Service was great. Arrived as expected and was pleased to get a good offer so I could try additional products. A little annoyed by follow on 'upselling' emails. Not convinced that the whitening stri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficiently despatched new heads order. Toothbrush design has some misgivings: no warning on battery run out. Hand grip poor when wet with spittle .
Company replied
The customer service is really helpful and quick to respond! I had an issue with the toothbrush not charging very well and would turn off with every use of the two minute toothbrush in setting... See more
Company replied
I’ve recently tried the teeth whitening powder from Spotlight Oral Care UK. The product is easy enough to use and is a nice addition to my oral care routine, but I haven’t noticed a dramatic differen... See more
Company replied
Company details
- Beauty Product Supplier
- also in
- Beauty Supply Store
- Cosmetic Dentist
- Dental Supply Store
- Health and Beauty Shop
- Teeth Whitening Service
About Spotlight Oral Care UK
Written by the company
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Contact info
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Ireland
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
4.2
Great
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very happy with my purchases ,good…
Very happy with my purchases ,good quality as always,quick delivery
14 August 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback J! We’re delighted to hear that you’re happy with your purchases and that you continue to enjoy the quality of our products. It’s also great to know your order arrived quickly!
Items as described
As described. Delivery was a bit slow (they said shipped really quickly and then it didn't get to the delivery company for a few days).
2 August 2026
Reply from Spotlight Oral Care UK
Hi Em,
Thank you for your 5-star review! We’re delighted to hear that your items arrived as described.
We’re sorry that the delivery took a little longer than expected and appreciate your patience. We’ll certainly take your feedback on board as we continue to improve our delivery experience.
Thanks again for choosing Spotlight Oral Care! 💚
Diaa dayppointed at customer service assumed the replacement heads would…
I assumed the replacement heads would all be the same fit and I couldn’t remember what my spotlight toothbrush was so I just ordered replacements. The ones that arrived didn’t fit but I had to open one to see of course. I was disappointed with the customer service. I felt like I was made to feel stupid for ordering the wrong ones and that if they were opened they couldn’t be exchanged. I had to open them to find out they didn’t fit. I’ve returned them for an exchange and am still waiting to hear what they say. I’m disappointed at the response as I have worked in customer service for many years and this fell short. Still waiting to hear so let’s see!
28 July 2026
Reply from Spotlight Oral Care UK
We’re very sorry to hear about your experience and apologise for the frustration caused. A member of our Customer Service team will reach out to you directly to help resolve this.
Further update after visiting my…
Further update after visiting my dentist: I’ve had the worst built they’ve seen in years and stains on my teeth, which had never happened before. Unfortunately I will stop using the product and go back to more established brands and products.
19 August 2026
Unprompted review
Reply from Spotlight Oral Care UK
Hi Carmen,
Thank you for providing your email address. We’re very sorry to hear about your experience and understand your concerns, especially following your visit to the dentist.
We’d be very happy to look into this further with you. There can be a number of factors that contribute to plaque build-up and staining, including diet, brushing technique and frequency, existing plaque, saliva and individual oral health, so we’d like to understand your experience in more detail.
Please contact us at info@spotlightoralcare.com with your order details and any further information you can share, and our team will be happy to investigate this with you.
Reply from Spotlight Oral Care UK
Thank you so much for your wonderful feedback Helen! We’re delighted to hear that you’re loving your Spotlight toothbrush. We really appreciate your support!
Had an issue with my toothbrush…
Had an issue with my toothbrush charging and they sent me a new one!
9 August 2026
Reply from Spotlight Oral Care UK
Thank you so much for your review Sam! We’re delighted we could resolve the issue with your toothbrush and get a replacement sent out to you. We really appreciate your support and hope you continue to enjoy your brushing experience!
I’ve had three emails from Royal Mail…
I’ve had three emails from Royal Mail saying my toothbrush was about to be delivered that day. It still hasn’t been. There is also a discrepancy between the price on the order and the amount taken from my bank account. Not a great experience so far.
7 August 2026
Reply from Spotlight Oral Care UK
We are really sorry for the continued delay with your toothbrush and for the frustration this has caused.
We see that we are in communication with you and we will try to have this sorted as soon as possible.
Regarding the discrepancy between the order price and the amount taken from your bank account we will be reaching out to take a look at this.
We sincerely apologise that this has not been the experience we aim to provide, and we appreciate your patience while we look into both matters.
Great product great company
Great product great company. I contacted the company about a sonic toothbrush I had purchased from them some time ago. I received an almost immediate reply even though out of hours and after sending some photos they offered to replace it. It arrived today only a few days after my initial contact with them. So pleased as it is a great product. Thankyou so much it is so refreshing to deal with a company that is so helpful.
15 August 2026
Unprompted review
Reply from Spotlight Oral Care UK
Thank you so much for your wonderful feedback Jane! We are happy to hear that you had such a positive experience with our team and that we were able to resolve the issue quickly for you.
The delivery is quick if I arent in…
The delivery is quick if I arent in they leave in a safe place
7 August 2026
Reply from Spotlight Oral Care UK
Thank you for your feedback Maureen! We’re delighted to hear that your order arrived quickly and that your parcel is left in a safe place when you’re not at home. We really appreciate you taking the time to share your experience with us.
