If you thinking of buying this do not hesitate, it is an absolute game changer. We have Cushionfloor in a number of rooms and this wet/dry vacuum has made cleaning it a simple, and indeed enjoyable,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using a Tineco vacuum for the past few weeks and overall, it's been a game changer for my cleaning routine. The smart features, like the iLoop sensor that detects dirt levels and adjust... See more
Company replied
The S6 Stretch has proven to be incredibly easy to use, clean, charge & the self cleaning system leaving the roller perfectly dry is one of its best features. I cant speak for other models but this... See more
Excellent product, We have wooden flooring throughout our house, and this product is a massive time saver for us. We did have an issue with the water bottle leaking after about 14 months, but Tine... See more
Company details
Written by the company
At Tineco UK, we craft intelligent cleaning tools for homes from London flats to Manchester family houses. Specialising in cordless vacuums and floor cleaners that tackle muddy Cotswold footprints or stubborn Yorkshire pet hair, our iLoop™ sensors and PowerBlade™ technology handle the mess so you don’t have to. With 150,000+ UK customers trusting our durable lithium batteries (50% longer lifespan*) and energy-saving designs, we prove sustainability doesn’t mean compromise. Backed by Which? Magazine recommendations and 2-year warranties, our dedicated professional support team ensures quick spare parts delivery and expert advice. Whether you’re maintaining a city terrace or country cottage, join our community where every innovation starts with real British home experiences – because brilliant cleaning should be effortless, eco-conscious, and genuinely rewarding. Share your story below: we’re committed to evolving with your needs.
Contact info
United Kingdom
- 8081969728
- support.uk@tineco.com
- uk.tineco.com
3.9
Great
54 reviews
Replied to 44% of negative reviews
Typically replies within 2 weeks
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Thoroughly impressed .. a must have
I’ve been thoroughly impressed with the Tineco S6 – it’s an excellent piece of equipment, clearly crafted with care. The build quality and aesthetics stand out immediately, giving you a sense that you’re using a premium product.
Performance-wise, it has delivered outstanding results on both my LVT floors and tiles. Mopping has gone from being a chore to something I actually enjoy. Compared to my older Karcher FC3, the improvement is dramatic — not only in cleaning efficiency but also in overall usability.
It’s very convenient to use, especially when it comes to loading clean water and emptying the dirty tank. The machine handles water marks beautifully — no more worrying about streaks or damp patches.
I was initially skeptical about the product, but I’m genuinely pleased with my purchase. It has exceeded expectations, and I wouldn’t hesitate to recommend it again and again to anyone looking for a high-quality, high-performance wet and dry vacuum.
3 July 2025
Unprompted review
Reply from Tineco UK
Dear Amit,
Thank you for sharing your fantastic review of the Tineco S6! We're thrilled to hear that you are thoroughly impressed with its performance and design. It's wonderful to know that it has transformed your cleaning routine into an enjoyable experience and that it stands out in both efficiency and usability compared to your previous equipment.
We are particularly pleased that you find the machine convenient to use and effective in handling water marks. Your satisfaction and recommendation mean a lot to us, and we’re delighted that the Tineco S6 has exceeded your expectations.
If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you once again for choosing Tineco!
Best regards,
Tineco Customer Service Team
My tineco needed a battery replacement
My tineco needed a battery replacement. The customer service was excellent, providing clear information and instructions on how the situation would be rectified. Repair was less than a week which included interstate postage. Very happy with the after sales service.
13 June 2025
Unprompted review
Reply from Tineco UK
Dear Michele,
Thank you for taking the time to share your experience with us. We're delighted to hear that you were pleased with our customer service and the prompt resolution of your battery replacement. It's great to know that the repair process, including interstate postage, was completed in less than a week.
Your satisfaction with our after-sales service is very important to us, and we're glad we could meet your expectations. If you have any more questions or need further assistance in the future, please feel free to reach out.
Thank you once again for choosing Tineco!
Best regards，
Tineco Customer Service Team
Logistics problems resolved. Great product.
Even though initially my product was not sent until I have reached out to the customer service, it was promptly replied and resolved. The product is absolutely great.
29 June 2025
Unprompted review
Reply from Tineco UK
Dear Paula,
Thank you for your feedback and patience. We're glad to hear that our customer service team was able to promptly resolve the logistics issue you experienced. It's wonderful to know that you're enjoying the product. If you have any further questions or need assistance, please feel free to reach out.
