on hard floors.
Battery life has been solid—enough to clean my entire house on a single charge. The self-cleaning feature is also a standout. It keeps the brush roller and tube cleaner, reducing the amount of manual maintenance.
Overall, I’d definitely recommend Tineco to anyone looking for a smart, time-saving vacuum, especially if you have a lot of hard flooring.
7 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your experience with your Tineco vacuum! We're thrilled to hear that it has been a game changer for your cleaning routine. The iLoop sensor and its ability to adjust suction power based on dirt levels are indeed features we're proud of, and we're glad to know they're making your cleaning more efficient.
It's fantastic to hear that the vacuum and mop functionality has saved you time on hard floors, and that the battery life meets your needs for cleaning your entire house on a single charge. We're also pleased that the self-cleaning feature has reduced the need for manual maintenance, making your experience even more convenient.
Your recommendation means a lot to us, and we're delighted that you're enjoying the smart, time-saving features of your Tineco vacuum. If you have any questions or need further assistance, please feel free to reach out.
Thank you for choosing Tineco!
Best regards,
Tineco Customer Service
Unexpected performance
Surprised the Carpet one got a lot of dust and hair, even vacuum cleaned before.
25 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for sharing your experience with the Carpet One! We are thrilled to hear that it exceeded your expectations by picking up so much dust and hair, even after vacuuming. It's always rewarding to know that our products are making a difference in your cleaning routine. If you have any questions or need further assistance, please feel free to reach out.
Best regards,
Tineco Customer Service
Powerful and light
This tineco S7 PRO is more powerful and with limited water streak than another big brand that I used before. The machine is light that can be easily moved around the cleaning area. This machine would become perfect if the roller can be completely dried after the super self cleaning process and the % of battery charged can be shown on the screen during the whole charging process. Highly recommend the tineco cleaning solution that makes my tilt floor especially clean and fresh.
1 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your thoughts on the S7 PRO. We are delighted to hear that you find it powerful and easy to maneuver compared to other brands. Your suggestions regarding the roller drying completely and displaying the battery charge percentage during charging are greatly appreciated, and we will certainly consider them for future improvements.
We're also glad to know that the Tineco cleaning solution has been effective in keeping your floor clean and fresh. If you have any more feedback or need assistance, please don't hesitate to reach out.
Thank you for recommending our products!
Best regards,
Tineco Customer Service
Great cordless vacuum/ floor wash
Great cordless vacuum/ floor wash, good instructions. Easy to use. I am very happy with product. It's great 2 in one. Makes so much less work.
24 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you so much for sharing your positive experience with our cordless vacuum/floor wash! We are thrilled to hear that you find it easy to use and that it has made your cleaning routine much simpler. Knowing that you're happy with the product and its 2-in-1 functionality is incredibly rewarding for us.
If you have any questions or need further assistance, please feel free to reach out. Thank you for choosing our product!
Best regards,
Tineco Customer Service
Just bought used it on my floors…
Just bought used it on my floors amazing result i thought my floors clean mopped week before i was wrong the mop showed just how bad my other machine was!! Very easy use and clean luv it!!
25 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for sharing your fantastic experience with our product! We're delighted to hear that the results exceeded your expectations and highlighted the effectiveness of our machine compared to your previous one. It's wonderful to know that you find it easy to use and clean.
Your satisfaction is our top priority, and we're thrilled that you love the product. If you have any questions or need assistance, please don't hesitate to reach out.
Thank you for choosing us!
Best regards,
Tineco Customer Service
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your thoughts with us! We're delighted to hear that our product has made cleaning your floors simple and easy. It's always our goal to provide solutions that make household chores more efficient and hassle-free.
If you have any more feedback or need assistance, please feel free to contact us. We appreciate your support and are here to help!
Best regards,
Tineco Customer Service
This unit did everything it said
This unit did everything it said it would with little effort,
we have had another machine which cost more than double the price and it did not anywhere near as good a job. being cordless is a big win for us makes it so much easier than dragging cord around the house.
1 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for your wonderful feedback! We're thrilled to hear that our unit has met your expectations and delivered on its promises with minimal effort. It's especially gratifying to know that it outperformed a more expensive machine you previously owned.
The convenience of a cordless design is indeed a game-changer, and we're glad it has made your cleaning routine easier and more efficient. Your satisfaction is our greatest reward.
If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support and are here to help!
Best regards,
Tineco Customer Service
Excellent machine
Excellent machine - easy to use and lightweight it has made cleaning our hard floors simple and quick. It vacuums and washes all in one go and leaves the floor almost dry. Good value for money and highly recommended.
28 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you so much for your excellent review! We're thrilled to hear that you find our machine easy to use and lightweight, making your floor cleaning routine simple and quick. It's great to know that the vacuum and wash functionality, along with the almost-dry finish, has impressed you.