Great customer service
Great customer service following a faulty product. I was a little worried about how this would be handled after reading the reviews online but the customer service process was great. I had a faulty toothbrush that had stopped working after about 2 years and I reached out to the team and they were very responsive (getting back within a few hours) and helped me trouble shoot (which did not work sadly), they then sent me a replacement. The whole issue was resolved within a week. Thanks to Breanna and Suzanne for being so responsive and helpful!
6 August 2026
Unprompted review
Reply from Spotlight Oral Care UK
Thank you so much for your wonderful review! 😊
We’re really glad to hear that Breanna and Suzanne were able to help get everything resolved quickly and that you were happy with the customer service you received.
We’re sorry you experienced an issue with your toothbrush, but it’s fantastic to hear that we could get you back up and running with a replacement within the week.
Thank you for giving us the opportunity to put things right, and for your kind words about our team. They really mean a lot to us! 💙
Amazing staff
Amazing staff! Super quick response and very helpful in resolving the query. I’ve been treated fairly and was sent a replacement toothbrush with extra spares. I couldn’t imagine better service. Truly recommend it!
25 July 2026
Reply from Spotlight Oral Care UK
Thank you so much for your wonderful review! 😊
We're absolutely delighted to hear that you received such quick and helpful support from our team, and that we were able to resolve your issue with a replacement and some extra spares.
Your kind words mean so much to us, and we're thrilled that you felt fairly treated and well looked after. Thank you for your recommendation and for choosing Spotlight Oral Care! 💙
A 5* well deserved.
A 5* well deserved.
Beautiful product all the family is happy with the toothbrushes from spotlight oral care😊
4 August 2026
Reply from Spotlight Oral Care UK
Thank you so much, Ana! 😊 We’re delighted to hear that the whole family is enjoying their Spotlight Oral Care toothbrushes. Your 5-star review means so much to us! 🦷✨
Product delivered on time and good to…
Product delivered on time and good to use. But 1 star less for absolutely bombarding me with emails and unwanted promtional campaigns after I placed the order. I just wanted some new heads....
4 August 2026
Reply from Spotlight Oral Care UK
Hi Nicholas,
Thank you for your feedback. We’re pleased to hear that your order arrived on time and that you’re happy with the product.
We’re sorry to hear that you received more promotional emails than you would have liked. We completely understand how frustrating this can be. We’ll reach out to you by email with a link to unsubscribe from our promotional communications.
Thank you again for taking the time to share your feedback it’s greatly appreciated.
love this product!
love this product!! came so quick as well. my teeth look pearly white
4 August 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review! 😊 We’re delighted to hear that you’re loving the product and that your teeth are looking pearly white.
It’s also great to hear your order arrived so quickly. We really appreciate your support! 🦷✨
Answered my email next day and gave me…
Answered my email next day and gave me a link to get the correct heads for my toothbrush very helpful thank you 😁
3 August 2026
Reply from Spotlight Oral Care UK
Hi Michael,
Thank you so much for your lovely review! 😊 We’re delighted to hear that we were able to help you find the correct replacement heads for your toothbrush.
We really appreciate you taking the time to share your experience, and we’re always happy to help! 😁
Review update
I write further to my recent review in which I said that the toothbrush wouldn't switch on. Spotlight replied and suggested that I should soak the handle in warm water for 15 minutes. I did so, and am pleased to say that it worked.
Antony Chapman
10 August 2026
Unprompted review
Reply from Spotlight Oral Care UK
Hi Antony,
Thank you so much for taking the time to update your review! 😊 We’re delighted to hear that the warm water troubleshooting step worked and that your toothbrush is now switching on again.
We really appreciate you sharing your experience, and we’re so pleased we could help get you back to enjoying your toothbrush. 🦷✨
Reply from Spotlight Oral Care UK
Hi Ashley,
Thank you so much for your wonderful review! 😊 We’re delighted to hear that you’re happy with both the product and our customer service.
Your kind words mean a lot to our team, and we really appreciate you taking the time to share your experience.
Reply from Spotlight Oral Care UK
Hi Jan,
Thank you so much for your lovely review! 😊 We’re delighted to hear that you found ordering easy and that your products arrived quickly and well packaged.
We really appreciate you taking the time to share your experience and your support for Spotlight Oral Care.
The pro sonic pink brush is a darker duller pink than appears on the website
The service was fast and efficient
31 July 2026
Reply from Spotlight Oral Care UK
Thank you so much for your kind feedback Jennifer! We’re delighted to hear that you found our service fast and efficient.
Good product and service
Nice sonic toothbrush and replacement heads. It really does feel like a proper clean!
Quick delivery as well.
27 July 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback!
We're delighted to hear that you're enjoying your Sonic toothbrush and replacement heads, and that you're getting that fresh, thorough clean feeling.
It's also great to know your order arrived quickly. We really appreciate you taking the time to share your experience and your support means a lot to us.
Thank you for choosing Spotlight Oral Care!
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