RS UK & Ireland  Reviews 

I ordered a BT Converse phone,2100.It was easy to order on-line and the staff were very helpful on the webchat.I had issues with my Master Socket,which have been sorted out.It is a lovely phone.It was a straightforward process to order it.I am very happy to keep it,and would order again from RS,no doubt!

Easy to order, always well packaged delivered when RS say it will be,

In general good experience with RS.
Unable to track order due to unable to add sold to number. Looks like it wants a number but only my name in the sold to section on order.
Still missing the water fire extinguishers

Easy searches on site. Rapid delivery.

Quick order processing.

RS usually has what I am looking for and can deliver it quickly!

I live on the IOM getting parts can be a problem, I found the correct item, placed order and 2 days later the lifting table was back in service. when I have ordered from others in the past I'd still be waiting. Down time minimal it just does not get any better.

RS have a huge range of products and are very good at providing information and data sheets. Customer service is good and the returns process is easy.
I've dropped a star as the stock levels and lead times have become more of an issue. We considered the higher prices at RS to be a premium to pay for having stock available for next day delivery, but with the lead times, they have lost that edge.

Excellent tech support with replacement for obsolete component. Very quick delivery.

Easy to follow catalogue and ordering and order delivered very promptly

As described. Fast.

Always great service from the branch in Southall,
Have been using RS for 26 years. Always have what I require.

We needed 2 items urgently, so ordered from RS and paid extra for pre 10:30. When not arrived, I used their tracking service that said items not despatched. I phoned, the person I spoke with was very nice and helpful, but I was unfortunately told that there had been some issue and I would not be receiving my parcel on the day. They have resent it and reimbursed the freight cost, which is all they can do. The situation has just let us down.

Been using RS for business and personal since the mid 1980's This was a small microswitch for my 20 year old soft top. reasonable price and quick delivery. can't ask for more.

Extremely disappointed with RS. I have always relied on RS to get me urgent parts next day, for when I really need them. I placed an order with a pre-11 next day delivery, everything in stock. At 11, nothing had arrived, and on calling I was told that these were "special" items that couldn't be delivered next day! It's just connectors and switches, with no indication on the website that they were a special order. I'll be using Farnell next time.

Teresa Smith went above and beyond to help me with an order that had been missing with DHL for over a week. She took full ownership of the issue, ensured the order was delivered the very next day, and even followed up with a call to confirm it had arrived. Excellent service throughout, she’s a real asset to the team.

Original order 10/03/26 was lost by courier and replacement ordered 16/03/26 days later, it still took the courier 5 days to deliver the item.

Thought I'd better have XL rather than just Large, but that wasn't in stock so ordered XXL. Found out, after I'd worn it, that what was actually supplied was XXXL !

Excellent service fast delivery