We strive to offer good value for money, and your recommendation means the world to us. If you have any further feedback or need assistance, please feel free to reach out.
Thank you for choosing our product!
Best regards,
Tineco Customer Service
Tineco 6s stretch
Its an amazing machine
It made alot of work easier for me
27 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for your positive feedback on the Tineco 6s Stretch. We are delighted to hear that it has made your work easier and that you find it amazing. Your satisfaction is our priority, and we are pleased to have met your expectations. We hope you continue to enjoy the convenience our product brings to your daily routine.
Best regards,
Tineco Customer Service
Really happy with the tinneco quick and effortless
Really happy with the tineco, steams well and lifts all the dirt from my hard floors, as long as you follow the maintenance the machine works great! Highly recommended to anyone with pets! Clean floors quick!
24 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for your wonderful feedback on the Tineco! We are thrilled to hear that you are happy with its performance and that it effectively cleans your hard floors. It's great to know that it meets your expectations, especially if you have pets. Your recommendation means a lot to us, and we hope you continue to enjoy using our product.
Best regards,
Tineco Customer Service
Change of mind
At first the machine I purchased seemed an extravagance. I was using it once a week, maybe twice if there were rainy days and footprints on the tiled floor. Then we added a 2 yo dog to our small family. She is the messiest drinker ever and sheds red hair that blends with my floors and is difficult to see. These days we vacuum twice a day and wash 2-3 times especially on wet days. My Tineco picks up dog hair that my vacuum cleaner missed! It's easy to use and clean and does such a great job.
I do find it heavy and wish the water tank was a bit bigger. Otherwise, I recommend Tineco and have no regrets in my purchase. We have had the floor cleaner for 4 months.
21 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for sharing your experience with our Tineco floor cleaner. We are delighted to hear that it has become an essential part of your cleaning routine, especially with the addition of your new furry family member. It's great to know that the machine effectively picks up pet hair that other vacuums might miss and that you find it easy to use and clean.
We appreciate your feedback regarding the weight and the size of the water tank. Your insights are valuable to us as we strive to improve our products and meet our customers' needs.
We're thrilled that you have no regrets about your purchase and that you would recommend Tineco to others. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Thank you once again for choosing Tineco and for your continued support.
Best regards,
Customer Service Team
Does just what it claims and is easy to use
We’ve moved into a bungalow with mostly LVT flooring and the large kitchen floor shows every mark and very quickly untidy looking, having got tired of vacuuming and mopping we researched and discovered this product. It really has changed everything. It’s easy to use, we like the storage stand and most importantly it does what it claims. My vacuum is practically redundant. We use it regularly in the kitchen and bathroom but regularly run over the other rooms. It has come with a solution but I use white vinegar with a drop of washing up liquid in the clean water tank.
It really is a pleasure to use and we highly recommend it.
We had it about six weeks now so our review is knowledge based
20 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your experience with our product. We're thrilled to hear that it has made such a positive difference in maintaining your LVT flooring and that you find it easy to use. It's great to know that the storage stand is convenient for you and that the product meets your expectations.
We appreciate your innovative use of white vinegar and washing up liquid in the clean water tank—it's always interesting to hear how our customers personalize their cleaning routines. Your recommendation means a lot to us, and we're glad to have been a part of making your cleaning process more enjoyable.
If you have any questions or need further assistance, please don't hesitate to reach out. Thank you once again for your support and trust in our product.
Best regards,
Tineco Customer Service Team
Refused to honour their warranty.
I purchased one of their cleaners from Amazon December 2022, however, the motor failed July 2024.
As the machine was still under Tineco's 2 year warranty I contacted Tineco support.
As requested, I sent them copy of my Amazon receipt.
They asked for a video, so I recorded one.
They replied agreeing to replace the unit once it was received back at the address that they supplied.
I paid and organised a courier.
I supplied them with the tracking number.
I packed the item ready for collection.
At the last minute, on the actual day the courier was booked to collect the machine, I received an email from Customer Support which read as follows "After checking your purchase proof provided, we found that your machine was not directly from our official Tineco authorized store. We kindly ask that you contact the store for original purchase proof from them, we will proceed to next step once we receive your reply."
There really isn't a "next step" as the machine was sold by and despatched by Amazon!
You heard right, Amazon are not an authorised seller!
Their, so called "worry free" warranty makes no mention this exclusion on their website. That is to say, they do not publish a list of who are ‘authorised’ sellers.
Credit to Parcel Force I was able to cancel the collection at the last minute and they refunded the delivery charge and to Amazon for refunding me the cost of the machine.
1 July 2024
Unprompted review
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