Best regards,
Tineco Customer Service Team
Great Products, great service!
We use our vacuum daily and had to replace the roller wheels on the vacuum head. It only took a couple of emails, and the new rollers arrived quickly.
Great Products, great service!
26 March 2025
Unprompted review
Reply from Tineco UK
Dear brimac,
Thank you for your kind words! We're thrilled to hear that you are satisfied with both our product and service. It's great to know that the replacement rollers arrived quickly and that you're enjoying your vacuum. If you need any more assistance, we're here to help!
Best regards,
Tineco Customer Service Team
Great product
Great product, delivered swiftly and good customer services
24 June 2025
Unprompted review
Reply from Tineco UK
Dear Brian,
Thank you for your positive review! We're delighted to hear that you are pleased with the product and our customer service. If you have any questions or need further assistance, please don't hesitate to contact us.
Best regards,
Tineco Customer Service Team
Amazing floor cleaner
Tineco is a great hard floor cleaner. I have 4 cats and 3 dogs that come and go from the garden using a dog flap so my floor is constantly dirty. This saves so much time as it picks all the grit and dirt up as well as wash the floor. My husband did a paper towel test to see how much dirt was left and it was so juch cleaner than using a traditional mop and bucket. So quick and easy to use. Cleaning the floor is now a pleasure not a chore!
21 June 2025
Unprompted review
Reply from Tineco UK
Dear KAREN,
Thank you for sharing your experience with our floor cleaner. We're happy to hear that it has made cleaning easier and more efficient, especially with your pets at home. It's great to know that it outperformed the traditional mop and bucket. If you have any questions or need support, we're here to help!
Best regards,
Tineco Customer Service Team
They are very helpful and kind
They are very helpful and kind . They understood my problem very quickly and were able to find a solution really easily.
20 June 2025
Unprompted review
Reply from Tineco UK
Dear Marwa,
Thank you for your kind words about our customer service team. We're pleased to hear that we were able to quickly understand and resolve your issue. If you need any further assistance, please feel free to reach out.
Best regards,
Tineco Customer Service Team
Poor Customer Support Team
I ordered the S3 by website on 9 Jun 2025 but no response until 15 Jun 2025, the team sent me a email and told me that out of stock of S3. They asked me if I can change the order to S5 or cancel the order. They offered me the price in £249.99 and I told them that I enrolled as member and asked them if I buy it in member price in £239.99. Also, I used extra discount when I bought S3, I asked them if I could use the extra discount as well. All questions were raised in the same day but they replied 1 question each day (3 questions for 3 days). I kept saying that I was happy to change my order from S3 to S5 and kept asking them what can I do. They said they can offer me the member price on 16 Jun 2025. I told them that I was happy to have it and keep asking them what should I do. They did not reply about this issue and just kept asking me if I cancelled the order of S3. Until yesterday (18 Jun 2025), they told me that they were no longer to give me the membership offer and kept asking me if I could cancel the order of S3. The wordings was really bad and impolite. The guy (previously the male staff to follow up my case but they changed the female staff to keep going) told me to buy it from website for original price. So that I may use my extra discount code. As of today (19 Jun 2025), they asked me to cancel the previous the order and they said THEY WILL TRY TO ASK FOR A SPECIAL OFFER TO ME TO BUY S5 BUT NOT GRANTEE TO HAVE IT. I am very angry and annoying to keep chatting with them without any result. The aim of purchasing the machine is making my life easier and reducing housework but the team made me in trouble these days. Please consider to have one from this company before you buy.
19 June 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for sharing your feedback and we are sorry that you did not have a satisfactory experience with the product and service.
We take your feedback very seriously and deeply regret that our service did not meet your expectations.
Regarding the order processing and communication issues you mentioned, we will immediately conduct an internal investigation to ensure that this situation does not happen again. We understand your expectations for the product and the frustration you experienced during the communication process, and we will work hard to improve our service process.
Thank you again for your patience and understanding.
Best wishes,
Tineco Customer Service Team
I purchased Tineco vacuum cleaner in September 2023
I purchased Tineco vacuum cleaner in 2023, as the machine was still under Tineco's 2 year warranty I contacted Tineco support.
As requested, I sent them copy of my receipt.
They asked for a video or photos, so I sent a couple.
I received an email from Customer Support promptly agreeing to replace the parts. The parts were delivered to my house within 2 days.
