Ryobi Tools UK Reviews 74,466

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 25,531 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the quality of the products, finding them well-designed and robust. Many people appreciate the seamless ordering process and the efficient delivery service, often noting that items arrive earlier than expected. The user experience with the tools is frequently highlighted as positive, with many finding them easy to use and effective for various tasks. However, some customers also noted issues with delivery, mentioning instances where items were left in unsuitable places or sent to the wrong address. A few other people also felt that certain products, like specific lawnmowers or sanders, did not meet their expectations regarding performance or ease of use, with some experiencing difficulties with features like height adjustment or battery life.

What people talk about most

Product

Customers had positive experiences with product quality and performance. Many reviewers praised the... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the superb quality of... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and quick... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy, with some... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found products easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got some really good discounts on the site. The tools arrived really early (about 3 days early), well packaged and delivery was straightforward with a small time-slot. The nail gun is superb, as... See more

Company replied

Rated 5 out of 5 stars

I just love Ryobi 18v tools. They are such good quality tools. The ordering and delivery is seamless, with regular delivery updates and the 3 year warranty is great, although I have had many Ryobi too... See more

Company replied

Rated 5 out of 5 stars

Delivery was super quick and the products (wire cutters, adjustable wrench, protective glasses and a tool bag) are all very well designed and of good quality. Would buy again and recommend to others.

Company replied

Rated 5 out of 5 stars

We have purchased from Ryobi before Even though we were a little Disappointed in 2 of the items damaged But when I phone them they were very nice no questions asked just happy to replace dama... See more

Company replied


Company details

  1. Tool Store
  2. Home Improvement Store
  3. Lawn Mower Store

About Ryobi Tools UK

Written by the company

About Ryobi

Ryobi® is one of the largest and most innovative power tool manufacturers in the world. Dedicated to delivering outstanding performance and reliability within the DIY market, we’ve built an enviable reputation by developing a real knowledge of exactly what people need from their power tools so that they can work more precisely, efficiently and safely. Through developing such a diverse range of tools, we’ve become a complete solutions provider for the home and garden - there’s a Ryobi® for every task and everyone!

Currently you can view Ryobi® tools with leading partners such as Amazon, Argos, B&Q, CBS Power Tools, Halfords and Very.co.uk as well as directly through the RyobiTools.co.uk website.

Our mission

Is to continue to drive cordless innovation through sustainable development. The environment is everyone's concern, and we are no exception. Our commitment is expressed through our cordless programs such as the 18V ONE+™ and the 36V MAX POWER battery systems, which reduce the number of unnecessary batteries and chargers required for each tool (Ryobi® batteries interchange between tools), have significantly less noise and zero harmful emissions especially versus petrol powered equivalents. Beyond strict compliance with current anti-pollution standards in the design of its products, the RYOBI® brand plays a part in respect of the environment by meeting European safety standards, considered as being amongst the strictest in the world, including the WEEE and RoHS directives.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Garden work

Works well battery lasted and recharge in a sort time looking forward to purchaseing more I term

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

the professioal maner of your stafe and…

the professioal maner of your stafe and being very hellfu.l

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Fast delivery and on time

Fast delivery and on time and on top of that the jig saw worked better than expected.

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

The best cordless item I have ever…

The best cordless item I have ever bought

10 April 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Excellent service

Excellent service.
Placing order was simple and straightforward. Dispatch was prompt and item was delivered safely and in perfect condition.
Delighted with transaction.

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Good value/quality deals with easy ordering and delivery

Some very attractive deals, with easy ordering and free/quick delivery. Product looks quality and good value.

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 4 out of 5 stars

Great product, not so great delivery time

Bought the twin battery pack when on offer.
Personally, I think it was a good deal for the batteries I required.
Dropped a star for delivery time which was very poor even for delivery to the Highlands. However, I accept that delivery was by a third party and outside of Ryobi's direct control

10 April 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Great all round

great products, prices and deals and delivered fast

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

A really useful piece of equipment

A really useful piece of equipment. Easy to use and does a top job. Delivery service was superb.

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 4 out of 5 stars

works well on smooth flat flooring

works well on smooth flat flooring, but not so good on non-slip flooring because it has micro grooves and the pad cant get through grooves, but still a good mop.

17 March 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Great products

Great products , Great lawn mowers, and amazing batteries.

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 4 out of 5 stars

Reliable

Good price, reliable tools.

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Excellent solution to a problem…

Excellent solution to a problem customer services very helpful and replaced item without question, would recommend to anybody good company to deal with.

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Such brilliant tools

Such brilliant tools. Building a collection now.

12 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Ryobi mower and trimmer

Good communication regarding my order and prompt delivery. The mower was easy to put together and works a treat on my new small lawn.

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 5 out of 5 stars

Very good product would highly…

Very good product would highly recommend 👌

10 April 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

Rated 1 out of 5 stars

The pole hedge trimmer is very poorly…

The pole hedge trimmer is very poorly designed, in contrast to most Ryobi tools. It is so top heavy that it is almost impossible to control the cut and the right hand has to be constantly on the start button, so it is extermely uncomfortable. Despite Ryobi claiming the pole hedge trimmer to be lightweight, all the weight is at the extreme end of the pole making it almost unmanageable. Having to keep the start button depressed all the time limits one's control of the tool. Definitely a don't buy.

20 May 2026
Unprompted review
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Thank you for sharing your detailed feedback. We are sorry to hear about your experience with the pole hedge trimmer's design and comfort. We appreciate you bringing these concerns to our attention so we can review them.
Kind Regards
The Ryobi UK Team

Rated 5 out of 5 stars

Great tools, so easy to use.

Quick delivery. Easy to get up and running. Up for more.

13 May 2026
Ryobi Tools UK logo

Reply from Ryobi Tools UK

Hello,

Thank you for taking the time to write a review.

We are happy to hear that you're happy with your product and the service. We look forward to welcoming you back in the future.

Kind Regards,
The Ryobi UK Team

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