Easy to use system Sale items enticing bought more due to prices Delivery was confusing as stated due 1st but didn’t arrive till 2nd
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am addicted to Pandora, For me the most important thing is excellent customer service support. I mainly go into your Dundee store, I know the staff really well, I usually email in advance & put... See more
FANTASTIC 💖💖💖 Incredible service, such an easy website to navigate, straightforward and simple!!! Best of all, next day delivery!!! Brilliant prices too. I am over the moon with this Company, fo... See more
The ordering of the the ring was very easy however I paid for express delivery expecting it within 24 hours by Thursday I still had not received my item and had to call to find out where my ring was a... See more
Company details
Written by the company
Distinctive details and superior crafsmanship make Pandora jewellery stand out from the crowd. Made with the planet in mind, our skilled craftspeople shape precious metals and responsibly sourced materials into contemporary jewellery that holds the stories of the things you love, waiting to be worn and told by you.
Contact info
United Kingdom
- uk.pandora.net
4.2
Great
172K reviews
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Excellent products and service as usual.
29 June 2026
Reply from PANDORA UK
Hi,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that you had a great experience with us. Providing excellent service, high-quality products, and smooth delivery is always our goal.
Your kind feedback truly means a lot to our team, and we look forward to welcoming you again soon.
Best regards, PANDORA
More availability on charms for under £30 needed.
I am happy with this site but I do think that more charms should be available for under £30.
2 July 2026
Very efficient and courteous staff
Very efficient and courteous staff. Pleasant experience.
1 July 2026
Very easy to order and came ne t day…
Very easy to order and came ne t day with free delivery
30 June 2026
I pay extra for next day delivery and…
I pay extra for next day delivery and they send order by amazon after 3days.
1 July 2026
Reply from PANDORA UK
Dear Patryk,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are sorry to hear that you did not receive your order as promptly as you expected.
Rest assured that your feedback is valuable, and has been documented internally.
If you require any further assistance with this matter, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Never fails
5 February 2026
Paid for next day delivery…..4 days…
Paid for next day delivery…..4 days later still not here!!!
1 July 2026
The necklace ID has a very poor…
The necklace ID has a very poor quality. It already has scratches on it. It hasn't been used many times and not even in hard surfaces. I am very disappointed with Pandora this time as I even not have the right to change it because there is written something on it .
👎 👎
12 June 2026
Reply from PANDORA UK
Dear Ornela,
Thank you for taking your time and effort to share your feedback here with us on our Trustpilot website.
We are truly sorry to read that the quality of the item does not meet your expectations.
Rest assured that your feedback is valuable, and has been documented internally.
Of course, we can confirm that engraved items are non-returnable, however, if this needs to be further checked, please do not hesitate to reach out to the online team directly on 0808 234 5431, or you can also chat with us via our online chat service.
You can find all the details here: https://help.pandora.net/uk/s/contactsupport
We apologise for any inconvenience this may have caused, and we hope that the next shopping experience will reinstate your faith in us.
Best, Pandora
Paid for next day delivery
Paid for next day delivery. Sent out the Monday still haven’t received on Thursday evening.
29 June 2026
The website was a bit difficult to use
The website was a bit difficult to use, but my purchases arrived within the time frame stated.
I am very pleased my purchases.
30 June 2026
Easy online transaction
Easy online transaction, delivery of order super quick and good service. Gorgeous charms, really pleased.
30 June 2026
ITS SO EASY TO ORDER ON LINE ANY TIME
30 June 2026
Good service
The app was easy to use. I changed the delivery address as I wasn’t going to be in
No problem I got an email to tell me it was ready to be collected
30 June 2026
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