I was very happy dealing with Tineco, very professional and friendly staff over the phone.
14 June 2025
Unprompted review
Reply from Tineco UK
Dear Patricia,
Thank you for your detailed feedback. We're glad to hear that our customer support team was able to assist you promptly and that the replacement parts arrived quickly. If you have any more questions or need assistance in the future, please don't hesitate to contact us.
Best regards,
Tineco Customer Service Team
The Cordless Floor Washer
The Cordless Floor Washer is working well and is a handy, lightweight option that offers convenient floor washing, especially in the kitchen area.
12 June 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your experience with our Cordless Floor Washer. We're thrilled to hear that it's working well for you and providing a convenient, lightweight solution for floor washing, especially in your kitchen area.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Tineco Customer Service Team
I recently had an issue with my Tineco…
I recently had an issue with my Tineco S6 steam mop after incorrectly installing the handle. I reached out to Tineco support and was genuinely impressed by their service. They guided me through fault-finding steps and provided clear, easy-to-follow instructions. When the issue couldn’t be resolved, they promptly replaced the handle at no cost—even though the fault was mine.
All communication was via their online support system, and responses consistently came within 12 hours. Fast, efficient, and professional—Tineco turned what could’ve been a frustrating situation into a standout customer experience. Highly recommend both the product and the support behind it.
25 April 2025
Unprompted review
Reply from Tineco UK
Dear Will,
Thank you for sharing your experience with us. We're happy to hear that our support team was able to guide you through the troubleshooting process and resolve the issue with your steam mop. We're always here to help, even when the fault isn't with the product. If you need further assistance, please reach out anytime.
Best regards,
Tineco Customer Service Team
Poor misleading service
Poor misleading service - Ordered a S3, after a week I was told it was out of stock and the order would be cancelled. To compensate me, they would offer me a discount code on a S5 to bring this down to £249. (The S5 was already on sale for £239). Order cancelled and went with another brand that actually delivers.
13 June 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for sharing your feedback and we are sorry that you did not have a satisfactory experience with the product and service.
We are sorry to hear about your negative experience. In order to best assist you, please provide us with your contact details via the email sent to you by Trustpilot.
We appreciate your cooperation and will do our best to resolve the issue as quickly as possible.
Thank you for your patience and understanding.
Best Regards,
Tineco Customer Service
It’s a very well built machine
It’s a very well built machine. Sturdy and light. I like the automatic emptying feature. I did have a fault but his was resolved by sending a new part to rectify the issue. This is impirtant as after sales can be a stumbling block with some companies.
12 June 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for your positive feedback! We're delighted to hear that you find our machine well-built, sturdy, and light. We're also pleased that the automatic emptying feature meets your expectations. It's great to know that our after-sales service was able to promptly resolve the issue you encountered by sending a new part. We strive to provide excellent customer service and ensure our customers have a seamless experience. If you have any further questions or need assistance, please don't hesitate to contact us.
Best regards,
Tineco Customer Service Team
No costumer service
I bought a vacuum just over a couple of years ago that I haven't used so much and suddenly stop working. I wanted to see if is still under warranty and if is possible to fix it but there is no way to contact costumer service! I used the form on their website at least 5 times and I also DM on Instagram. No response at all!
12 June 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for sharing your feedback and we are sorry that you did not have a satisfactory experience with the product and service.
We are sorry to hear about your negative experience. In order to best assist you, please provide us with your contact details via the email sent to you by Trustpilot.
We appreciate your cooperation and will do our best to resolve the issue as quickly as possible.
Thank you for your patience and understanding.
Sincerely,
Tineco Customer Service
On a positive staff always responded to…
On a positive staff always responded to emails promptly
Negative note
1. Send for repairs and returned with same issue not fixed
2.sent back for re-repair and item was lost in transit for about 4 weeks before it was finally returned this time repaired
3. Have now offered to send me new brushes and filters due to my inconvenience
12 March 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your experience with us. We appreciate your positive note about our staff's prompt email responses. We apologize for the inconvenience you experienced with the repair process and the delay in transit. We understand how frustrating this must have been and are glad that the issue has now been resolved. Your satisfaction is important to us, and we are committed to ensuring a better experience in the future. If you have any further questions or need assistance, please feel free to reach out.
Best regards,
Tineco Customer Service Team
I was a bit dubious about purchasing…
I was a bit dubious about purchasing the S7 Steam but shouldn't have as this product is excellent. It mops and steams and has cleaned our tiles brilliantly.
6 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your experience with the S7 Steam. We understand that making a new purchase can sometimes be a difficult decision, and we are thrilled to hear that the product has exceeded your expectations.
It's wonderful to know that the S7 Steam is effectively mopping and steaming your tiles to your satisfaction. We designed this product with the goal of providing excellent cleaning performance, and your feedback reassures us that we are achieving that goal.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and ensure you continue to have a great experience with our products.
Thank you once again for your trust and support!
Warm regards，
Tineco Customer Service Team
I’m extremely unhappy with my Tineco…
I’m extremely unhappy with my Tineco vacuum. The quality is very poor – it doesn’t perform as advertised, and I’ve had constant issues with it since the beginning. I expected better for the price I paid.
After writing a previous review, the company responded by offering me a small discount just to calm me down. I don’t want a discount or any other compensation – I want my money back. This product is not worth what I paid, and I feel misled.
I wouldn’t recommend this vacuum to anyone. If you’re considering buying it, think twice. Very disappointing experience overall.
9 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for sharing your feedback and we are sorry that you did not have a satisfactory experience with the product and service.
We are sorry to hear about your negative experience. In order to best assist you, please provide us with your contact details via the email sent to you by Trustpilot.
We appreciate your cooperation and will do our best to resolve the issue as quickly as possible.
Thank you for your patience and understanding.
Sincerely,
Tineco Customer Service
Great vacumn mop
Bought the G20 Vacumn mop and it's been amazing. My old one from another brand broke after a good long period so thought I'd try Tineco. The features and ease of use are better and definitely made me buy another one for my mum!
8 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you so much for sharing your positive experience with the G20 Vacuum Mop! We are delighted to hear that you are enjoying its features and ease of use. It’s always rewarding to know that our products are making a difference in our customers' lives.
We are especially thrilled to hear that you chose to purchase another one for your mum. Your trust and recommendation mean the world to us, and we are committed to maintaining the high standards that earned your satisfaction.
If you have any questions or need further assistance, please feel free to reach out. We look forward to serving you and your family in the future.
Thank you once again for your kind words and support!
Best regards,
Tineco Customer Service Team
Go h20 sense floor vaccuum and washer is brilliant !!
I recently purchased a Go h20 sense vaccuum and floor washer and was a bit sceptical that I'd work out how to use it, especially with all its modern clever features. Operating it is suprisingly easy and quiet. After use, removing the various parts that require cleaning is logical, quick and simple. That's exactly what I need. It works well on my laminate flooring as well as tiles, and it feels so good to have the vaccuuming and floor washing done in one go. I'm very happy with my purchase.
8 May 2025
Reply from Tineco UK
Dear Customer,
Thank you for sharing your fantastic experience with the Go H20 Sense Vacuum and Floor Washer! We're delighted to hear that you found it easy to operate and quiet, even with its modern features. It's great to know that the cleaning process, including removing and maintaining parts, is straightforward and efficient for you.
If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support and are here to help!
Best regards,
Tineco Customer Service
TIneco
I've been using a Tineco vacuum for the past few weeks and overall, it's been a game changer for my cleaning routine. The smart features, like the iLoop sensor that detects dirt levels and adjusts suction power accordingly, make it really efficient. I especially love that it vacuums and mops at the same time, which saves a ton of time on hard floors.
Battery life has been solid—enough to clean my entire house on a single charge. The self-cleaning feature is also a standout. It keeps the brush roller and tube cleaner, reducing the amount of manual maintenance.
Overall, I’d definitely recommend Tineco to anyone looking for a smart, time-saving vacuum, especially if you have a lot of hard flooring.
7 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your experience with your Tineco vacuum! We're thrilled to hear that it has been a game changer for your cleaning routine. The iLoop sensor and its ability to adjust suction power based on dirt levels are indeed features we're proud of, and we're glad to know they're making your cleaning more efficient.
It's fantastic to hear that the vacuum and mop functionality has saved you time on hard floors, and that the battery life meets your needs for cleaning your entire house on a single charge. We're also pleased that the self-cleaning feature has reduced the need for manual maintenance, making your experience even more convenient.
Your recommendation means a lot to us, and we're delighted that you're enjoying the smart, time-saving features of your Tineco vacuum. If you have any questions or need further assistance, please feel free to reach out.
Thank you for choosing Tineco!
Best regards,
Tineco Customer Service
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